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Advanced Diploma in Customer Service - Level 3

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108 STUDENTS
ACCREDITED BY

Overview

Customer service is not just an industry, it is an art! It is the art of providing satisfying services or assistance to customers to solve their issues. Professionals within this industry has to be well versed with the various customer service skills that are crucial for its success. Some individuals naturally have these skills, while some have to train for it, and who could be a better trainer than 1Training? This comprehensive course in Advanced Diploma in customer service – level is aimed at individuals with a basic knowledge in customer service, who wish to get into or progress within the industry.

This highly detailed course will enlighten you on the role, duties and responsibilities of customer service and its legislations. You will be guided on how to deal with customer queries and questions to create a first, good impression on them. As a customer service representative, you will have to communicate with different clients with different moods. Therefore, this course is also focused on helping you deal with them accordingly to gain their loyalty and trust.

The fundamentals of customer service will be presented through this course, along with its concepts to help you apply it effectively within the organisation. The other modules will walk you through how to build effective customer relationships, how to retain them, how to get appropriate feedbacks from customers and on many more topics that are essential in customer service. By the end of this course, you will have a significant knowledge on customer service to make substantial progress within the industry.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

*1Training is an approved reselling partner for Quality Licence Scheme courses under Global Edulink

Why study at 1Training?

1Training offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material which includes Free CV writing pack to make your learning experience enriching and rewarding.

What Will I Learn?

  • Gain a clear understanding of the job role in customer service and how to create a first, good impression.
  • Understand customer service and legislation.
  • Learn how to deal appropriately with customer queries and questions.
  • Learn how to build on customer relationships and maintain them.
  • Understand the fundamentals of customer service and gain a thorough understanding of how to apply customer service concepts within an organisation.
  • Qualifying in customer service means you can work in various roles in well-paid positions and with room for career progression.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 2 or above in any discipline.
  • Customer Care Personnel
  • Customer Service Managers
  • Anyone who wants to learn more about Customer Service and further their career

At the end of the Advanced Diploma in Customer Service Level 3 you will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Option 1 – Quality Licence Scheme Certification

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Certification Fee (Printed Quality Licence Scheme Certificate) – £49

 

Option 2 – CPD Accredited Certificate

Learners who complete the course successful will receive a CPD Acredited Certificate.

Certification Fee (E Certificate/ PDF Copy) – Free

Certification Fee (Printed Certificate/ Hard Copy) – £39

Course Code: QLS-03766

Awarding body (Accreditation)

Quality Licence Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries. Quality Licence Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, Quality Licence Scheme also offers qualifications for all ages and abilities all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path

On successfully completing this course, you will walk away with the knowledge and skills needed to take up on various jobs in customer service. This certificate will also help you progress in your career by putting you in line to demand for salary increments or job promotions from your employer. Given below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,

  • Customer Service Sales Associate – £19,890 per annum
  • Customer Service Coordinator – £19,986 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum

Other benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 2 or above in any discipline.
  • Customer Care Personnel
  • Customer Service Managers
  • Anyone who wants to learn more about Customer Service and further their career

At the end of the Advanced Diploma in Customer Service Level 3 you will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Option 1 – Quality Licence Scheme Certification

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Certification Fee (Printed Quality Licence Scheme Certificate) – £49

 

Option 2 – CPD Accredited Certificate

Learners who complete the course successful will receive a CPD Acredited Certificate.

Certification Fee (E Certificate/ PDF Copy) – Free

Certification Fee (Printed Certificate/ Hard Copy) – £39

Course Code: QLS-03766

Awarding body (Accreditation)

Quality Licence Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries. Quality Licence Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, Quality Licence Scheme also offers qualifications for all ages and abilities all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path

On successfully completing this course, you will walk away with the knowledge and skills needed to take up on various jobs in customer service. This certificate will also help you progress in your career by putting you in line to demand for salary increments or job promotions from your employer. Given below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,

  • Customer Service Sales Associate – £19,890 per annum
  • Customer Service Coordinator – £19,986 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum

Other benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)
Course Curriculum Total Units : 7
1: Customer Service And Legislation
Customer service and legislation
2: Customers And Communication In Business
Customers and Communication in Business
3: Creating A Positive Impression Among The Customers
Creating a positive impression among the Customers
4: Dealing With Requests, Queries And Issues
Dealing with Requests, Queries and Issues
5: Customer Relationship
Customer Relationship
6: Feedback And Sales
Feedback and Sales
☑ Assignment
Assignment Brief – Advanced Diploma in Customer Service Level 3
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