Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamentals of excellent customer service and how it can be provided in a range of sectors and situations.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
Those who successfully pass this course will be awarded a Customer Service Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.
Customer service skills are important so this course will enhance your CV and can help you advance in many areas, including:
Learners who successfully complete the course will be awarded a Diploma in Customer Service by CPD and iAP.
Learners who successfully complete the course will be awarded a Diploma in Customer Service by CPD and iAP.
1. Customer Service Principles | |||
The Value of Customer Good Service | |||
Enhancing Customer Relationship | |||
Dealing with Customer Expectation | |||
Problem Solving | |||
Success of Customer Service | |||
Exercise Files- Customer Service Principles | |||
2. Customer Service Essentials | |||
Customer Service Essentials | |||
3. Setting Customer Service Goals & Objectives | |||
Setting Customer Service Goals & Objectives | |||
4. Communication Skills for Customer Service | |||
Communication Skills for Customer Service | |||
5. Customer Service Techniques | |||
Customer Awareness | |||
Improving Your Customer Service Leadership | |||
Building Teamwork for Customer Service | |||
Exercise Files- Customer Service Techniques | |||
6. How to Manage Customer Service Team | |||
Managing Customer Service Quality | |||
Improving Service Delivery | |||
What is Good Customer Service | |||
Exercise Files- How to Manage Customer Service Team | |||
7. Improving Your Customer Service Leadership | |||
Improving Your Customer Service Leadership | |||
8. Leading Customer Service Team | |||
Leading Customer Service Team | |||
9. Teamworking and Team Building | |||
Team Working and Team Building | |||
10. Handling Customer Complains | |||
Handling Customer Complains | |||
11. How to Work with Unhappy Customers | |||
Dealing with Angry Customers | |||
Learning from Angry Customers | |||
Exercise Files- How to Work with Unhappy Customers | |||
12. How to Gain Back Lost Customers | |||
How to Gain Back Lost Customers | |||
13. Telephone Techniques | |||
Telephone Techniques | |||
14. Telephone Etiquette | |||
Telephone Etiquette | |||
15. Telephone Customer Service | |||
Telephone Customer Service | |||
16. Power of Telephone Courtesy | |||
Power of Telephone Courtesy | |||
17. Internal Customer Service | |||
Internal Customer Service | |||
18. Customer Service at Call Centres | |||
The CSR – A Powerful Choice | |||
Getting the Professional Edge | |||
All Important Customers | |||
Building Your Skills | |||
Building Your Skills with Technology | |||
Managing your Attitude | |||
19. Social Intelligence | |||
Social Intelligence | |||
20. Negotiation Skills | |||
Negotiation Skills | |||
21. Time Management | |||
Time Management | |||
22. Work Life Balance | |||
Work Life Balance | |||
23. Stress Management at Workplace | |||
Stress Management at Workplace | |||
24. Safety in the Work Place | |||
Safety in the Work Place | |||
Mock Exam | |||
Mock Exam: Diploma in Customer Service | |||
Final Exam | |||
Exam: Diploma in Customer Service |
Good approach to teaching
Very insightful, good approach to teaching, and thought provoking at the same time. It is worth it.
I've purchased amazing course
My experience so far has been great, I’ve purchased amazing course, had a fantastic time and love my course! You couldn’t ask for anything more from 1Training.
VERY GOOD
although I was confused on how the exams go .. you provided a very good source of education . I just hope you have Written my whole name it my certificate