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CIEH Serving the Allergic and Food Intolerant Customer

4.4( 8 REVIEWS )
CIEH Serving the Allergic and Food Intolerant Customer


Food allergic reactions are mostly unpleasant, however, in the UK alone there are between 5 and 15 fatalities every year. These statistics should have people in the food service industry worried and want to acquire in-depth knowledge on serving the allergic and food intolerant customer. The new allergen rules were introduced on December 2014. The rules state that allergen information should be displayed by the suppliers. If individuals working the food services industry want to understand more about allergens and food intolerance the Allergic and Food Intolerant Customer course is a perfect course. Learn about allergies and its impact on food labels.

Serving the Allergic and Food Intolerant Customer course will give learners a thorough understanding of the risks food allergies pose, how to identify food allergens, how to manage food allergens, and respond to customer inquiries on food allergens.

It is vital that allergy information should be displayed at every instance as this is a precautionary measure taken of how to keep the customer safe. Serving the Allergic and Food Intolerant Customer course is helpful as it will give learners a comprehensive understanding of the best practices of safely serving food allergic customers.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding. 

What will I learn?

  • Learn how to define a food allergy.
  • Learn the difference between food allergy and food intolerance.
  • Learn the symptoms of a food allergy reaction.
  • Learn the protocol to notify in case of food allergic reaction.
  • Learn best practices for serving food allergic guests.
  • Have an understanding of how non-packed and pre-packed foods are labelled.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • Employees
  • Managers of food services
  • Food safety policy managers
  • All food handlers in retail
  • Anyone who wants to further advance their knowledge in allergens and allergies and food intolerant customers

Entry Requirement

  • The course is suitable for all levels of employees and managers who serve customers
  • Anyone with an interest in food intolerance
  • Individuals working in the food service industry

Method of Assessment

At the end of the Serving the Allergic and Food Intolerant Customer you will be evaluated through an online multiple choice exam. In order to complete this program successfully and gain your professional qualification.


Those who successfully complete the course will be awarded the Serving the Allergic and Food Intolerant Customer by the Chartered Institute of Environmental Health. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Awarding Body

CIEH (The Chartered Institute of Environmental Health) has been supporting professionals since 1883 and an awarding body for the environmental health sector. CIEH has been instrumental in developing several environmental standards in the public and health sectors contributing greatly to the overall wellbeing on a global scale. They set a high standard of improving public health and influencing policy. They provide educational opportunities and training for environmental health professionals working across the public and private sectors. It is with a vision to provide and support a healthier, cleaner and safer environment for all. 

Progression and Career Path

Once you successfully complete the Serving the Allergic and Food Intolerant Customer you will gain an accredited qualification that will give your career the jumpstart you have always wanted. With this qualification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum is calculated according to The certification will enable employees in the capacity of Junior and Senior workers, Supervisors and Managers who serve customers to gain employment with high earning potential.

  • Project Manager – £38,184 per annum
  • Operations Supervisor – £24,858 per annum
  • Team Leader – £24,189 per annum

 Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum Total Units : 18
1: Allergy awareness
1.1 Introduction
1.2 Food allergies and intolerance
1.3 Symptoms
1.4 Regulated allergens
1.5 Benefits of allergy awareness
1.6 Summary
2: Understanding pre-packed food labels
2.1 Introduction
2.2 Old and new labels
2.3 Allergy advice statements “Free from…” foods
2.4 Allergy alerts
2.5 Summary
3: Serving non packed food
3.1 Introduction
3.2 Providing allergen information
3.3 Creating an ingredients list
3.4 Avoiding cross contamination
3.5 Serving customers with food allergies
3.6 Dealing with an allergic reaction
3.7 Summary
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