Advanced Diploma in Customer Service at QLS Level 3

Overview

Customer service is not just an industry, it is an art! It is the art of providing satisfying services or assistance to customers to solve their issues. Professionals within this industry has to be well versed with the various customer service skills that are crucial for its success. Some individuals naturally have these skills, while some have to train for it, and who could be a better trainer than 1Training? This comprehensive course in Advanced Advanced Diploma in Customer Service at QLS Level 3 is aimed at individuals with a basic knowledge in customer service, who wish to get into or progress within the industry.

This highly detailed course will enlighten you on the role, duties and responsibilities of customer service and its legislations. You will be guided on how to deal with customer queries and questions to create a first, good impression on them. As a customer service representative, you will have to communicate with different clients with different moods. Therefore, this course is also focused on helping you deal with them accordingly to gain their loyalty and trust.

The fundamentals of customer service will be presented through this course, along with its concepts to help you apply it effectively within the organisation. The other modules will walk you through how to build effective customer relationships, how to retain them, how to get appropriate feedbacks from customers and on many more topics that are essential in customer service. By the end of this course, you will have a significant knowledge on customer service to make substantial progress within the industry.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

*1Training is an approved reselling partner for Quality Licence Scheme courses under Global Edulink

Why study at 1Training?

1Training offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material which includes Free CV writing pack to make your learning experience enriching and rewarding.

What Will I Learn?

• Gain a clear understanding of the job role in customer service and how to create a first, good impression.
• Understand customer service and legislation.
• Learn how to deal appropriately with customer queries and questions.
• Learn how to build on customer relationships and maintain them.
• Understand the fundamentals of customer service and gain a thorough understanding of how to apply customer service concepts within an organisation.
• Qualifying in customer service means you can work in various roles in well-paid positions and with room for career progression.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.