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Dealing with Difficult People

5( 1 REVIEWS )


During this excellent Dealing with Difficult People course you will learn what bugs you, who you are and why you respond the way you do, how to make new changes stick, where to stand your ground, and when to walk away. Upon successful completion of the course you’ll know exactly what to say and do to defuse volatile situations and bring out the best in people, no matter how difficult they are. You will be learning from an expert instructor, who has an abundance of knowledge to share with you.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

What skills will I gain?

  • Get a grip on your own anger and strong emotions
  • Be more assertive
  • Defuse a volatile situation before it occurs
  • Develop the confidence to speak up-and the wisdom to quiet down

Meet the Instructors:

Dawn Jones has had an exemplary career as a high-powered professional. She is an international speaker, corporate trainer and business leader. After more than 20 years of corporate and entrepreneurial experience, she knows the secrets to success inside out.

As a professional speaker, Dawn is passionate about helping people reach their goals and live their dreams; as well as helping them discover the essentials of communicating for results, building self-esteem, and unlocking their paths to success.

Dawn has trained people around the world from America to Australia to Africa on how to pinpoint, recognise and resolve people and personality issues within projects and processes.

Her fast-paced delivery, sprinkled with impacting stories and anecdotes, makes her one of the most stimulating and sought-after speakers in her specialty areas.

Course Outline:

  • Module 01: Pinpointing Your Triggers
  • Module 02: Culture, Upbringing and Personality: Your Responses to Difficult Circumstances
  • Module 03: Techniques for Defusing Difficult People and Challenging Situations
  • Module 04: What to Do and Say to De-escalate Volatile people and Situations

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Dealing with Difficult People certificate. Anyone eligible for certification will receive a free e-certificate, and printed certificate.

What are requirements?

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

What careers can I get with this qualification?

With this qualification, you are able to fulfil various roles, such as:

  • HR Manager
  • Team Leader
  • Teacher
  • Supervisor
  • Manager

PLEASE NOTE: We do not provide any software with this course.

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum Total Units : 6
1: Pinpointing Your Triggers
1. Pinpointing Your Triggers
2: Culture, Upbringing And Personality: You’re Responses To Difficult Circumstances
2. Culture, Upbringing and Personality: You’re Responses to Difficult Circumstances
3: Techniques For Defusing Difficult People And Challenging Situations
3. Techniques for Defusing Difficult People and Challenging Situations
4: What To Do And Say To De-escalate Volatile People And Situations
4. What To Do and Say to De-Escalate Volatile People and Situations
Mock Exam
Mock Exam: How To Deal With Difficult People
Final Exam
Exam : How To Deal With Difficult People
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