Diploma in Office Administration and Receptionist Skills

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Course Description:

The Diploma in Office Admin & Reception Skills provides students the hands-on training in various key administrative areas of a business or a working environment. You will be trained in word processing, spread sheets, PowerPoint and other relevant software, as well as bookkeeping concepts, computerized accounting and administrative skills.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

What are the requirements?

You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.

What skills will I gain?

By enrolling to this course, you’ll learn how to conduct administrative procedures.
In this course, you’ll learn how to produce standard documents.
This course will teach you about report and letter writing.
On completion of this course, you’ll learn master key Microsoft Office programs.
Having this course, you will become masters of data management and record keeping.
Logging in to this course, you’ll develop your typing speed.
This course gives you the knowledge in CV and cover letters writing.
In this course, you’ll gain the best management, receptionist and customer service skills.
At the end of this course, you can be the motivator of your employees.

What is the target audience?

Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Assistant for company director
New or Temporary staff
Office Administrators & Office managers
Office clerk, Marketing assistant & Administration Assistant
Secretary or Executive
Web content writers & Bloggers
Technical, business & Report writers

How will I be assessed?

At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Diploma in Office Admin & Reception Skills.

Those who successfully pass this course will be awarded a Office Admin & Reception Skills Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum Total Units : 96

1. Developing Customer Service Skills
	Professional Receptionist Training Course Objectives
	The 90: 90 Principle to create a powerful first impression
	Hot Telephone Tips
	Get the facts- ask the right questions
	Discuss Solutions- learning to listen
	Dealing with difficult customers
2. Business Reports And Letter Writing
	Business Writing Skills
	Introduction to Business Report Writing
	Exploring Reports
	How to Prepare for Writing
	Exercise Files: Business Report Writing
3. E-mails Writing Tips
	Introduction to Effective Email Writing
	Writing Email Messages
	Email Manners
4. Typing Speed Development
	Effective Typing
5. Tips For Speed Reading
	Tips for Speed Reading
6. Microsoft Word
	Introduction to Microsoft Word
	First Step to MS Word
	Text Editing & Formatting
	Formatting Paragraph and Pages
	Creating Styles, Themes, Number and Bullets
	Columns & Tables
	Macros and Proofing
	Sharing and Reviewing Documents
	Modify Word Document
	Exercise Files: Microsoft Word 2016
7. Microsoft Excel
	Getting Started with Microsoft Excel
	Data Entering
	Creating Formulas and Functions
	Formatting
	Worksheet Views, Multiple Worksheets and Workbooks
	IF, VLOOKUP, and Power Functions, Security & Sharing
	Data Management, Data Analysis Tools
	PivotTables & Macros
	Exercise Files: Microsoft Excel 2016
8. Microsoft Powerpoint
	Getting Started with Microsoft PowerPoint
	Working with Presentations & Slides
	Adding Pictures & Contents to Slides
	Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
	Preparing & Delivering Speech
	Reusing and Sharing Presentations
	Exercise Files: Microsoft PowerPoint 2016
9. Microsoft Outlook
	Getting Started with Outlook
	Adding and Connecting Accounts, Reading & Organizing Mails
	Creating and Sending Mail, Creating and Working with People
	Working with Delegates & Calendars
	Creating Tasks and Notes, Working with Outlook Data
10. Microsoft Access
	Introduction to MS Access
	Creating Tables & Setting up Properties
	Queries
	Creating Forms & Reports
	Working with Macros, Integrating Access with Office Suite
	Database Management
	Exercise Files- Microsoft Access 2016
11. Diary Management
	Diary Management
	Diary and Time Management with Outlook
12. Handling Confidential Documents
	Handling Confidential Documents
13. Job Functions And Description Of Office Admin/ Manager
	Job functions and Description of Office Administrator and Manager
14. Successful Meeting Minutes
	Taking Minutes
15. Note Taking
	Note Taking
	Exercise Files: Note Taking
16. Document Proofreading
	Document Proofreading
17. Appointment Booking And Arranging Interviews
	Appointment Booking and Arrange an Interview
18. Delivering Postal Mail
	Delivering Postal Mail
19. Dictating
	Dictating
20. Organising A Meeting
	Organising a Meeting
	Exercise Files: Organising Meeting
21. Data Management, Record Keeping And Filing
	Data Management & Record Keeping
22. Event Planning
	Event Planning Essentials
23. Arrange Business Travel & Accommodation
	Arranging Business Travel and Accommodation
24. Bookkeeping
	Introduction to Accounting
	Financial & Managerial Accounting
	Taxes
25. Quickbooks For Payroll Management
	Introduction to QuickBooks
	Setting up the Employee Payroll
	Running the Payroll
	Exercise Files: QuickBooks for Payroll Management
26. Invoicing/petty Cash
	Invoicing and Petty cash
27. Supervising And Monitoring The Office Works
	Supervising and monitoring the office works
28. Time Management
	Introduction to Time Management
	Fundamentals of Productivity
	How to Use Your Calendar Effectively
	Setting up Priorities and Schedule
	Timer Budgeting
	Exercise Files: Time Management
29. Motivating Employees
	Motivating Employees
30. Creating An Effective Cv And Cover Letter
	Business Resumes & Job Applications
	How to Gather Information for Your CV
	Write your CV
	CV Writing Tips and Layouts
	Different CV Formats
	Saving a CV to Different Formats and Online CV Banks
	Finishing Your CV
	Exercise Files: Creating an Effective CV
Mock Exam
	Mock Exam : Office Admin & Reception
Final Exam
	Exam : Diploma in Office Admin & Reception