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Communication and Management - Level 3

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Communication and Management Level 3


Communicating effectively in your profession is essential no matter which field you are working in. When it comes to a field such as Human Resources, this importance increases even more. Part of improving communication also depends upon understanding the barriers that may negatively impact communication and remedying them.

Whether you are in the field of HR and taking an interview or simply addressing grievances with an employee, or whether you are an employee presenting at a meeting, or whether you are an entrepreneur addressing your staff or your business partners to potential investors the importance of effective communication and management is important to ensure that the end results are what they should actually be.

Our Diploma in Communication and Management – Level 3 program also focus on the human resource management aspect such as recruitment, grievance and disciplinary management. If you are somebody already employed in an administrative, managerial or human resource capacity or if you are thinking about joining one of these fields, this program will suit your requirements well.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Communicate effectively with employers, employees or co-workers
  • Build strong professional relationships
  • Build your confidence to manage any business setting
  • Understand and successfully manage difficult situations
  • Learn how to self-motivate and remain positive
  • Understanding communication barriers and working around them
  • Manage appraisals, supervisions and staff records
  • Handle disciplinary and grievance matters effectively
  • Master the recruitment cycle in your workplace
  • Carry out effective and engaging inductions that set the precedent for the rest of that employee’s tenure

Course Titles

  • Module 01- Communicating Effectively
  • Module 02- Different Ways of Communication and Barriers
  • Module 03- Reducing barriers to communication
  • Module 04- Appraisals, supervisions and staff records
  • Module 05- Disciplinary and grievance
  • Module 06- Recruitment
  • Module 07- Inductions
  • Module 08- Unit Summary

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

Communication and management applies to almost every profession that you can think of. Even if you are an entrepreneur this is something that can really make a difference in your professional relationships. The course therefore, can be applicable for a diverse range of professions. However you could make great use of this if you work or hope to work in the fields of marketing and sales, human resources, administration and customer relationships.

Entry Requirements

  • You must be 16 years of age or more
  • You should have a basic understanding of numeracy, English language and ICT

Method of Assessment

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.


Those who successfully complete the exam will be awarded the Diploma in Communication and Management – Level 3 professional qualification.

Awarding Body

The certificate will be awarded by CPD and iAP. This internationally recognised qualification will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete this program you will be qualified to work in the following positions. The qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below.

  • HR Assistant – £20,187 per annum
  • HR Manager – £35,390 per annum
  • Help Desk Supervisor – £25,963 per annum
  • Frontline Communications -£29,000 per annum
  • Administrative Assistant -£16,745 per annum
  • Sales Representatives -£21,751 per annum
  • Customer Service Assistant  -£14,147 per annum
  • IT Manager -£38,779 per annum
  • Team Leader – £24,139 per annum

Other Benefits

  • Written and designed by the industry’s finest experts with over 15 years of experience
  • Repeat and revise all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime 
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Practice exams to ensure you are 100% ready
  • Eligible for a TOTUM discount card

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Upon the successful completion of the course, you will be awarded the “Diploma in Communication and Management – Level 3”.


Upon the successful completion of the course, you will be awarded the “Diploma in Communication and Management – Level 3”.


Course Curriculum Total Units : 11
1: Communicating Effectively
Communicating Effectively
2: Different Ways of Communication and Barriers
Different Ways of Communication and Barriers
3: Reducing barriers to communication
Reducing barriers to communication
4: Appraisals, supervisions and staff records
Appraisals, supervisions and staff records
5: Disciplinary and grievance
Disciplinary and grievance
6: Recruitment
7: Inductions
8: Unit Summary
Unit Summary
Mock Exam
Mock Exam : Communication and Management – Level 3
Final Exam
Exam : Communication and Management – Level 3
Certificate Download Guide
Certificate Download Guide
WhatsApp chat