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Course Description:

This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist.  As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

What are the requirements?

You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.

What skills will I gain?

  • Produce standard documents and learn how to handle difficult customers
  • Gain practical knowledge of communication over the telephone
  • Become a master of Microsoft Office and Social Media handling
  • Understand accurate data management and record keeping
  • Learn how to efficiently arrange travel and accommodation
  • Learn best practice for management and customer service

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Hotel Receptionist Training Certificate.

What careers can I get with this qualification?

With this diploma, you are able to fulfil various roles, such as:

  • Switchboard Operator
  • Front Desk Operator
  • Front Desk Supervisor
  • Front Desk Manager
  • Hotel Receptionist

Course Curriculum

Download Material
Additional Course Materials for Hotel Receptionist 00:00:00
Module 01
Professional Receptionist Training Course Objectives 00:04:00
The 90: 90 Principle to create a powerful first impression 00:22:00
Hot Telephone Tips 00:12:00
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
Module 02
Practice good telephone skills 00:00:00
Managing database and company files 00:00:00
Booking or Reservation procedure 00:00:00
Deal effectively with security and safety issues 00:00:00
Successful Meetings & Minutes 00:00:00
Meeting Arrangements 00:00:00
Arranging Business Travel and Accommodation 00:00:00
Email Tutorial 00:00:00
How to use Social Media to promote your company 00:00:00
Minute Taking 00:00:00
Microsoft Excel Tutorial 00:00:00
MS PowerPoint Tips 00:00:00
MS Word Tips & Tricks 00:00:00
Mock Exam
Mock Exam: Hotel Receptionist 00:15:00
Final Exam
Exam: Hotel Receptionist 00:15:00

Course Reviews


10 ratings
  • 5 stars8
  • 4 stars2
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. those who want to improve their skills


    Taking the hotel receptionist training has boosted my knowledge and understanding about what it is really like working in a professional receptionist environment, this training has enabled me to be able to work professionally and independently. I recommend this course to those who want to improve their skills

  2. helped with the right skills and confidence


    taking this online course has helped with the right skills and confidence to become a hotel receptionist. Thank you

  3. thank you for your support.


    I can definitely say that taking this course has enhanced my knowledge and confidence, thank you for your support.

  4. mentors were extremely helpful and supportive


    The online mentors were extremely helpful and supportive. I look forward to booking another course.

  5. examples and exercise are well designed


    Every topic of the course is discussed in depth by using videos and relevant study materials. The structure of course is giving a good platform for me to study this course with less effort and easy to understand all. Also examples and exercise are well designed

  6. gained good knowledge and experience


    This course was surprisingly good and interesting as I gained good knowledge and experience, the mentoring felt like a class room course. Over all, very impressive and happy

  7. I have the correct qualification and everything


    Taking this course has opened doors for me as I have the correct qualification and everything I need to work in a professional receptionist environment

  8. very useful!


    I liked the way the layout of the course and the way it was set out

  9. I really appreciate this


    The staff at 1training were very kind and caring, I really appreciate this because it made me felt like I was part of the team.

  10. i am very happy


    After a few months in receiving my certificate, I managed to find myself a job and i am very happy.


CPD Accredited



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Awarded by iAP

Awarded by iAP

CPD Accredited Partner

CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today.


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cvIf you need career support 1TRAINING is here for you. We provide excellent career support through our Career Support Service.


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    The course that I applied for was office administration and reception course. This course by far has given me the best knowledge and understanding, I would defiantly recommend this course to those who are looking into working or building a career in a business environment.
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