Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
Those who successfully pass this course will be awarded a Telephone Handling Skills Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.
Learners who successfully complete the course will be awarded a Certificate in Diploma in Telephone Handling Skills by CPD and iAP.
Learners who successfully complete the course will be awarded a Certificate in Diploma in Telephone Handling Skills by CPD and iAP.
Grtting Started | |||
Getting Started with Course | |||
Student Registration Form | |||
1. Customer Service Principles | |||
The Value of Customer Good Service | |||
Enhancing Customer Relationship | |||
Dealing with Customer Expectation | |||
Problem Solving | |||
Success of Customer Service | |||
Exercise Files- Customer Service Principles | |||
2. Excellent Customer Service Process | |||
3. Communication Skills for Customer Service | |||
Communication Skills for Customer Service | |||
4. Customer Service Techniques | |||
Customer Awareness | |||
Improving Your Customer Service Leadership | |||
Building Teamwork for Customer Service | |||
Exercise Files- Customer Service Techniques | |||
5. Handling Customer Complains | |||
Handling Customer Complains | |||
6. Telephone Techniques | |||
Telephone Techniques | |||
7. Telephone Etiquette | |||
Telephone Etiquette | |||
8. Telephone Customer Service Process | |||
Telephone Customer Service | |||
9. Power of Telephone Courtesy | |||
Power of Telephone Courtesy | |||
10. Internal Customer Service | |||
Internal Customer Service | |||
11. Customer Service at Call Centres | |||
The CSR – A Powerful Choice | |||
Getting the Professional Edge | |||
All Important Customers | |||
Building Your Skills | |||
Building Your Skills with Technology | |||
Managing your Attitude | |||
12. Developing Effective Telephone Customer Service Skills | |||
Mock Exam | |||
Mock Exam : Telephone Skills Diploma | |||
Final Exam | |||
Exam : Telephone Skills Diploma |