• No products in the basket.

Diploma in Office Administration and Receptionist Skills

4.2( 11 REVIEWS )

Course Description:

The Diploma in Office Admin & Reception Skills provides students the hands-on training in various key administrative areas of a business or a working environment. You will be trained in word processing, spread sheets, PowerPoint and other relevant software, as well as bookkeeping concepts, computerized accounting and administrative skills.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

What are the requirements?

You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.

What skills will I gain?

  • By enrolling to this course, you’ll learn how to conduct administrative procedures.
  • In this course, you’ll learn how to produce standard documents.
  • This course will teach you about report and letter writing.
  • On completion of this course, you’ll learn master key Microsoft Office programs.
  • Having this course, you will become masters of data management and record keeping.
  • Logging in to this course, you’ll develop your typing speed.
  • This course gives you the knowledge in CV and cover letters writing.
  • In this course, you’ll gain the best management, receptionist and customer service skills.
  • At the end of this course, you can be the motivator of your employees.

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • Personal assistant & Receptionist
  • Assistant for company director
  • New or Temporary staff
  • Office Administrators & Office managers
  • Office clerk, Marketing assistant & Administration Assistant
  • Secretary or Executive
  • Web content writers & Bloggers
  • Technical, business & Report writers

How will I be assessed?

  • At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Diploma in Office Admin & Reception Skills.

Those who successfully pass this course will be awarded a Office Admin & Reception Skills Diploma.

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Learners who successfully complete the course will be awarded a Diploma in Office Administration and Receptionist Skills by CPD and iAP.


Learners who successfully complete the course will be awarded a Diploma in Office Administration and Receptionist Skills by CPD and iAP.


Course Curriculum Total Units : 96
1. Developing Customer Service Skills
Professional Receptionist Training Course Objectives
The 90: 90 Principle to create a powerful first impression
Hot Telephone Tips
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
2. Business Reports And Letter Writing
Business Writing Skills
Introduction to Business Report Writing
Exploring Reports
How to Prepare for Writing
Exercise Files: Business Report Writing
3. E-mails Writing Tips
Introduction to Effective Email Writing
Writing Email Messages
Email Manners
4. Typing Speed Development
Effective Typing
5. Tips For Speed Reading
Tips for Speed Reading
6. Microsoft Word
Introduction to Microsoft Word
First Step to MS Word
Text Editing & Formatting
Formatting Paragraph and Pages
Creating Styles, Themes, Number and Bullets
Columns & Tables
Macros and Proofing
Sharing and Reviewing Documents
Modify Word Document
Exercise Files: Microsoft Word 2016
7. Microsoft Excel
Getting Started with Microsoft Excel
Data Entering
Creating Formulas and Functions
Worksheet Views, Multiple Worksheets and Workbooks
IF, VLOOKUP, and Power Functions, Security & Sharing
Data Management, Data Analysis Tools
PivotTables & Macros
Exercise Files: Microsoft Excel 2016
8. Microsoft Powerpoint
Getting Started with Microsoft PowerPoint
Working with Presentations & Slides
Adding Pictures & Contents to Slides
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
Preparing & Delivering Speech
Reusing and Sharing Presentations
Exercise Files: Microsoft PowerPoint 2016
9. Microsoft Outlook
Getting Started with Outlook
Adding and Connecting Accounts, Reading & Organizing Mails
Creating and Sending Mail, Creating and Working with People
Working with Delegates & Calendars
Creating Tasks and Notes, Working with Outlook Data
10. Microsoft Access
Introduction to MS Access
Creating Tables & Setting up Properties
Creating Forms & Reports
Working with Macros, Integrating Access with Office Suite
Database Management
Exercise Files- Microsoft Access 2016
11. Diary Management
Diary Management
Diary and Time Management with Outlook
12. Handling Confidential Documents
Handling Confidential Documents
13. Job Functions And Description Of Office Admin/ Manager
Job functions and Description of Office Administrator and Manager
14. Successful Meeting Minutes
Taking Minutes
15. Note Taking
Note Taking
Exercise Files: Note Taking
16. Document Proofreading
Document Proofreading
17. Appointment Booking And Arranging Interviews
Appointment Booking and Arrange an Interview
18. Delivering Postal Mail
Delivering Postal Mail
19. Dictating
20. Organising A Meeting
Organising a Meeting
Exercise Files: Organising Meeting
21. Data Management, Record Keeping And Filing
Data Management & Record Keeping
22. Event Planning
Event Planning Essentials
23. Arrange Business Travel & Accommodation
Arranging Business Travel and Accommodation
24. Bookkeeping
Introduction to Accounting
Financial & Managerial Accounting
25. Quickbooks For Payroll Management
Introduction to QuickBooks
Setting up the Employee Payroll
Running the Payroll
Exercise Files: QuickBooks for Payroll Management
26. Invoicing/petty Cash
Invoicing and Petty cash
27. Supervising And Monitoring The Office Works
Supervising and monitoring the office works
28. Time Management
Introduction to Time Management
Fundamentals of Productivity
How to Use Your Calendar Effectively
Setting up Priorities and Schedule
Timer Budgeting
Exercise Files: Time Management
29. Motivating Employees
Motivating Employees
30. Creating An Effective Cv And Cover Letter
Business Resumes & Job Applications
How to Gather Information for Your CV
Write your CV
CV Writing Tips and Layouts
Different CV Formats
Saving a CV to Different Formats and Online CV Banks
Finishing Your CV
Exercise Files: Creating an Effective CV
Mock Exam
Mock Exam : Office Admin & Reception
Final Exam
Exam : Diploma in Office Admin & Reception
Month End Offer – Up to 95% OFF !!
Use code SAVE95 | SAVE90 or SAVE80 at checkout