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Microsoft Outlook 2010 Basics

4.4( 5 REVIEWS )
Microsoft Outlook 2010 Basics


Microsoft Outlook 2010 Basic will teach learners the basics of Outlook, whether it is to schedule meetings, appointments, compose and send emails and create notes. If you are new to Outlook and want to get expand your skills and knowledge, this course is perfect for you. It is an essential that is required in an office environment. The course will teach learners how to use Outlook in their employment either as Secretaries or Receptionists. Having a certified skill in Microsoft Outlook 2010 Basic will make individuals more marketable and  enables you to leverage your skills amongst potential employers.

The Microsoft Outlook 2010 Basic course is designed to deepen the knowledge of learners when using Microsoft Outlook. The course will also prepare individuals for Microsoft Office Specialist exam.

The Microsoft Outlook 2010 Basic course helps learners to become proficient in Outlook at home and in the workplace. You can learn how to apply your skills and knowledge effectively and efficiently in any job role. The course is internationally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of Microsoft Outlook 2010 Basic course.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Gain an understanding of the Outlook interface.
  • Learn how to compose emails, send emails and respond to messages.
  • Learn how to organise folders to store your email messages.
  • Learn how to manage tasks and notes.
  • Learn how to manage contacts and contact information.

Course Titles

  • Module 01: Getting Started
  • Module 02: Email
  • Module 03: Email Management
  • Module 04: Contact Management
  • Module 05: Tasks
  • Module 06: Appointments and Events
  • Module 07: Meeting Requests and Responses

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Who is this Course aimed at?

  • The course is aimed at individuals who want to learn the basics of MS Office Outlook.
  • Learners looking to expand their skills in Microsoft Office 2010 Outlook.
  • The course is ideal for individuals working in operations.
  • Anyone interested in developing their skills in Microsoft Office Outlook 2010.

Entry Requirements

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

Method of Assessment

At the end of the Microsoft Outlook 2010 Basic course you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.


Those who successfully complete the exam will be awarded the certificate in Microsoft Outlook 2010 Basic.

Awarding Body

The certificate will be awarded by CPD and iAP. This internationally recognised qualification will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete Microsoft Outlook 2010 Basic you will be qualified to work in the following positions. The Microsoft Outlook 2010 Basic s qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below.

  • Office Administrator – £17,158 per annum
  • Receptionist – £15,961 per annum
  • Personal Assistant – £25,003 per annum
  • Project Assistant – £20,785 per annum
  • Business Executive – £23,667 per annum
  • Secretary – £19,460 per annum

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Quizzes, tests mock exams, practice exams to ensure you are 100% ready
  • Eligible for a NUS discount card

