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Course Description:

This Diploma in Reception and Switchboard Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist.  As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

  • Learn to produce standard documents
  • Gain knowledge of receptionist and telephone handling skills
  • Learn key Microsoft Office programs and social media handling
  • Become a master of data management and record keeping
  • Gain extensive knowledge of planning travel and accommodation
  • Gain excellent management and customer handling skills
  • Learn to provide customer service to the highest standard

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • Personal assistant & Receptionist
  • Assistant for company director
  • New or Temporary staff
  • Switchboard operator & Front desk operator
  • Office clerk & Administration Assistant
  • Travel managers & tour assistants
  • Front desk supervisor or manager

How will I be assessed?

  • You will have one Quiz and one Assignment. Pass Mark is 65%.
  • You only need to pay £29 for assessment when you submit your assignment.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Reception and Switchboard Training Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.

What career can I get?

You could become any of the following:

  • Receptionist
  • Telephone Interviewer
  • switchboard Operator

Course Curriculum

Getting Started
Getting Started with Course 00:00:00
Student Registration Form 00:00:00
Additional Materials
Course Materials Receptionist Training 00:00:00
Module: 01
Professional Receptionist Training Course Objectives 00:04:00
The 90: 90 Principle to create a powerful first impression 00:22:00
Hot Telephone Tips 00:12:00
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
Module: 02
Practice good telephone skills 00:00:00
Managing database and company files 00:00:00
Booking or Reservation procedure 00:00:00
Deal effectively with security and safety issues 00:00:00
Meeting Arrangements 00:00:00
Successful Meetings & Minutes 00:00:00
Organising a Meeting 00:00:00
Arranging Business Travel and Accommodation 00:00:00
Module: 03
Email Tutorial 00:00:00
How to use Social Media to promote your company 00:00:00
How to write a formal letter 00:00:00
How to write Business Memo 00:00:00
Business Writing and Memos 00:00:00
Minute Taking 00:00:00
Taking Minutes 00:23:00
Microsoft Excel Tutorial 00:00:00
MS PowerPoint Tips 00:00:00
MS Word Tips & Tricks 00:00:00
Microsoft Outlook 00:00:00
Exam: Diploma in Professional Receptionist 00:15:00
Assignment Brief- Reception and Switchboard Training Diploma 00:00:00
Assignment Making Criteria 00:00:00
Submit your assignment 00:00:00
Resubmit 00:00:00

Course Reviews


11 ratings
  • 5 stars9
  • 4 stars1
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. has given me a lot of knowledge


    Choosing this course has given me a lot of knowledge. My experience and confidence has increased, I was able to finish the course very quickly as I chose to do the online course, I didn’t have to worry about the time as I could do it anytime and anywhere, as this was very convenient for me

  2. getting into a job as being a receptionist


    Taking the Diploma in reception course has opened many doors for me, there are so many companies who are looking for the best receptionist and I believe that I have mastered in becoming one. I have very high hopes for getting into a job as being a receptionist

  3. I really appreciate


    Thank you very much for taking me in for this course, I really appreciate the mentors help and support.

  4. great bonus for me!


    I just got through to my interview being a receptionist at an office, my manager is very proud of the way I am organising everything at the reception

  5. I had all the support which was given by the mentors,


    At first I was very scared to take this course, after taking this course I had all the support which was given by the mentors, everything became clear and I was able to finish my course and received my certificate

  6. I definitely recommend this course


    I definitely recommend this course to those who prefer for distance learning, people who have a busy schedule and for people who would like to develop best practice receptionist skills.

  7. helped me a lot


    1Training have helped me with this training a lot

  8. helped me


    This course has helped me develop my skills

  9. Diploma in Professional Receptionist - Online


    Definitely recommend this!

  10. This company was great


    This company was great. I really like the company’s logo, the way it was presented on the website! It looked very appealing. It took a little while to get me started but when I entered I really enjoyed it the benefits they had given me were amazing.


CPD Accredited



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Awarded by iAP

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CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today.


1 gigahertz (GHz)
1 GB
Operating Systems
Windows 7
Windows 8
Google Chrome
Safari 6 or above
Mozilla Firefox
Internet Explorer 8 or above
Windows, Mac, iOS, Android

cvAll students enrolled with 1TRAINING are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews MORE INFO


cvIf you need career support 1TRAINING is here for you. We provide excellent career support through our Career Support Service.


NUS Extra Card Every student of 1training is eligible to apply for an NUS Extra card, allowing you to enjoy great saving by top brands on the high-street and online.

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