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NCFE Level 3 Certificate in Principles of Customer Service with Official Certification

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The NCFE Level 3 Certificate in Principles of Customer Service is designed for individuals who want to acquire the skills and knowledge and enjoy a career in customer service. Customer service is one of the important elements of any business. It is the factor that determines the overall satisfaction of the customer with regards to the organisation’s goods and services. The need for proper customer care in the current world is increasing dramatically and the demand for qualified and talented individuals are at an all-time high. It is a blooming industry with ample room for progression for aspiring individuals.

The NCFE Level 3 Certificate in Principles of Customer Service course is perfect for individuals who want to learn more about the industry. This course is developed to acquaint you with the customer service environment, principle of business and customer retention. Learn how to resolve customer complaints and how to monitor customer service interactions and feedback in an effective manner. Learners will be educated on how to promote and implement equality, diversity and inclusion in the workplace and make it a welcoming and comfortable environment for all employees and customers. 

Why Consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Understand the customer service environment and how to ensure effective performance.
  • Learn about the principles and best practices of customer service.
  • Learn how to resolve customer problems and complaints in an effective manner.
  • Gain insight into customer issues, customer retention and the importance of customer retention for an organisation.
  • Learn how to monitor customer service interactions and feedback.
  • Understand equality, diversity and inclusion in the workplace and the importance of applying these principles in the workplace.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course Aimed at?

  • Customer Service Representatives
  • Customer Service Team Leaders
  • Customer Service Managers
  • Anyone interested in acquiring the principles of customer service

Entry Requirements

  • Learners for this course must be 19 years of age or above and should have a basic understanding of English language, numeracy and ICT.

In order to qualify for the program you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment along with the following;

  • Proof of educational qualifications
  • You must provide an identification document such as a passport or a driving license.

Upon submission of the documents your application will be reviewed. If you fail to meet the entry requirements of the program your application will not be accepted.

Method of Assessment

To be awarded the NCFE Level 3 Certificate in Principles of Customer Service learners are required to successfully complete 4 mandatory units and 3 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria.


Those who successfully complete the exam will be awarded the certificate in NCFE Level 3 Certificate in Principles of Customer Service.

Awarding Body

CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership.

NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

Progression and Career Path

Although this course will not directly qualify you for a specific job position, it will greatly improve your candidature for various positions in customer service. Below listed are few of the job positions this course will help in, along with the average UK salary per annum according to,

  • Customer Service Representative – £17,850 per annum
  • Customer Service Manager – £27,754 per annum
  • Customer Service Advisor – £17,114 per annum
  • Customer Service Team Leader – £23,156 per annum

Other benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum Total Units : 28
Getting Started
Getting Started
Equity and Access Policy
Complaints Policy
Academic Appeals Policy
Qualification Specification
Qualification Specification
Awarding Body Registration
Awarding Body Registration – NCFE
Understand The Customer Service Environment [r/507/5627]
Understand the Customer Service Environment
Assignment Brief
Principles Of Business [l/507/4329]
Principles of Business – Part 1
Principles of Business – Part 2
Assignment Brief – Part 1
Assignment Brief – Part 2
☑ Submit Your Assignment
(A) Assignment Submission – Certificate in Principles of Customer Service Submission I
☑ Re-submit Your Assignment
NCFE – Assignment Resubmission
Understand How To Resolve Customer’s Problems Or Complaints [d/507/5565]
Understand how to Resolve Customer’s Problems or complaints
Assignment Brief
Understand Customers And Customer Retention [k/507/5634]
Understand Customers and Customer Retention
Assignment Brief
☑ Submit Your Assignment
(A) Assignment Submission – Certificate in Principles of Customer Service Submission II
☑ Re-submit Your Assignment
NCFE – Assignment Resubmission
Understand How To Monitor Customer Service Interactions And Feedback [m/507/5568]
Understand How to Monitor customer Service Interactions and Feedback
Assignment Brief
Understand Equality, Diversity And Inclusion In The Workplace [k/507/4337]
Understand Equality, Diversity and Inclusion in the Workplace
Assignment Brief
Understand How To Manage Performance And Conflict In The Workplace [d/507/5646]
Understand how to Manage Performance and Conflict in the Workplace
Assignment Brief
☑ Submit Your Assignment
(A) Assignment Submission – Certificate in Principles of Customer Service Submission III
☑ Re-submit Your Assignment
NCFE – Assignment Resubmission
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