This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.
You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.
If you pass the exam successfully then you will be awarded a Hotel Receptionist Training Certificate.
With this diploma, you are able to fulfil various roles, such as:
|Additional Course Materials for Hotel Receptionist|
|Professional Receptionist Training Course Objectives|
|The 90: 90 Principle to create a powerful first impression|
|Hot Telephone Tips|
|Get the facts- ask the right questions|
|Discuss Solutions- learning to listen|
|Dealing with difficult customers|
|Practice good telephone skills|
|Managing database and company files|
|Booking or Reservation procedure|
|Deal effectively with security and safety issues|
|Successful Meetings & Minutes|
|Arranging Business Travel and Accommodation|
|How to use Social Media to promote your company|
|Microsoft Excel Tutorial|
|MS PowerPoint Tips|
|MS Word Tips & Tricks|
|Mock Exam: Hotel Receptionist|
|Exam: Hotel Receptionist|