Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.
The course provides the the opportunity to gain recognised skills in:
If you pass the exam successfully then you will be awarded a Office Administration & Reception Skills Certificate.
With this qualification, there are various roles open to you, including:
Learners who successfully complete the course will be awarded a Certificate in Office Admin and Reception Skills by CPD and iAP.
Learners who successfully complete the course will be awarded a Certificate in Office Admin and Reception Skills by CPD and iAP.
1. Diary Management | |||
Diary Management | |||
Diary and Time Management with Outlook | |||
2. BUSINESS REPORTS AND LETTER WRITING | |||
Business Writing Skills | |||
Introduction to Business Report Writing | |||
Exploring Reports | |||
How to Prepare for Writing | |||
Exercise Files: Business Report Writing | |||
3. E-MAILS WRITING TIPS | |||
Introduction to Effective Email Writing | |||
Writing Email Messages | |||
Email Manners | |||
4. HANDLING CONFIDENTIAL DOCUMENTS | |||
Handling Confidential Documents | |||
5. SUCCESSFUL MEETING MINUTES | |||
Taking Minutes | |||
6. NOTE TAKING | |||
Note Taking | |||
Exercise Files: Note Taking | |||
7. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
Data Management & Record Keeping | |||
8. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
Appointment Booking and Arrange an Interview | |||
9. DELIVERING POSTAL MAIL | |||
Delivering Postal Mail | |||
10. DICTATING | |||
Dictating | |||
11. TIPS FOR SPEED READING | |||
Tips for Speed Reading | |||
12. CREATING AN EFFECTIVE CV AND COVER LETTER | |||
Business Resumes & Job Applications | |||
How to Gather Information for Your CV | |||
Write your CV | |||
CV Writing Tips and Layouts | |||
Different CV Formats | |||
Saving a CV to Different Formats and Online CV Banks | |||
Finishing Your CV | |||
Exercise Files: Creating an Effective CV | |||
13. TYPING SPEED DEVELOPMENT | |||
Effective Typing | |||
14. MICROSOFT WORD | |||
Introduction to Microsoft Word | |||
First Step to MS Word | |||
Text Editing & Formatting | |||
Formatting Paragraph and Pages | |||
Creating Styles, Themes, Number and Bullets | |||
Columns & Tables | |||
Macros and Proofing | |||
Sharing and Reviewing Documents | |||
Modify Word Document | |||
Exercise Files: Microsoft Word 2016 | |||
15. Microsoft Excel | |||
Getting Started with Microsoft Excel | |||
Data Entering | |||
Creating Formulas and Functions | |||
Formatting | |||
Worksheet Views, Multiple Worksheets and Workbooks | |||
IF, VLOOKUP, and Power Functions, Security & Sharing | |||
Data Management, Data Analysis Tools | |||
PivotTables & Macros | |||
Exercise Files: Microsoft Excel 2016 | |||
16. MICROSOFT POWERPOINT | |||
Getting Started with Microsoft PowerPoint | |||
Working with Presentations & Slides | |||
Adding Pictures & Contents to Slides | |||
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | |||
Preparing & Delivering Speech | |||
Reusing and Sharing Presentations | |||
Exercise Files: Microsoft PowerPoint 2016 | |||
17. MICROSOFT OUTLOOK | |||
Getting Started with Outlook | |||
Adding and Connecting Accounts, Reading & Organizing Mails | |||
Creating and Sending Mail, Creating and Working with People | |||
Working with Delegates & Calendars | |||
Creating Tasks and Notes, Working with Outlook Data | |||
18. Receptionist and Customer Service Skills | |||
The 90: 90 Principle to create a powerful first impression | |||
Hot Telephone Tips | |||
Get the facts- ask the right questions | |||
Discuss Solutions- learning to listen | |||
Dealing with difficult customers | |||
Mock Exam | |||
Mock Exam : Office Admin and Reception Skills | |||
Final Exam | |||
Exam : Office Admin and Reception Skills |
Excellent Course
As someone who aspired to work in administration and get a foot in the door, I found an excellent course at 1training. The Office Administration Reception training equipped me with the fundamentals of reception and administration and now I’m confident to work in an administrative or reception role. I recommend this course to others in a similar position.
I definitely recommend this course who have a busy schedule
I definitely recommend this course to those who prefer learning independently online, also to those who have a busy schedule. Thank you very much for the support
ONLINE: OFFICE ADMINISTRATION & RECEPTION TRAINING
Fabulous course!
easy to understand, examples and exercise were well designed
Every topic of the course is discussed in depth by using videos and relevant study materials. The structure of course is giving a good platform for me to study this course with less effort and easy to understand, examples and exercise were well designed.
This course has been better than I expected
When I started my research and came across this website, it caught my eye, but I was very confused with which course to take, either the Diploma in Office Administration and Reception or the Office Administration and Reception. When I spoke to one of the advisor’s they happily helped me and advised me on what to do. I then purchased the Office Administration and Reception course. As currently I am almost done with my course. Over all I have been very happy with the mentor support and the layout of the course. This course has been better than I expected.
Thank for the support.
Choosing this course has helped me gain confidence as I wish to become a receptionist. Thank for the support.
I am very proud of
I received my certificate very quickly which I am very proud of. I am currently working as a receptionist, looking forward to doing a Diploma in the same sector with 1Training as they have been fabulous
happy with the method of assessment,
I was really happy with the method of assessment, the way it was organised and designed. Very straightforward, thank you 1Training
Great
I chose to do the Office Administration and Reception course (on-line). I can say that this has been perfect for me as I did not know anything about this course, the modules were very understandable and well organised which helped me with my understanding. I am almost finished with my course and I am looking to do the Diploma in Office Administration and reception so I can master this sector. Thank you very much for the support.
those who live in a busy environment
Considering this is an on-line course, it’s perfect to those who live in a busy environment and don’t have enough time to travel which is the main reason why I chose this course
those who prefer learning independently
I definitely recommend this course to those who prefer learning independently, also to those who have a busy life.