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How to Become a Hotel Receptionist


If the hotel industry is something that interests you and you have a penchant for meeting new people, you may want to consider becoming a hotel receptionist. It is not only a rapidly growing sector of an economy but also provides you with a versatile job experience and great income. A hotel receptionist is the main person responsible for making the stay of a customer comfortable and memorable in a hotel. They are the people who are majorly responsible for attracting clients back to hotel.

Job Description

Your main job as a hotel receptionist is to welcome guests and make them feel special in any possible manner. Depending upon the size and type of hotel, your duties may vary widely and you may be asked to go out of your job description for the benefit of the brand you represent and your guests. In large hotels, you generally work as a part of team and you are assigned a specific duty such as only handling telephone calls. In small hotels, you look after a wide range of tasks such as:

  • Making and managing reservations
  • Keeping the reservation software up to date
  • Dealing with cancellations
  • Proficiency in working with computers
  • Greet the guests at the time of check-in and check-out
  • Allocation of rooms and handing out of keys
  • Arrange for baggage assistance if needed
  • Handling foreign exchange
  • Taking and passing on messages
  • Efficiently managing complaints and any problems that may arise
  • Dealing with special requests from guests
  • Checking guests out
  • Preparation of bills and payment collection
  • Answer questions related to the hotel and surrounding areas

What are the hours like?

In this job, you generally work shifts. Your work may involve late evenings, weekends and holidays as well. There are various options for part-time and seasonal work, which you can usually negotiate with your management.

What education is required?

To become a hotel receptionist, you don’t need a professional education but it is always an advantage to have a good standard of general education which includes GCSEs (A-C) in Mathematics and English.

There are certain full-time or part-time courses that you may consider to take if you wish learn the skills of job such as :

  • A Certificate in General Hospitality
  • An Award in Introduction to Employment in the Hospitality Industry
  • An Award in Introduction to the Hospitality Industry
  • An Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism

You will also be able to get into internships in order to gain on the job experience and join trainings that will help you with development. At 1Training we offer a wide range of training and educational programmes that will help you grow and succeed in your career.


Diploma in Hotel Administration and Opera PMS Hotel Software Training – Level 3

This Diploma in Hotel Administration and Opera PMS Hotel Software training – Level 3 might be a great fit if you too wish to get into or advance within this industry.

After enlightening you on the hotel industry as a whole, this course sets to probe into the front office operations of a hotel. You will come to understand how to greet guests in a pleasant manner, how to make hotel bookings, how to process payments, how to serve the guests well, etc which are routine when it comes to a hotel establishment. This course also seeks to delve further by relaying the essence of the hotel industry and how it contributes to the economy.

It has to be understood that working in a hotel industry is totally different from working in the other industries. It comes with specific roles, duties and responsibilities that has to be performed with the utmost dedication and willingness. A few of these roles is simplified using the most popular Opera PMS hotel software, which will also be elaborated duly through this course.

This course will help you land a rewarding job role in the hotel/hospitality industry. You can also use this certificate to expand your education in the area or to make career advancements within the industry. Listed below are some of the jobs this certificate will help you land, along with the average UK salary per annum/per hour according to,

  • Hotel Manager – £26,908 per annum
  • Front of House Manager – £24,142 per annum
  • Hotel Receptionist – £7.35 per hour
  • Public Relations Coordinator – £23,298 per annum

Hotel Receptionist Training Online

This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist.  As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

With this diploma, you are able to fulfil various roles, such as:

  • Switchboard Operator
  • Front Desk Operator
  • Front Desk Supervisor
  • Front Desk Manager
  • Hotel Receptionist

Hotel Receptionist and Opera PMS Hotel Booking Software

This Hotel Receptionist & Opera PMS Hotel Software Training course will teach you the basic office skills necessary to excel as a Hotel Receptionist. Build knowledge at your own pace and study various subjects, such as Microsoft Office, Telephone etiquette, the reservation process and database management.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

With these programmes you have the capacity to establish yourself as a professional in this rather competitive industry and with the expert guidance that you will receive, you will be able to grow and progress in your career too. if you want more information you can contact our team on




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