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Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
Those who successfully pass this course will be awarded a Telephone Handling Skills Diploma. Anyone eligible for certification will receive a free e-certificate.
Learners who successfully complete the course will be awarded a Certificate in Diploma in Telephone Handling Skills by CPD and iAP.
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