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Office Admin and Reception Skills

4.8( 11 REVIEWS )

Would you like a well-paid job with room for progression?

Course Description:

Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

The course provides the the opportunity to gain recognised skills in:

  • Microsoft Word, Excel, Powerpoint, and Outlook
  • Diary management, record keeping and filing
  • Business, report and e-mail writing
  • Handling confidential documents
  • Taking notes, dictating, and proofreading
  • Arranging interviews, bookings, and travel
  • Delivering mail
  • Speed reading and speed typing
  • Creating an effective CV and cover letter
  • Receptionist, customer service skills, and telephone skills

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • This course is ideally suited to anyone hoping to gain employment in an office based role, you don’t have to have experience

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Office Administration & Reception Skills Certificate.

What career can I get?

With this qualification, there are various roles open to you, including:

  • Receptionist
  • Veterinary Receptionist
  • Medical Receptionist
  • Secretary
  • Legal Secretary
  • Office Administrator
  • Office Assistant
  • Executive Assistant
  • Personal Assistant

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Learners who successfully complete the course will be awarded a Certificate in Office Admin and Reception Skills by CPD and iAP.


Learners who successfully complete the course will be awarded a Certificate in Office Admin and Reception Skills by CPD and iAP.


Course Curriculum Total Units : 66
1. Diary Management
Diary Management
Diary and Time Management with Outlook
2. Business Reports And Letter Writing
Business Writing Skills
Introduction to Business Report Writing
Exploring Reports
How to Prepare for Writing
Exercise Files: Business Report Writing
3. E-mails Writing Tips
Introduction to Effective Email Writing
Writing Email Messages
Email Manners
4. Handling Confidential Documents
Handling Confidential Documents
5. Successful Meeting Minutes
Taking Minutes
6. Note Taking
Note Taking
Exercise Files: Note Taking
7. Data Management, Record Keeping And Filing
Data Management & Record Keeping
8. Appointment Booking And Arranging Interviews
Appointment Booking and Arrange an Interview
9. Delivering Postal Mail
Delivering Postal Mail
10. Dictating
11. Tips For Speed Reading
Tips for Speed Reading
12. Creating An Effective Cv And Cover Letter
Business Resumes & Job Applications
How to Gather Information for Your CV
Write your CV
CV Writing Tips and Layouts
Different CV Formats
Saving a CV to Different Formats and Online CV Banks
Finishing Your CV
Exercise Files: Creating an Effective CV
13. Typing Speed Development
Effective Typing
14. Microsoft Word
Introduction to Microsoft Word
First Step to MS Word
Text Editing & Formatting
Formatting Paragraph and Pages
Creating Styles, Themes, Number and Bullets
Columns & Tables
Macros and Proofing
Sharing and Reviewing Documents
Modify Word Document
Exercise Files: Microsoft Word 2016
15. Microsoft Excel
Getting Started with Microsoft Excel
Data Entering
Creating Formulas and Functions
Worksheet Views, Multiple Worksheets and Workbooks
IF, VLOOKUP, and Power Functions, Security & Sharing
Data Management, Data Analysis Tools
PivotTables & Macros
Exercise Files: Microsoft Excel 2016
16. Microsoft Powerpoint
Getting Started with Microsoft PowerPoint
Working with Presentations & Slides
Adding Pictures & Contents to Slides
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
Preparing & Delivering Speech
Reusing and Sharing Presentations
Exercise Files: Microsoft PowerPoint 2016
17. Microsoft Outlook
Getting Started with Outlook
Adding and Connecting Accounts, Reading & Organizing Mails
Creating and Sending Mail, Creating and Working with People
Working with Delegates & Calendars
Creating Tasks and Notes, Working with Outlook Data
18. Receptionist And Customer Service Skills
The 90: 90 Principle to create a powerful first impression
Hot Telephone Tips
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Mock Exam
Mock Exam : Office Admin and Reception Skills
Final Exam
Exam : Office Admin and Reception Skills
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