• No products in the basket.

Business and Administration

4.75( 6 REVIEWS )
Business and Administration

Course Description:

The Business and Administration Training course provides students with a broad understanding of business practices. Students will be able to progress to more responsible roles in accounting, marketing, operations, personnel or general administration.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection

What skills will I gain?

  • Learn how to conduct administrative procedures.
  • Learn how to produce standard documents.
  • We will teach you about report and letter writing.
  • Learn master key Microsoft Office programs.
  • Become a master of data management and record keeping.
  • Learn bookkeeping and payroll management.
  • Study CV and cover letter writing.
  • Gain the best management, receptionist and customer service skills.
  • Gain knowledge in Human Resources fundamentals.
  • Gain knowledge in leadership and management essentials.

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • New or Temporary staff
  • Administrative Assistants

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Business Administration Training Certificate.

What careers can I get with this qualification?

With this certificate, you are able to fulfil various roles, such as:

  • Office Administrator
  • Office Manager
  • Office Clerk
  • Marketing Assistant
  • Administration Assistant
  • Secretary
  • Executive Assistant
  • Office Supervisor
  • Team Leader
  • Accounting Professionals
  • Finance Managers

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Upon the successful completion of the course, you will be awarded the “Certificate in Business and Administration”.


Upon the successful completion of the course, you will be awarded the “Certificate in Business and Administration”.


Course Curriculum Total Units : 35
01. Professionalism in the Office Environment
Positioning of your Job
Improving Your Professionalism
Enhancing Your Skills
Communicating and Building Relationship
Module Handouts- Professionalism in the Office Environment
02. Business Etiquette
Fundamentals of Professional Behaviour
Interview Techniques
Business Meeting
Working in Multicultural Environment
Module Handouts- Business Etiquette
03. Communication in Business Environment
Business Communication
Different Types of Communication Methods
Effective Working for your Company Management
Module Book- Communication in Business Environment
04. Critical Thinking and Decisions Making
How to face for New Problems
Identifying and Solving the Problem
Decisions Making
Module Book- Critical Thinking and Decisions Making
05. Time Management Skills for your Career
Identifying your Goals
Effective Energy Distribution
Working with Your Personal Styles
Building and Establishing your Action Plan
Module Book- Time Management Skills for your Career
06. Developing Customer Service Skills
Principles of Customer Service.
Identifying Customer Needs
Customer Service & Telephone Etiquette
Module Book- Developing Customer Service Skills
07. Managing Customer Complaints
Handling Complaints
Module Book- Managing Customer Complaints
08. Stress Management
Enduring Stress
Module Book- Stress Management
Additional Study Materials- Business Administration Skills
Additional Study Materials- Certificate in Business Administration
Mock Exam
Mock Exam: Business Administration Skills
Final Exam
Exam: Business Administration Skills
Certificate Download Guide
Certificate Download Guide
WhatsApp chat