Diploma in Office Administration and Receptionist Skills
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Course Description:
The Diploma in Office Admin & Reception Skills provides students the hands-on training in various key administrative areas of a business or a working environment. You will be trained in word processing, spread sheets, PowerPoint and other relevant software, as well as bookkeeping concepts, computerized accounting and administrative skills.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.
What are the requirements?
You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.
What skills will I gain?
- By enrolling to this course, you’ll learn how to conduct administrative procedures.
- In this course, you’ll learn how to produce standard documents.
- This course will teach you about report and letter writing.
- On completion of this course, you’ll learn master key Microsoft Office programs.
- Having this course, you will become masters of data management and record keeping.
- Logging in to this course, you’ll develop your typing speed.
- This course gives you the knowledge in CV and cover letters writing.
- In this course, you’ll gain the best management, receptionist and customer service skills.
- At the end of this course, you can be the motivator of your employees.
What is the target audience?
- Job hunters & School leavers
- College or University student & graduates
- Personal assistant & Receptionist
- Assistant for company director
- New or Temporary staff
- Office Administrators & Office managers
- Office clerk, Marketing assistant & Administration Assistant
- Secretary or Executive
- Web content writers & Bloggers
- Technical, business & Report writers
How will I be assessed?
- At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
What Certification am I going to receive?
If you pass the exam successfully then you will be awarded a Diploma in Office Admin & Reception Skills.
Those who successfully pass this course will be awarded a Office Admin & Reception Skills Diploma.
Key Features
Gain an accredited UK qualification
Access to excellent quality study materials
Learners will be eligible for TOTUM Discount Card
Personalized learning experience
One year’s access to the course
Support by phone, live chat, and email
Learners who successfully complete the course will be awarded a Diploma in Office Administration and Receptionist Skills by CPD and iAP.
Learners who successfully complete the course will be awarded a Diploma in Office Administration and Receptionist Skills by CPD and iAP.
Course Curriculum Total Units : 96
| 1. Developing Customer Service Skills | |||
| Professional Receptionist Training Course Objectives | |||
| The 90: 90 Principle to create a powerful first impression | |||
| Hot Telephone Tips | |||
| Get the facts- ask the right questions | |||
| Discuss Solutions- learning to listen | |||
| Dealing with difficult customers | |||
| 2. BUSINESS REPORTS AND LETTER WRITING | |||
| Business Writing Skills | |||
| Introduction to Business Report Writing | |||
| Exploring Reports | |||
| How to Prepare for Writing | |||
| Exercise Files: Business Report Writing | |||
| 3. E-MAILS WRITING TIPS | |||
| Introduction to Effective Email Writing | |||
| Writing Email Messages | |||
| Email Manners | |||
| 4. TYPING SPEED DEVELOPMENT | |||
| Effective Typing | |||
| 5. TIPS FOR SPEED READING | |||
| Tips for Speed Reading | |||
| 6. MICROSOFT WORD | |||
| Introduction to Microsoft Word | |||
| First Step to MS Word | |||
| Text Editing & Formatting | |||
| Formatting Paragraph and Pages | |||
| Creating Styles, Themes, Number and Bullets | |||
| Columns & Tables | |||
| Macros and Proofing | |||
| Sharing and Reviewing Documents | |||
| Modify Word Document | |||
| Exercise Files: Microsoft Word 2016 | |||
| 7. MICROSOFT EXCEL | |||
| Getting Started with Microsoft Excel | |||
| Data Entering | |||
| Creating Formulas and Functions | |||
| Formatting | |||
| Worksheet Views, Multiple Worksheets and Workbooks | |||
| IF, VLOOKUP, and Power Functions, Security & Sharing | |||
| Data Management, Data Analysis Tools | |||
| PivotTables & Macros | |||
| Exercise Files: Microsoft Excel 2016 | |||
| 8. MICROSOFT POWERPOINT | |||
| Getting Started with Microsoft PowerPoint | |||
| Working with Presentations & Slides | |||
| Adding Pictures & Contents to Slides | |||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | |||
| Preparing & Delivering Speech | |||
| Reusing and Sharing Presentations | |||
| Exercise Files: Microsoft PowerPoint 2016 | |||
| 9. MICROSOFT OUTLOOK | |||
| Getting Started with Outlook | |||
| Adding and Connecting Accounts, Reading & Organizing Mails | |||
| Creating and Sending Mail, Creating and Working with People | |||
| Working with Delegates & Calendars | |||
| Creating Tasks and Notes, Working with Outlook Data | |||
| 10. MICROSOFT ACCESS | |||
| Introduction to MS Access | |||
| Creating Tables & Setting up Properties | |||
| Queries | |||
| Creating Forms & Reports | |||
| Working with Macros, Integrating Access with Office Suite | |||
| Database Management | |||
| Exercise Files- Microsoft Access 2016 | |||
| 11. DIARY MANAGEMENT | |||
| Diary Management | |||
| Diary and Time Management with Outlook | |||
| 12. HANDLING CONFIDENTIAL DOCUMENTS | |||
| Handling Confidential Documents | |||
| 13. Job functions and Description of Office Admin/ Manager | |||
| Job functions and Description of Office Administrator and Manager | |||
| 14. SUCCESSFUL MEETING MINUTES | |||
| Taking Minutes | |||
| 15. NOTE TAKING | |||
| Note Taking | |||
| Exercise Files: Note Taking | |||
| 16. DOCUMENT PROOFREADING | |||
| Document Proofreading | |||
| 17. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
| Appointment Booking and Arrange an Interview | |||
| 18. DELIVERING POSTAL MAIL | |||
| Delivering Postal Mail | |||
| 19. DICTATING | |||
| Dictating | |||
| 20. ORGANISING A MEETING | |||
| Organising a Meeting | |||
| Exercise Files: Organising Meeting | |||
| 21. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
| Data Management & Record Keeping | |||
| 22. EVENT PLANNING | |||
| Event Planning Essentials | |||
| 23. ARRANGE BUSINESS TRAVEL & ACCOMMODATION | |||
| Arranging Business Travel and Accommodation | |||
| 24. BOOKKEEPING | |||
| Introduction to Accounting | |||
| Financial & Managerial Accounting | |||
| Taxes | |||
| 25. QUICKBOOKS FOR PAYROLL MANAGEMENT | |||
| Introduction to QuickBooks | |||
| Setting up the Employee Payroll | |||
| Running the Payroll | |||
| Exercise Files: QuickBooks for Payroll Management | |||
| 26. INVOICING/PETTY CASH | |||
| Invoicing and Petty cash | |||
| 27. SUPERVISING AND MONITORING THE OFFICE WORKS | |||
| Supervising and monitoring the office works | |||
| 28. TIME MANAGEMENT | |||
| Introduction to Time Management | |||
| Fundamentals of Productivity | |||
| How to Use Your Calendar Effectively | |||
| Setting up Priorities and Schedule | |||
| Timer Budgeting | |||
| Exercise Files: Time Management | |||
| 29. MOTIVATING EMPLOYEES | |||
| Motivating Employees | |||
| 30. CREATING AN EFFECTIVE CV AND COVER LETTER | |||
| Business Resumes & Job Applications | |||
| How to Gather Information for Your CV | |||
| Write your CV | |||
| CV Writing Tips and Layouts | |||
| Different CV Formats | |||
| Saving a CV to Different Formats and Online CV Banks | |||
| Finishing Your CV | |||
| Exercise Files: Creating an Effective CV | |||
| Mock Exam | |||
| Mock Exam : Office Admin & Reception | |||
| Final Exam | |||
| Exam : Diploma in Office Admin & Reception | |||
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