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Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills” free e-certificate, and only need to pay £19 for your printed certificate.
Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills”.
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