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Communication Essentials Training Course

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Communication Essentials Training Course


Be effective at communicating in wherever you may be. You are solely responsible for your own communication. Many of us have learned to communicate in a certain way from when we were younger, but it doesn’t mean that it is the right way. If you want to learn a better way you can do away with your bad communicative skills. The Communication Essentials is a must have skill for students and employees to build new communication patterns.

The Communication Essentials course will cover key topics on how to write emails, reports and business letters, how to communicate at business meetings and conquer presentations. In addition learn to connect to people and build relationships with them.

The Communication Essentials course helps individuals to enhance their communication skills and become a more confident professional. The course will offer learners communication tools and concepts to help advance your career. The course is internationally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of Communication Essentials course.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Learn how to use communicative tools to be more effective in your relationships.
  • Learn to listen actively and create an understanding.
  • Learn to be confident when sharing a message.
  • Learn how to communicate effectively with your boss.
  • Learn the secret of communicating non-verbally.

Course Titles

  • Module 01: Business Communication
  • Module 02: Verbal and Non-verbal Communication
  • Module 03: Written Communication
  • Module 04: Electronic Communication
  • Module 05: Communicating with Graphics
  • Module 06: Effectively Working for Your Boss

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Who is this Course aimed at?

  • The course is aimed at individuals who want to improve their communication skills.
  • Business Executives.
  • Students in High School and University.
  • For people whose jobs require them to have social skills.
  • If you want to try a new way of communicating.

Entry Requirements

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

Method of Assessment

At the end of the Communication Essentials course you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.


Those who successfully complete the exam will be awarded the certificate in Communication Essentials.

Awarding Body

The certificate will be awarded by CPD and iAP. This internationally recognised qualification will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete Communication Essentials you will be qualified to work in the following positions. The Communication Essentials qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below.

  • Office Administrator – £17,158 per annum
  • Office Manager – £24,073 per annum
  • Sales Manager – £29,690 per annum
  • Receptionist – £15,961 per annum
  • Personal Assistant – £25,003 per annum
  • Project Assistant – £20,785 per annum
  • Business Executive – £23,667 per annum
  • Secretary – £19,460 per annum

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Quizzes, tests mock exams, practice exams to ensure you are 100% ready
  • Eligible for a NUS discount card

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum Total Units : 78
➤ Module 01 - Business Communication
Course Introduction
1.0 Topic A: Identifying Basic Communication Techniques
1.1 How Communication Works
1.2 Listening Skills
1.3 Perception
1.4 ABC’s of Effective Communication
1.5 Two Types of Communication
1.6 Communication Methods
2.0 Topic B: Formal and Informal Communication
2.1 Formal Communication
2.2 Informal Communication
2.3 Lesson 01 Review
➤ Module 02 - Verbal and Non-verbal Communication
1.0 Topic A: Describing Verbal and Non-verbal Communication
1.1 Verbal Communication
1.2 Non-verbal Communication
1.3 Non-Communication
2.0 Topic B: Understanding Body Language
2.1 Body Language
2.2 Stationary Features
2.3 Body Posture Interpretations
2.4 Active Features
3.0 Topic C: Making Effective Presentations
3.1 Presentation Basics
3.2 Four P’s of Effective Presentations
3.3 Types of Presentations
3.4 Informational Presentations
3.5 Demonstration Presentations
3.6 Sales Presentations
3.7 Presentation Verbal Etiquette
3.8 Presentation Non-verbal Etiquette
4.0 Topic D: Fundamentals of Productive Meetings
4.1 What Makes a Meeting Ineffective?
4.2 Guidelines for Managing Meetings
4.3 Levels of a Meeting
4.4 Guidelines for Participating in Meetings
4.5 Closing a Meeting
4.6 Lesson 02 Review
➤ Module 03 - Written Communication
1.0 Written Communication
1.1 Three Components of Written Communication
1.2 Key Writing Elements
1.3 Written Communication Development
1.4 Constructing Subject Matter
1.5 Gender in Business Writing
1.6 Gender-neutral or Gender-equal Phrases
1.7 Writing Your Document
1.8 Common Errors that Require Proofreading
1.9 Proofreading Techniques
1.10 Lesson 03 Review
➤ Module 04 - Electronic Communication
1.0 Electronic Communication
1.1 Telephone Etiquette
1.2 Cell Phone Etiquette
1.3 Using Conference Calls
1.4 Voice Mail Etiquette
1.5 Email Etiquette
1.6 Email Components
1.7 Instant Messaging (IM)
1.8 Inappropriate Use of Email
1.9 Internet Etiquette
1.10 Social Media Etiquette
1.11 Lesson 04 Review
➤ Module 05 - Communicating with Graphics
1.0 Topic A: Creating Graphics for Business Communication
1.1 Basics of Graphic Communication
1.2 Know Your Audience
1.3 Keep it Clear
1.4 Keep it Simple
1.5 Keep it Readable
1.6 Clear, Simple. Readable Bar Charts
2.0 Topic B: Communicating Static Information
2.1 Static Information
2.2 Presenting Static Information
2.3 Gathering Information
2.4 Analyzing Information
3.0 Topic C: Communicating Dynamic Information
3.1 Dynamic Information
3.2 Flowcharts
3.3 Fishbone Diagram
3.4 Lesson 05 Review
➤ Module 06 - Effectively Working for Your Boss
1.0 Topic A: Representing Your Boss
1.1 Anticipating Your Boss’s Needs
1.2 Making Your Boss Look Good
1.3 Keeping Your Boss Informed
2.0 Topic B: Communicating Your Boss's Decisions
2.1 Explain the Decision
2.2 Handling Feedback
3.0 Topic C: Supporting Your Boss and Colleagues
3.1 Characteristics of Effective Teams
3.2 Strategies for Being Supportive
4.0 Topic D: Building a Partnership with Your Boss
4.1 Benefits of Partnering with Your Boss
4.2 How to Build a Partnership with Your Boss
4.3 Confronting Your Boss
4.4 Handling Confrontations with Your Boss
4.5 Lesson 06 Review
4.6 Course Closure
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