Diploma in Customer Service

Course Description:

Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamentals of excellent customer service and how it can be provided in a range of sectors and situations.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

What are the requirements?

• You must be 16 or over
• You should have a basic understanding of English and basic IT knowledge
• You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

• The fundamentals and principles of customer service
• Communication skills – both in person and on the telephone
• The power of telephone manner and customer service for call centres
• How to manage a customer service team, team work and team building
• Handling complaints and working with unhappy customers
• Internal customer service
• How to gain back lost customers
• Setting customer service goals and objectives
• Various customer service techniques

What is the target audience?

• Job hunters & School leavers
• College or University student & graduates
• Anyone hoping to work in, or who already works in a customer service role (such as: financial, retail or hospitality)

How will I be assessed?

• At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
• Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Customer Service Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.

What careers can I get with this qualification?

Customer service skills are important so this course will enhance your CV and can help you advance in many areas, including:

• Reception (Hotel, Medical, Veterinary, etc.)
• Call Centre
• Finance
• Retail
• Travel
• Local Authority
• Government