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Reception and Switchboard Training Diploma

4.6( 11 REVIEWS )
610 STUDENTS
ACCREDITED BY

Course Description:

This Diploma in Reception and Switchboard Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist.  As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

  • Learn to produce standard documents
  • Gain knowledge of receptionist and telephone handling skills
  • Learn key Microsoft Office programs and social media handling
  • Become a master of data management and record keeping
  • Gain extensive knowledge of planning travel and accommodation
  • Gain excellent management and customer handling skills
  • Learn to provide customer service to the highest standard

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • Personal assistant & Receptionist
  • Assistant for company director
  • New or Temporary staff
  • Switchboard operator & Front desk operator
  • Office clerk & Administration Assistant
  • Travel managers & tour assistants
  • Front desk supervisor or manager

How will I be assessed?

  • You will have one Quiz and one Assignment. Pass Mark is 65%.
  • You only need to pay £29 for assessment when you submit your assignment.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Reception and Switchboard Training Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.

What career can I get?

You could become any of the following:

  • Receptionist
  • Telephone Interviewer
  • switchboard Operator

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum Total Units : 33
Getting Started
Getting Started with Course
Student Registration Form
Additional Materials
Course Materials Receptionist Training
Module: 01
Professional Receptionist Training Course Objectives
The 90: 90 Principle to create a powerful first impression
Hot Telephone Tips
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Module: 02
Practice good telephone skills
Managing database and company files
Booking or Reservation procedure
Deal effectively with security and safety issues
Meeting Arrangements
Successful Meetings & Minutes
Organising a Meeting
Arranging Business Travel and Accommodation
Module: 03
Email Tutorial
How to use Social Media to promote your company
How to write a formal letter
How to write Business Memo
Business Writing and Memos
Minute Taking
Taking Minutes
Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks
Microsoft Outlook
Exam
Exam: Diploma in Professional Receptionist
Assignment
Assignment Brief- Reception and Switchboard Training Diploma
Assignment Making Criteria
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