During this excellent Dealing with Difficult People course you will learn what bugs you, who you are and why you respond the way you do, how to make new changes stick, where to stand your ground, and when to walk away. Upon successful completion of the course you’ll know exactly what to say and do to defuse volatile situations and bring out the best in people, no matter how difficult they are. You will be learning from an expert instructor, who has an abundance of knowledge to share with you.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
Dawn Jones has had an exemplary career as a high-powered professional. She is an international speaker, corporate trainer and business leader. After more than 20 years of corporate and entrepreneurial experience, she knows the secrets to success inside out.
As a professional speaker, Dawn is passionate about helping people reach their goals and live their dreams; as well as helping them discover the essentials of communicating for results, building self-esteem, and unlocking their paths to success.
Dawn has trained people around the world from America to Australia to Africa on how to pinpoint, recognise and resolve people and personality issues within projects and processes.
Her fast-paced delivery, sprinkled with impacting stories and anecdotes, makes her one of the most stimulating and sought-after speakers in her specialty areas.
Those who successfully pass this course will be awarded a Dealing with Difficult People certificate. Anyone eligible for certification will receive a free e-certificate, and printed certificate.
With this qualification, you are able to fulfil various roles, such as:
PLEASE NOTE: We do not provide any software with this course.
|1: Pinpointing Your Triggers|
|1. Pinpointing Your Triggers|
|2: Culture, Upbringing and Personality: You’re Responses to Difficult Circumstances|
|2. Culture, Upbringing and Personality: You’re Responses to Difficult Circumstances|
|3: Techniques for Defusing Difficult People and Challenging Situations|
|3. Techniques for Defusing Difficult People and Challenging Situations|
|4: What To Do and Say to De-Escalate Volatile People and Situations|
|4. What To Do and Say to De-Escalate Volatile People and Situations|
|Mock Exam: How To Deal With Difficult People|
|Exam : How To Deal With Difficult People|