Would you like a well-paid job with room for progression?
Course Description:
Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.
What are the requirements?
- You must be 16 or over
- You should have a basic understanding of English and basic IT knowledge
- You will need a computer or tablet with internet connection (or access to one)
What skills will I gain?
The course provides the the opportunity to gain recognised skills in:
- Microsoft Word, Excel, Powerpoint, and Outlook
- Diary management, record keeping and filing
- Business, report and e-mail writing
- Handling confidential documents
- Taking notes, dictating, and proofreading
- Arranging interviews, bookings, and travel
- Delivering mail
- Speed reading and speed typing
- Creating an effective CV and cover letter
- Receptionist, customer service skills, and telephone skills
What is the target audience?
- Job hunters & School leavers
- College or University student & graduates
- This course is ideally suited to anyone hoping to gain employment in an office based role, you don’t have to have experience
How will I be assessed?
- At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
What Certification am I going to receive?
If you pass the exam successfully then you will be awarded a Office Administration & Reception Skills Certificate.
What career can I get?
With this qualification, there are various roles open to you, including:
- Receptionist
- Veterinary Receptionist
- Medical Receptionist
- Secretary
- Legal Secretary
- Office Administrator
- Office Assistant
- Executive Assistant
- Personal Assistant
Course Curriculum
| 1. Diary Management | |||
| Diary Management | 00:00:00 | ||
| Diary and Time Management with Outlook | 01:26:00 | ||
| 2. BUSINESS REPORTS AND LETTER WRITING | |||
| Business Writing Skills | 02:00:00 | ||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | 00:00:00 | ||
| 3. E-MAILS WRITING TIPS | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 4. HANDLING CONFIDENTIAL DOCUMENTS | |||
| Handling Confidential Documents | 00:00:00 | ||
| 5. SUCCESSFUL MEETING MINUTES | |||
| Taking Minutes | 00:23:00 | ||
| 6. NOTE TAKING | |||
| Note Taking | 00:40:00 | ||
| Exercise Files: Note Taking | 00:00:00 | ||
| 7. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
| Data Management & Record Keeping | 00:00:00 | ||
| 8. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 9. DELIVERING POSTAL MAIL | |||
| Delivering Postal Mail | 00:33:00 | ||
| 10. DICTATING | |||
| Dictating | 01:09:00 | ||
| 11. TIPS FOR SPEED READING | |||
| Tips for Speed Reading | 00:07:00 | ||
| 12. CREATING AN EFFECTIVE CV AND COVER LETTER | |||
| Business Resumes & Job Applications | 01:00:00 | ||
| How to Gather Information for Your CV | 00:32:00 | ||
| Write your CV | 00:37:00 | ||
| CV Writing Tips and Layouts | 00:33:00 | ||
| Different CV Formats | 00:47:00 | ||
| Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
| Finishing Your CV | 00:21:00 | ||
| Exercise Files: Creating an Effective CV | 00:00:00 | ||
| 13. TYPING SPEED DEVELOPMENT | |||
| Effective Typing | 00:00:00 | ||
| 14. MICROSOFT WORD | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | 00:00:00 | ||
| 15. Microsoft Excel | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| Worksheet Views, Multiple Worksheets and Workbooks | 00:52:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | 00:00:00 | ||
| 16. MICROSOFT POWERPOINT | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering Speech | 01:01:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | 00:00:00 | ||
| 17. MICROSOFT OUTLOOK | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 18. Receptionist and Customer Service Skills | |||
| The 90: 90 Principle to create a powerful first impression | 00:22:00 | ||
| Hot Telephone Tips | 00:12:00 | ||
| Get the facts- ask the right questions | 00:21:00 | ||
| Discuss Solutions- learning to listen | 00:10:00 | ||
| Dealing with difficult customers | 00:20:00 | ||
| Mock Exam | |||
| Mock Exam : Office Admin and Reception Skills | 00:40:00 | ||
| Final Exam | |||
| Exam : Office Admin and Reception Skills | 00:40:00 | ||
Related Courses
Professionalism in the Office Training Course
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Legal Concepts Introduction Course Online
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ACCREDITED CERTIFICATE
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CPD Membership No: 10582
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All students enrolled with 1TRAINING are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews MORE INFO
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