Hotel Receptionist
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Course Description:
This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.
What are the requirements?
You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.
What skills will I gain?
- Produce standard documents and learn how to handle difficult customers
- Gain practical knowledge of communication over the telephone
- Become a master of Microsoft Office and Social Media handling
- Understand accurate data management and record keeping
- Learn how to efficiently arrange travel and accommodation
- Learn best practice for management and customer service
What is the target audience?
- Job hunters & School leavers
- College or University student & graduates
How will I be assessed?
- At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
What Certification am I going to receive?
If you pass the exam successfully then you will be awarded a Hotel Receptionist Training Certificate.
What careers can I get with this qualification?
With this diploma, you are able to fulfil various roles, such as:
- Switchboard Operator
- Front Desk Operator
- Front Desk Supervisor
- Front Desk Manager
- Hotel Receptionist
Key Features
Gain an accredited UK qualification
Access to excellent quality study materials
Learners will be eligible for TOTUM Discount Card
Personalized learning experience
One year’s access to the course
Support by phone, live chat, and email
Learners who successfully complete the course will be awarded a Certificate in Hotel Receptionist Training by CPD and iAP.
Learners who successfully complete the course will be awarded a Certificate in Hotel Receptionist Training by CPD and iAP.
| Download Material | |||
| Additional Course Materials for Hotel Receptionist | |||
| Module 01 | |||
| Professional Receptionist Training Course Objectives | |||
| The 90: 90 Principle to create a powerful first impression | |||
| Hot Telephone Tips | |||
| Get the facts- ask the right questions | |||
| Discuss Solutions- learning to listen | |||
| Dealing with difficult customers | |||
| Module 02 | |||
| Practice good telephone skills | |||
| Managing database and company files | |||
| Booking or Reservation procedure | |||
| Deal effectively with security and safety issues | |||
| Successful Meetings & Minutes | |||
| Meeting Arrangements | |||
| Arranging Business Travel and Accommodation | |||
| Email Tutorial | |||
| How to use Social Media to promote your company | |||
| Minute Taking | |||
| Microsoft Excel Tutorial | |||
| MS PowerPoint Tips | |||
| MS Word Tips & Tricks | |||
| Mock Exam | |||
| Mock Exam: Hotel Receptionist | |||
| Final Exam | |||
| Exam: Hotel Receptionist | |||
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i am very happy
After a few months in receiving my certificate, I managed to find myself a job and i am very happy.
I really appreciate this
The staff at 1training were very kind and caring, I really appreciate this because it made me felt like I was part of the team.
very useful!
I liked the way the layout of the course and the way it was set out
I have the correct qualification and everything
Taking this course has opened doors for me as I have the correct qualification and everything I need to work in a professional receptionist environment
gained good knowledge and experience
This course was surprisingly good and interesting as I gained good knowledge and experience, the mentoring felt like a class room course. Over all, very impressive and happy
examples and exercise are well designed
Every topic of the course is discussed in depth by using videos and relevant study materials. The structure of course is giving a good platform for me to study this course with less effort and easy to understand all. Also examples and exercise are well designed
mentors were extremely helpful and supportive
The online mentors were extremely helpful and supportive. I look forward to booking another course.
thank you for your support.
I can definitely say that taking this course has enhanced my knowledge and confidence, thank you for your support.
helped with the right skills and confidence
taking this online course has helped with the right skills and confidence to become a hotel receptionist. Thank you
those who want to improve their skills
Taking the hotel receptionist training has boosted my knowledge and understanding about what it is really like working in a professional receptionist environment, this training has enabled me to be able to work professionally and independently. I recommend this course to those who want to improve their skills