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Retail and Operations Management

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Retail and Operations Management

Course Description:

A Retail Operations Manager is the person who makes sure that all the stores are staffed correctly, deliver operations manuals to store managers, and also train staff. Overall, they ensure that the stores are running smoothly and efficiently. This course covers retail management and operations management within retail, so you will develop a thorough understanding of how to provide excellent customer service and will also be able to fulfil operations management duties to a high standard.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

Please note that the course is based on the standards of the USA.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

  • Learn the principles of retail management
  • Learn how to manage a retail store
  • We equip you with the skills to manage retail stores and information systems
  • Learn about HR management in retail business
  • Understand how to manage inventory, production and quality
  • Gain knowledge of retail operations management
  • Have a clear understanding of retailing theories and elements of the retail environment
  • Explore creative and strategic retail management concepts

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • Sales manager or Sales executives
  • Marketing assistant or Marketing executives
  • New or Temporary staff
  • Logistic manager or Logistic assistant
  • Retail manager or Retail assistant
  • Market researchers or Marketing consultants
  • Supply chain assistant or Managers
  • Sales operation manager or Sales operation executive

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Retail and Operation Management Certificate.

What careers can I get?

With this qualification, you could become any of the following:

  • Area Manager
  • Retail Manager
  • Team Leader
  • Retail Operations Manager

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Upon the successful completion of the course, you will be awarded the “Certificate in Retail and Operations Management”.


Upon the successful completion of the course, you will be awarded the “Certificate in Retail and Operations Management”.


Course Curriculum Total Units : 14
1. Retail Management Essentials
Retail and Customer Service
Managing Retail Store
Human Resource Management in Retail
Retail Store Management
Retail Information Systems
2. Retail Operation Management
Introduction to Retail Operation Management
Managing Inventory
Managing Production
Managing Quality
Operation Process from the Office
Additional Study Materials
Additional Study Materials- Retail Management
Mock Exam
Mock Exam : Retail Management
Final Exam
Exam : Retail Management
Certificate Download Guide
Certificate Download Guide
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