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Telephone Handling Skills Diploma

4.47( 48 REVIEWS )
523 STUDENTS
ACCREDITED BY
Telephone Handling Skills Diploma

Course Description:

Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

What skills will I gain?

  • Learn the fundamental principles of customer service
  • Recognise what can stop you giving outstanding customer service
  • This course will teach you about customer behaviour
  • Learn how to measure customer satisfaction
  • Learn call greetings as a caller and a receiver
  • Develop your telephone etiquette and technique
  • Gain a full understanding of how to deal with difficult customers
  • Learn to use appropriate language during telephone conversations

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)
  • Job hunters & School leavers
  • College or University student & graduates
  • Personal assistant & Receptionist
  • Secretary or Assistant for a company director
  • New or Temporary staff
  • Call Centre Representative or Call handlers
  • Customer service representative or Customer service agent
  • Customer service team member or supervisor
  • Customer Service Team Leader or Customer Relations Advisor
  • Sales or Hotel manager
  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills”.

 

Career Path

This certificate will greatly supplement your other professional qualifications and help you win an outstanding job role in the corporate world. You can also use this certificate to progress in your career by demanding for salary increments and job promotions from your organisation. Below listed are few of the job positions this certificate will help you in, along with the average UK salary per annum according to www.payscale.uk,

  • Customer Service Representative – £17,863 per annum
  • Customer Service Agent – £17,195 per annum
  • Receptionist – £16,283 per annum
  • Administrators – 1£7,444 per annum
  • Call center manager  – £29,817 per annum
  • Telemarketers – £18,490 per annum
  • Customer service assistant  – £14,387 per annum
  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)
  • Job hunters & School leavers
  • College or University student & graduates
  • Personal assistant & Receptionist
  • Secretary or Assistant for a company director
  • New or Temporary staff
  • Call Centre Representative or Call handlers
  • Customer service representative or Customer service agent
  • Customer service team member or supervisor
  • Customer Service Team Leader or Customer Relations Advisor
  • Sales or Hotel manager
  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills”.

 

Career Path

This certificate will greatly supplement your other professional qualifications and help you win an outstanding job role in the corporate world. You can also use this certificate to progress in your career by demanding for salary increments and job promotions from your organisation. Below listed are few of the job positions this certificate will help you in, along with the average UK salary per annum according to www.payscale.uk,

  • Customer Service Representative – £17,863 per annum
  • Customer Service Agent – £17,195 per annum
  • Receptionist – £16,283 per annum
  • Administrators – 1£7,444 per annum
  • Call center manager  – £29,817 per annum
  • Telemarketers – £18,490 per annum
  • Customer service assistant  – £14,387 per annum
Course Curriculum Total Units : 28
Grtting Started
Getting Started with Course
Student Registration Form
1. Customer Service Principles
The Value of Customer Good Service
Enhancing Customer Relationship
Dealing with Customer Expectation
Problem Solving
Success of Customer Service
Exercise Files- Customer Service Principles
2. Excellent Customer Service Process
3. Communication Skills for Customer Service
Communication Skills for Customer Service
4. Customer Service Techniques
Customer Awareness
Improving Your Customer Service Leadership
Building Teamwork for Customer Service
Exercise Files- Customer Service Techniques
5. Handling Customer Complains
Handling Customer Complains
6. Telephone Techniques
Telephone Techniques
7. Telephone Etiquette
Telephone Etiquette
8. Telephone Customer Service Process
Telephone Customer Service
9. Power of Telephone Courtesy
Power of Telephone Courtesy
10. Internal Customer Service
Internal Customer Service
11. Customer Service at Call Centres
The CSR – A Powerful Choice
Getting the Professional Edge
All Important Customers
Building Your Skills
Building Your Skills with Technology
Managing your Attitude
12. Developing Effective Telephone Customer Service Skills
Mock Exam
Mock Exam : Telephone Skills Diploma
Final Exam
Exam : Telephone Skills Diploma
Certificate Download Guide
Certificate Download Guide
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