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Customer Service

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140 STUDENTS
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Overview

Customer service is an essential element to all businesses and organisations, although it doesn’t necessarily have to be in a customer service setting. While a customer service organisation would prioritise their customer support, it remains a key concept across a broad range of industries. This Customer Service course is perfectly suited to individuals of all capacities, whether you are a junior service member or in high management. The course will teach you the fundamental basics of customer service, why it is important to meet customer expectations big or small, how to handle customer complaints and enhance your services in ensuring you not only attract new customers but also retain your old base. It is important to note that customer service is all about maintaining a long partnership in the hope that they keep coming back for more.

Key modules will be fully explored in this course with you gaining a wealth of knowledge on how to handle customers professionally, while ensuring even the difficult customers’ needs are met with friendliness and care. Remember, the art of customer service is a work in progress, it is a skill that you must keep on learning. There are new trends that you must keep up with. It is all about communicating effectively and articulating your role in this industry.

The Customer Service course features advice and guidance on how to deliver the best standard of customer service. If you want to become proficient at your job, this CPD certified course will demonstrate to potential employers that you are continually developing yourself, and will make you a desirable candidate across the retail, hospitality and customer support industries.

Why You Should Consider Taking this Course at 1Training?

1Training is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD. At 1Training, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the Course. Learners who register will be given excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

Learning Outcomes

  • Explain in great detail what customer service really means
  • The importance of customer service in any organisation or business
  • Identify the goals of great customer service
  • Understand why both verbal and non-verbal communication skills are required in good customer service

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
  • A sound educational background is recommended

This course is recommended for,

  • Customer Service Managers
  • Customer Care Supervisors
  • Individuals employed or aspiring to be in customer service
  • Business professionals and entrepreneurs

In order to qualify in the course ‘Customer Service’ successfully, learners will take an online test. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.

Pass Mark: 70%

Upon the successful completion of the course, you will be awarded the ‘Customer Service’ Certificate.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

Awarding Body

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

Career Path & Progression

The Customer Service Certificate will improve your candidature for a number of jobs in the customer service industry.  You can use this qualification to study more courses from the Health and Social Care Suite that would make for great follow up courses, and if you want to gain valuable knowledge to add as a skillset to your resume. You can also demand for a salary increment or job promotion from your employer. Given below are job titles you can land, along with the average UK salary per annum according to https://www.glassdoor.com.

  • Customer Service Supervisor – £44,000 (Approximately)
  • Customer Service Coordinator- £31,000 (Approximately)
  • Customer Service Manager – £48,000 (Approximately)
  • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
  • A sound educational background is recommended

This course is recommended for,

  • Customer Service Managers
  • Customer Care Supervisors
  • Individuals employed or aspiring to be in customer service
  • Business professionals and entrepreneurs

In order to qualify in the course ‘Customer Service’ successfully, learners will take an online test. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.

Pass Mark: 70%

Upon the successful completion of the course, you will be awarded the ‘Customer Service’ Certificate.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

Awarding Body

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

Career Path & Progression

The Customer Service Certificate will improve your candidature for a number of jobs in the customer service industry.  You can use this qualification to study more courses from the Health and Social Care Suite that would make for great follow up courses, and if you want to gain valuable knowledge to add as a skillset to your resume. You can also demand for a salary increment or job promotion from your employer. Given below are job titles you can land, along with the average UK salary per annum according to https://www.glassdoor.com.

  • Customer Service Supervisor – £44,000 (Approximately)
  • Customer Service Coordinator- £31,000 (Approximately)
  • Customer Service Manager – £48,000 (Approximately)
Course Curriculum Total Units : 0
1: About the Course
2: What is Customer Service
3: The Goals of Great Customer Service
4: Discovering and Understanding Customer Needs
5: Delivering Maximum Levels of Customer Service
6: Making Customers Feel Great From the Start
7: Communication Skills
8: Non-verbal Communication and Body Language
9: Dealing with Customer Complaints
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