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Would you like a well-paid job with room for progression?

Course Description:

Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

The course provides the the opportunity to gain recognised skills in:

  • Microsoft Word, Excel, Powerpoint, and Outlook
  • Diary management, record keeping and filing
  • Business, report and e-mail writing
  • Handling confidential documents
  • Taking notes, dictating, and proofreading
  • Arranging interviews, bookings, and travel
  • Delivering mail
  • Speed reading and speed typing
  • Creating an effective CV and cover letter
  • Receptionist, customer service skills, and telephone skills

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • This course is ideally suited to anyone hoping to gain employment in an office based role, you don’t have to have experience

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Office Administration & Reception Skills Certificate.

What career can I get?

With this qualification, there are various roles open to you, including:

  • Receptionist
  • Veterinary Receptionist
  • Medical Receptionist
  • Secretary
  • Legal Secretary
  • Office Administrator
  • Office Assistant
  • Executive Assistant
  • Personal Assistant

Course Curriculum

1. Diary Management
Diary Management 00:00:00
Diary and Time Management with Outlook 01:26:00
2. BUSINESS REPORTS AND LETTER WRITING
Business Writing Skills 02:00:00
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing 00:00:00
3. E-MAILS WRITING TIPS
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
4. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents 00:00:00
5. SUCCESSFUL MEETING MINUTES
Taking Minutes 00:23:00
6. NOTE TAKING
Note Taking 00:40:00
Exercise Files: Note Taking 00:00:00
7. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping 00:00:00
8. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview 00:12:00
9. DELIVERING POSTAL MAIL
Delivering Postal Mail 00:33:00
10. DICTATING
Dictating 01:09:00
11. TIPS FOR SPEED READING
Tips for Speed Reading 00:07:00
12. CREATING AN EFFECTIVE CV AND COVER LETTER
Business Resumes & Job Applications 01:00:00
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
Exercise Files: Creating an Effective CV 00:00:00
13. TYPING SPEED DEVELOPMENT
Effective Typing 00:00:00
14. MICROSOFT WORD
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016 00:00:00
15. Microsoft Excel
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
Worksheet Views, Multiple Worksheets and Workbooks 00:52:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016 00:00:00
16. MICROSOFT POWERPOINT
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering Speech 01:01:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016 00:00:00
17. MICROSOFT OUTLOOK
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
18. Receptionist and Customer Service Skills
The 90: 90 Principle to create a powerful first impression 00:22:00
Hot Telephone Tips 00:12:00
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
Mock Exam
Mock Exam : Office Admin and Reception Skills 00:40:00
Final Exam
Exam : Office Admin and Reception Skills 00:40:00
941 STUDENTS ENROLLED

CPD Accredited

UKRLP

ACCREDITED CERTIFICATE

Photo of Milford Sound in New Zealand

Awarded by iAP

Awarded by iAP

CPD Accredited Partner

CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today.

SYSTEM REQUIREMENT

Processor
1 gigahertz (GHz)
RAM
1 GB
Operating Systems
Windows 7
Windows 8
Browsers
Google Chrome
Safari 6 or above
Mozilla Firefox
Internet Explorer 8 or above
Compatibility
Windows, Mac, iOS, Android

cvAll students enrolled with 1TRAINING are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews MORE INFO

 

cvIf you need career support 1TRAINING is here for you. We provide excellent career support through our Career Support Service.
MORE INFO

NUS EXTRA CARD

NUS Extra Card Every student of 1training is eligible to apply for an NUS Extra card, allowing you to enjoy great saving by top brands on the high-street and online.

Course Reviews

  • Digital Marketing and Advertising Course Online

    Digital marketing course 3

    Mostly good: accessible, straightforward to understand, but giving enough detailed info to make you think you are learning. However, sometimes more detail on "how to do it" rather than "what you have to do" would have been good. Also, three enquiries about how to access support materials (as advertised) went either unanswsered or unsatisfactorily answered. I still have not received them.
  • Diploma in Office Administration and Receptionist Skills

    I would defiantly recommend this course 5

    The course that I applied for was office administration and reception course. This course by far has given me the best knowledge and understanding, I would defiantly recommend this course to those who are looking into working or building a career in a business environment.
  • Digital Marketing and Advertising Course Online

    Average 3

    Interesting set of videos to help you understand more about digital marketing for beginners. But the module books were below standard to understand, with very little detail about topics covered. The exam was also multiple choice and require very little effort for achieving an Advanced Certificate in Digital Marketing Essentials. .
iAP approved

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