Hotel Receptionist and Opera PMS Hotel Booking Software
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Course Description:
This Hotel Receptionist & Opera PMS Hotel Software Training course will teach you the basic office skills necessary to excel as a Hotel Receptionist. Build knowledge at your own pace and study various subjects, such as Microsoft Office, Telephone etiquette, the reservation process and database management.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
*Please note that Opera PMS software is not included with this course
What are the requirements?
- You must be 16 or over
- You should have a basic understanding of English and basic IT knowledge
- You will need a computer or tablet with internet connection and Microsoft Office installed on to it (or access to one)
What skills will I gain?
- Produce standard documents and learn how to handle difficult customers
- Gain practical knowledge of communication over the telephone
- Become a master of Microsoft Office and Social Media handling
- Understand accurate data management and record keeping
- Learn how to efficiently arrange travel and accommodation
- Learn best practice for management and customer service
What is the target audience?
- Job hunters & School leavers
- College or University student & graduates
How will I be assessed?
- At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
What Certification am I going to receive?
If you pass the exam successfully then you will be awarded a Hotel Receptionist & Opera PMS Hotel Software Training Certificate.
What careers can I get with this qualification?
With this diploma, you are able to fulfil various roles, such as:
- Switchboard Operator
- Front Desk Operator
- Front Desk Supervisor
- Front Desk Manager
- Hotel Receptionist [sg_popup id=148266]
Key Features
Gain an accredited UK qualification
Access to excellent quality study materials
Learners will be eligible for TOTUM Discount Card
Personalized learning experience
One year’s access to the course
Support by phone, live chat, and email
Learners who successfully complete the course will be awarded a Certificate in Hotel Receptionist and Opera PMS Hotel Booking Software by CPD and iAP.
Learners who successfully complete the course will be awarded a Certificate in Hotel Receptionist and Opera PMS Hotel Booking Software by CPD and iAP.
| Download Material | |||
| Additional Course Materials for Hotel Receptionist | |||
| Module 01 | |||
| Professional Receptionist Training Course Objectives | |||
| The 90: 90 Principle to create a powerful first impression | |||
| Hot Telephone Tips | |||
| Get the facts- ask the right questions | |||
| Discuss Solutions- learning to listen | |||
| Dealing with difficult customers | |||
| Module 02 | |||
| Practice good telephone skills | |||
| Managing database and company files | |||
| Booking or Reservation procedure | |||
| Deal effectively with security and safety issues | |||
| Successful Meetings & Minutes | |||
| Meeting Arrangements | |||
| Arranging Business Travel and Accommodation | |||
| Email Tutorial | |||
| How to use Social Media to promote your company | |||
| Minute Taking | |||
| Microsoft Excel Tutorial | |||
| MS PowerPoint Tips | |||
| MS Word Tips & Tricks | |||
| Module 03 | |||
| Opera Log In and Log Out, Main Screen | |||
| Profile Creation and Amendments | |||
| Profile Notes | |||
| Finding Reservations – 2 ways | |||
| Rate Query Screen | |||
| Creating Reservation | |||
| Preferences and Features Requests | |||
| Amending Reservation | |||
| Cancelling Reservation | |||
| Check In (2 Ways) | |||
| Check out | |||
| Cashiering Posting Charges | |||
| Cashiering Splitting and Transferring Charges | |||
| Cashiering Routing | |||
| Alerts | |||
| Traces | |||
| Room Status, Out of Order and Out of Service | |||
| Opera Reports | |||
| Mock Exam | |||
| Mock Exam: Hotel Receptionist & Opera PMS Hotel Booking Software | |||
| Final Exam | |||
| Final Exam : Hotel Receptionist and Opera PMS Hotel Booking Software- | |||
Related Courses
High Quality Course
As some who works in the hotel industry, I felt that I needed to learn how to use the Opera PMS software. I was told that 1training offered a good course. The Hotel Receptionist Opera PMS software training was exactly what I was looking for. It ticked all of the right boxes. I’m now proficient in my handling of the software and can apply it in my work as a Front-Desk Operator.
Very Useful
Front office management just got easier with this course. This course is a wonderful opportunity to learn about effective front office operation, with consideration to the opera PMS software.
Great course
A well-structured, informative course with a hands-on approach. It offers an insight into the hospitality business and provides practical information and skills that any professional hotel receptionist is expected to master.