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Terms & Conditions


The following terms govern the use of the website of 1 (Company registration number: 10489121) that is trading as 1 Training by locating the address of 80-83, Long Lane, London, EC1A 9ET, UK.

By using or visiting the website, you expressly agree to be bound by these terms and to follow these terms and all applicable laws and regulations governing the website.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to 1 Training.

Permitted Uses

You, the individual, agree to use the information on the website as information purposes only.


1Training does not promise that the website will be error free, uninterrupted, nor that it will provide specific results from use of the website. The results on the website are delivered at an “at the time available” basis.

Third Party

1Training, does not endorse the content of any third party website, nor do we warrant that they will not contain viruses or otherwise impact your computer.


1Training will respond promptly if you let us know when we do not meet your needs or keep our promise.

In the first instance, you should discuss your concerns with your tutor. If this is not appropriate, you should email us or telephone us.

Course Cancellations, Postpone & Refunds, Account Transfer

Course Cancellations & Refunds

 Classroom Course (In house course)

By completing your registration for a course and making a payment of full or installment fee, you agree to the following Terms and Conditions:

You have the right to cancel your booking at any time at the following terms:

1.1 Any courses cancelled after registration – admin fee of 25% of the course price applies (which will not be refunded), remaining deposit will be refunded. You need to request the course cancellation 5 working days before the course starting date.

1.2 You are not eligible for any refund if you made a request for course cancellation less than 5 working days before the course starting date.

1.3 1 Training reserves the right to cancel a course if number of delegates have not reached the minimum required to run the course effectively. The company also reserves the right to cancel in the event of an unforeseen circumstance which disables a safe training environment. In the event of a cancellation, 1 Training will either arrange for an alternative course date or offer a full refund of the fee paid.

► Online Courses (Distance Learning)

Under this refund policy and under guidance of the Consumer Contracts Regulations 2013, you may cancel your purchase of the course within the period of 14 calendar days (cancellation period) from the date on which the contract of purchase is concluded. Please note that, the right to cancel will not apply, after we issued your login detail for online study platform before receive your cancellation request to us.

If you choose to cancel within this period you will receive a refund of the price within 30 days if you are eligible for refunds.

If we posted any study material to you, you should return them to us before the refund.

Please allow up to 2 working days to receive your online training details (Login details). 

Once a course has been redeemed, we cannot grant a refund. All refund requests can be sent to or posted to: , 80-83, Long Lane, London, EC1A 9ET, UK

► Course User Changing (Account transferring) 

The course user changing (Account transferring to someone) request is valid within 14 days from the date you purchase the course.

► Course Postpone

Classroom Courses (In house courses);

If you need to postpone your course, you need to make a request 5 working days before the course starting date and it does not cost for you. You are not able to make a request for course postpone less than 5 working days before the course starting date.

► Refund Procedure

1. Any refund will take take up to 30 days to process.

Employment Opportunities

1Training does not guarantee employment to any student as a result of purchasing and attending any of its training courses. However, we are confident with our tutors and certain that you receive the best training.

1Training reserves the right to change these terms at any time. Please check this page on a regular basis.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Delivery Policy

Your Online Course Login Details or Classroom Enrolment Confirmation will be delivered  within 1 to 48hrs from the time your purchased the course.

Direct Bank Transfers – Please note that a minimum of 24 hours is required for bank verification. If it is an international transfer, kindly allow up to 3 business days for your payment to be credited to our account.