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Customer service is an essential element to all businesses and organisations, although it doesn’t necessarily have to be in a customer service setting. While a customer service organisation would prioritise their customer support, it remains a key concept across a broad range of industries. This Customer Service course is perfectly suited to individuals of all capacities, whether you are a junior service member or in high management. The course will teach you the fundamental basics of customer service, why it is important to meet customer expectations big or small, how to handle customer complaints and enhance your services in ensuring you not only attract new customers but also retain your old base. It is important to note that customer service is all about maintaining a long partnership in the hope that they keep coming back for more.
Key modules will be fully explored in this course with you gaining a wealth of knowledge on how to handle customers professionally, while ensuring even the difficult customers’ needs are met with friendliness and care. Remember, the art of customer service is a work in progress, it is a skill that you must keep on learning. There are new trends that you must keep up with. It is all about communicating effectively and articulating your role in this industry.
The Customer Service course features advice and guidance on how to deliver the best standard of customer service. If you want to become proficient at your job, this CPD certified course will demonstrate to potential employers that you are continually developing yourself, and will make you a desirable candidate across the retail, hospitality and customer support industries.
1Training is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD. At 1Training, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the Course. Learners who register will be given excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.
This course is recommended for,
In order to qualify in the course ‘Customer Service’ successfully, learners will take an online test. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.
Pass Mark: 70%
You are given 3 attempts at each module. If a module is failed on the third attempt, it will become locked and you need to contact us for the module to be unlocked again. You are only permitted up to 3 extra attempts per course.
Learners can take the exam up to 3 times, and if not successful, should repay the course fee and start again.
Upon the successful completion of the course, you will be awarded the ‘Customer Service’ Certificate.
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lessons at any time.
CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.
Career Path & Progression
The Customer Service Certificate will improve your candidature for a number of jobs in the customer service industry. You can use this qualification to study more courses from the Health and Social Care Suite that would make for great follow up courses, and if you want to gain valuable knowledge to add as a skillset to your resume. You can also demand for a salary increment or job promotion from your employer. Given below are job titles you can land, along with the average UK salary per annum according to https://www.glassdoor.com.
Who Should Attend
Method of Assessment
As someone who wants to work in customer care, this course couldn’t have come at a better time.
The content was simplified. The sections which were thorough were broken into smaller parts so that understanding it was made simpler.