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Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills”.
This certificate will greatly supplement your other professional qualifications and help you win an outstanding job role in the corporate world. You can also use this certificate to progress in your career by demanding for salary increments and job promotions from your organisation. Below listed are few of the job positions this certificate will help you in, along with the average UK salary per annum according to www.payscale.uk,
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