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum Total Units : 165
➤ Module 01: Getting Started
Course Introduction
1.0 Topic A: The Program Window
1.1 Microsoft Outlook 2010
1.2 The Outlook 2010 Window
1.3 Outlook-Specific UI Elements
1.4 Demo – A-1: Exploring the Outlook Window
1.5 The Navigation Pane
1.6 Available Panes
1.7 Collapsed Navigation Pane
1.8 Outlook Folders
1.9 Context-Sensitive Tabs
1.10 The Reading Pane: Uses
1.11 The Reading Pane: Location
1.12 The To-Do Bar
1.13 Demo – A-6: Using the To-Do Bar
2.0 Topic B: Outlook Today
2.1 The Outlook Today Page
2.2 Demo – B-1: Accessing Folders from Outlook Today
2.3 Customizing Outlook Today
2.4 Demo – B-2: Customizing Outlook Today
3.0 Topic C: Getting Help
3.1 The Outlook Help Window
3.2 Demo – C-1: Getting Help
3.3 Unit 01 Review
➤ Module 02: Email
1.0 Topic A: Reading Email Messages
1.1 Inbox
1.2 Message Icons
1.3 Demo – A-1: Exploring the Inbox
1.4 Reading Messages
1.5 A Received Message
1.6 Demo – A-2: Previewing and Reading a Message
2.0 Topic B: Creating and Sending Email Messages
2.1 A New Message Window
2.2 Demo – B-1: Creating and Sending a Message
2.3 Automation Features
2.4 Demo – B-2: Working with Automation Features
2.5 Formatting Messages
2.6 Checking Spelling and Grammar
2.7 Demo – B-5: Pasting Content from an Office Document
3.0 Topic C: Working with Messages
3.1 Work with Messages
3.2 Replying to Messages
3.3 Conversations
3.4 Demo – C-1: Replying to a Message
3.5 Forwarding Messages
3.6 Demo – C-2: Forwarding a Message
3.7 Hyperlinks
3.8 Demo – C-3: Inserting a Hyperlink
3.9 Deleting and Restoring Messages
3.10 Conversation Management
4.0 Topic D: Attachments
4.1 Attaching Files
4.2 Demo – D-1: Sending and Forwarding Attachments
4.3 Resizing Images
4.4 Working with Attachments
4.5 Unit 02 Review
➤ Module 03: Email Management
1.0 Topic A: Message Options
1.1 Setting Message Sensitivity
1.2 Message Properties
1.3 Message Importance
1.4 Demo – A-1: Defining Delivery Options
1.5 Delaying Delivery
1.6 Specifying a Reply-to Address
1.7 Read and Delivery Receipts
1.8 Message Flags
1.9 The Reminders Window
1.10 Demo – A-6: Using the Reminders Window
2.0 Topic B: Junk Email
2.1 Tools for Managing Junk Email
2.2 Additional Options
2.3 Demo – B-1: Exploring Junk Email Management Features
3.0 Topic C: Search Folders
3.1 Creating a Search Folder
3.2 Demo – C-1: Setting Up a Search Folder
3.3 Using Search Folders
3.4 Demo – C-2: Using a Search Folder
4.0 Topic D: Printing Messages
4.1 Print Options
4.2 Page Setup Dialog Box
4.3 Demo – D-1: Printing Messages and Attachments
4.4 Unit 03 Review
➤ Module 04: Contact Management
1.0 Topic A: Working with Contacts
1.1 A Sample Contact Window
1.2 Demo – A-1: Exploring Contacts
1.3 Adding a Contact
1.4 Demo – A-2: Adding Contacts
1.5 Editing a Contact
1.6 Demo – A-3: Modifying a Contact
1.7 Attaching Items to a Contact
1.8 Add Contact from Same Company
1.9 Saving a Contact Attachment
1.10 Contact Folder Views
1.11 Edit Business Card Dialog Box
1.12 Printing Contacts
1.13 Demo – A-9: Printing Contacts
2.0 Topic B: Contact Groups
2.1 Creating a Contact Group
2.2 The Contact Group Window
2.3 Demo – B-1: Creating and Using a Contact Group
2.4 Modifying Contact Groups
2.5 Demo – B-2: Modifying a Contact Group
3.0 Topic C: The People Pane
3.1 Outlook Social Connector
3.2 People Pane
3.3 Demo – C-1: Examining the People Pane
3.4 Expanded People Pane
3.5 Contact Details
3.6 Pinning the Contact Card
3.7 Unit 04 Review
➤ Module 05: Tasks
1.0 Topic A: Working with Contacts
1.1 Tasks Folder and To-Do Bar
1.2 Demo – A-1: Exploring the Tasks Folder and the To-Do Bar
1.3 Creating a Task
1.4 Deleting a Task
1.5 Demo – A-2: Creating and Deleting Tasks
1.6 Editing Tasks
1.7 Demo – A-3: Editing a Task
1.8 Creating Recurring Tasks
1.9 Marking a Task as Completed
1.10 Task Views
2.0 Topic B: Managing Tasks
2.1 Assigning Tasks
2.2 Demo – B-1: Assigning a Task
2.3 Accepting a Task Request
2.4 Declining a Task Request
2.5 Delegating a Task
2.6 Tracking an Assigned Task
2.7 Sending a Task Status Report
2.8 Demo – B-3: Sending a Task Status Report
2.9 Task Options
2.10 Demo – B-5: Setting Task Options
2.11 Printing Tasks
2.12 Demo – B-6: Printing Tasks
2.13 Unit 05 Review
➤ Module 06: Appointments and Events
1.0 Topic A: Creating and Sending Appointments
1.1 The Calendar
1.2 Demo – A-1: Exploring the Calendar
1.3 Appointments
1.4 New Appointment
1.5 Demo – A-2: Setting Up an Appointment
1.6 Creating a Recurring Appointment
1.7 Create Appointment from Email
2.0 Topic B: Modifying Appointments
2.1 Editing Appointments
2.2 Demo – B-1: Editing an Appointments Text
2.3 Reschedule Recurring Appointments
2.4 Demo – B-2: Modifying a Recurring Appointment
2.5 Deleting Appointments
2.6 Demo – B-3: Deleting and Restoring an Appointment
3.0 Topic C: Events
3.1 Single- and Multi-day Events
3.2 Demo – C-1: Adding an Event
3.3 Adding Recurring Events
3.4 Demo – C-2: Adding an Annual Event
4.0 Topic D: Calendar Views
4.1 Day View
4.2 Work Week View
4.3 Month View
4.4 Schedule View
4.5 Demo – D-1: Exploring Calendar Views
4.6 Calendar Shortcuts
4.7 Calendar Settings
4.8 Displaying Multiple Time Zones
4.9 Adding Holidays
4.10 Printing Calendars
4.11 Demo – D-6: Printing a Calendar
4.12 Unit 06 Review
➤ Module 07: Meeting Requests and Responses
1.0 Topic A: Meetings
1.1 The Meeting Window
1.2 Demo – A-1: Creating and Sending a Meeting Request
1.3 A Meeting Request
1.4 Adding Calendars
1.5 Scheduling a Meeting
1.6 Declining Meeting Requests
1.7 Recurring Meetings
1.8 Proposing a New Meeting Time
1.9 The Propose New Time Dialog
1.10 Rescheduling a Meeting
2.0 Topic B: Managing Meetings
2.1 Reserving Resources
2.2 Demo – B-1: Reserving Resources in a Meeting Request
2.3 Response Management
2.4 Demo – B-2: Reviewing a Meeting Response
2.5 Add or Remove Attendees
2.6 Send More Info to Attendees
2.7 Cancel a Meeting
2.8 Unit 07 Review
2.9 Course Closure
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