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Reception and Switchboard Training Diploma

4.6( 11 REVIEWS )

Course Description:

This Diploma in Reception and Switchboard Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist.  As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

  • Learn to produce standard documents
  • Gain knowledge of receptionist and telephone handling skills
  • Learn key Microsoft Office programs and social media handling
  • Become a master of data management and record keeping
  • Gain extensive knowledge of planning travel and accommodation
  • Gain excellent management and customer handling skills
  • Learn to provide customer service to the highest standard

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • Personal assistant & Receptionist
  • Assistant for company director
  • New or Temporary staff
  • Switchboard operator & Front desk operator
  • Office clerk & Administration Assistant
  • Travel managers & tour assistants
  • Front desk supervisor or manager

How will I be assessed?

  • You will have one Quiz and one Assignment. Pass Mark is 65%.
  • You only need to pay £29 for assessment when you submit your assignment.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Reception and Switchboard Training Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.

What career can I get?

You could become any of the following:

  • Receptionist
  • Telephone Interviewer
  • switchboard Operator
Course Curriculum Total Units : 33
Getting Started
Getting Started with Course
Student Registration Form
Additional Materials
Course Materials Receptionist Training
Module: 01
Professional Receptionist Training Course Objectives
The 90: 90 Principle to create a powerful first impression
Hot Telephone Tips
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Module: 02
Practice good telephone skills
Managing database and company files
Booking or Reservation procedure
Deal effectively with security and safety issues
Meeting Arrangements
Successful Meetings & Minutes
Organising a Meeting
Arranging Business Travel and Accommodation
Module: 03
Email Tutorial
How to use Social Media to promote your company
How to write a formal letter
How to write Business Memo
Business Writing and Memos
Minute Taking
Taking Minutes
Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks
Microsoft Outlook
Exam: Diploma in Professional Receptionist
Assignment Brief- Reception and Switchboard Training Diploma
Assignment Making Criteria
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