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Hotel Receptionist and Opera PMS Hotel Booking Software

5( 1 REVIEWS )
1336 STUDENTS
ACCREDITED BY

Course Description:

This Hotel Receptionist & Opera PMS Hotel Software Training course will teach you the basic office skills necessary to excel as a Hotel Receptionist. Build knowledge at your own pace and study various subjects, such as Microsoft Office, Telephone etiquette, the reservation process, and database management.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection and Microsoft Office installed on to it (or access to one)

What skills will I gain?

  • Produce standard documents and learn how to handle difficult customers
  • Gain practical knowledge of communication over the telephone
  • Become a master of Microsoft Office and Social Media handling
  • Understand accurate data management and record keeping
  • Learn how to efficiently arrange travel and accommodation
  • Learn best practice for management and customer service

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Hotel Receptionist & Opera PMS Hotel Software Training Certificate.

What careers can I get with this qualification?

With this diploma, you are able to fulfil various roles, such as:

  • Switchboard Operator
  • Front Desk Operator
  • Front Desk Supervisor
  • Front Desk Manager
  • Hotel Receptionist

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum Total Units : 40
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Additional Course Materials for Hotel Receptionist
Module 01
Professional Receptionist Training Course Objectives
The 90: 90 Principle to create a powerful first impression
Hot Telephone Tips
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Module 02
Practice good telephone skills
Managing database and company files
Booking or Reservation procedure
Deal effectively with security and safety issues
Successful Meetings & Minutes
Meeting Arrangements
Arranging Business Travel and Accommodation
Email Tutorial
How to use Social Media to promote your company
Minute Taking
Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks
Module 03
Opera Log In and Log Out, Main Screen
Profile Creation and Amendments
Profile Notes
Finding Reservations – 2 ways
Rate Query Screen
Creating Reservation
Preferences and Features Requests
Amending Reservation
Cancelling Reservation
Check In (2 Ways)
Check out
Cashiering Posting Charges
Cashiering Splitting and Transferring Charges
Cashiering Routing
Alerts
Traces
Room Status, Out of Order and Out of Service
Opera Reports
Mock Exam
Mock Exam: Hotel Receptionist & Opera PMS Hotel Booking Software
Final Exam
Final Exam : Hotel Receptionist and Opera PMS Hotel Booking Software-
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