• No products in the basket.

Business and Administrative Management Diploma

4.7( 11 REVIEWS )
Business and Administrative Management Diploma

Course Description:

The Business Administration training course provides students with a broad understanding of business and management practices. Students will be able to progress to more responsible roles in accounting, marketing, operations, personnel or general administration.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English, Maths and ICT
  • You will need a computer or tablet with internet connection and it’s better to have a notepad and a pen with you

What skills will I gain?

  • Learn how to conduct administrative procedures.
  • Learn how to produce standard documents.
  • We will teach you about report and letter writing.
  • Learn master key Microsoft Office programs.
  • Become a master of data management and record keeping.
  • Learn bookkeeping and payroll management.
  • Study CV and cover letter writing.
  • Gain the best management, receptionist and customer service skills.
  • Gain knowledge in Human Resources fundamentals.
  • Gain knowledge in leadership and management essentials.

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • Personal assistant & Receptionist
  • Assistant for company director
  • New or Temporary staff
  • Office Administrators & Office managers
  • Office clerk, Marketing assistant & Administration Assistant
  • Secretary or Executive
  • Office supervisor or team leader
  • Accounting professionals or finance managers

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

Upon the successful completion of the course, you will be awarded the “Diploma in Business and Administrative Management” free e-certificate, and only need to pay £19 for your printed certificate.

What careers can I get with this qualification?

With this certificate, you are able to fulfil various roles, such as:

  • Office Administrator
  • Office Manager
  • Office Clerk
  • Marketing Assistant
  • Administration Assistant
  • Secretary
  • Executive Assistant
  • Office Supervisor
  • Team Leader
  • Accounting Professionals
  • Finance Managers

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Upon the successful completion of the course, you will be awarded the “Diploma in Business and Administrative Management”.



Upon the successful completion of the course, you will be awarded the “Diploma in Business and Administrative Management”.



Course Curriculum Total Units : 146
Getting Started
1. Job Functions and Description of A Secretary/ and Pa
Job functions and Description of a Secretary/ PA
2. Diary Management
Diary Management
Diary and Time Management with Outlook
3. Business Reports and Letter Writing
Business Writing Skills
Introduction to Business Report Writing
Exploring Reports
How to Prepare for Writing
Exercise Files: Business Report Writing
3.1: Business Writing
Business Writing
3.2: Collaborative Business Writing
Collaborative Business Writing
3.3: Proposal Writing
Proposal Writing
3.4: Business Ethics
Business Ethics
4. E-Mails Writing Tips
Introduction to Effective Email Writing
Writing Email Messages
Email Manners
5. Handling Confidential Documents
Handling Confidential Documents
6. Successful Meeting Minutes
Taking Minutes
6.1: Meeting Management
Meeting Management
7. Note Taking
Note Taking
Exercise Files: Note Taking
8. Data Management, Record Keeping and Filing
Data Management & Record Keeping
9. Appointment Booking and Arranging Interviews
Appointment Booking and Arrange an Interview
10. Delivering Postal Mail
Delivering Postal Mail
11. Dictating
12. Customer Service and Telephone Handling Skills
Customer Service Basics Over the Phone
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Developing Inbound & Outbound Telephone Skills
Hot Telephone Tips
Handling Complaints and Difficult customers
12.1: Telephone Etiquette
Telephone Etiquette
13. Organising a Meeting
Organising a Meeting
Exercise Files: Organising Meeting
14. Bookkeeping
Introduction to Accounting
Financial & Managerial Accounting
15. Invoicing/Petty Cash
Invoicing and Petty cash
16. Document Proofreading
Document Proofreading
17. QuickBooks for Payroll Management
Introduction to QuickBooks
Setting up the Employee Payroll
Running the Payroll
Exercise Files: QuickBooks for Payroll Management
18. Tips for Speed Reading
Tips for Speed Reading
19. Creating an Effective CV and Cover Letter
Business Resumes & Job Applications
How to Gather Information for Your CV
Write your CV
CV Writing Tips and Layouts
Different CV Formats
Saving a CV to Different Formats and Online CV Banks
Finishing Your CV
Exercise Files: Creating an Effective CV
20. Time Management
Introduction to Time Management
Fundamentals of Productivity
How to Use Your Calendar Effectively
Setting up Priorities and Schedule
Timer Budgeting
Exercise Files: Time Management
20.1: Event Planning
Event Planning
21. Motivating Employees
Motivating Employees
22. Typing Speed Development
Effective Typing
22.1: Administrative Procedure
Administrative Procedure
23. Microsoft Word
Introduction to Microsoft Word
First Step to MS Word
Text Editing & Formatting
Formatting Paragraph and Pages
Creating Styles, Themes, Number and Bullets
Columns & Tables
Macros and Proofing
Sharing and Reviewing Documents
Modify Word Document
Exercise Files: Microsoft Word 2016
24. Microsoft Excel
Getting Started with Microsoft Excel
Data Entering
Creating Formulas and Functions
Worksheet Views, Multiple Worksheets and Workbooks
IF, VLOOKUP, and Power Functions, Security & Sharing
Data Management, Data Analysis Tools
PivotTables & Macros
Exercise Files: Microsoft Excel 2016
25. Microsoft PowerPoint
Getting Started with Microsoft PowerPoint
Working with Presentations & Slides
Adding Pictures & Contents to Slides
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
Preparing & Delivering the Presentation
Reusing and Sharing Presentations
Exercise Files: Microsoft PowerPoint 2016
26. Microsoft Outlook
Getting Started with Outlook
Adding and Connecting Accounts, Reading & Organizing Mails
Creating and Sending Mail, Creating and Working with People
Working with Delegates & Calendars
Creating Tasks and Notes, Working with Outlook Data
27. Accounting and Bookkeeping
Introduction to Basic Accounting
Financial Accounting
Managerial Accounting
Income Taxes
Introduction and Review the Financial Statements
Bookkeeping Process
Transaction and Accounting Equation
The General Ledger
28. Bookkeeping
29. Budgets & Financial Reports
Budgets & Financial Reports
30. Communication Fundamentals
Introduction to Communication Fundamentals
Adapting to Audience and Build Trust
Managing Communication Challenges
31. Communication Strategy
Communication Strategies
32. Emotional Intelligence
Introduction to Emotional Intelligence
Developing Self Awareness & Self-Regulation
Building Awareness with Others
Building Relationship
Exercise Files- Emotional Intelligence
33. Administrative Human Resources Fundamentals
Introduction to Administrative HR
Administrative Duties
Recruitment and Selection
Employee Performance Management
34. Employee Recruitment
Employee Recruitment
35. Leadership Essentials
Understanding Leadership-
Set a Solid Foundation and Direction
Motivate Commitments
Drive for Results
Develop Yourself
Exercise Files- Leadership Essentials
36. Management Essentials
Understanding Management
Managing People & Performance
Managing the Business Environment
Leading Up and Down the Organisation
How to Create Strong Teams
Motivating Your Team
Enhance Your Career and Communication
Leading Change
Motivating Employees
Building a Better Office
Planning Team Building Retreat
Managing Different Types of Employees
Communicating Ideas
Working on Projects
Improving Yourself
Embracing Self Improvement
Reducing Friction
Creativity & Innovation
Exercise Files- Management Essentials
37. Safety in the Work Place
Safety in the Work Place
Mock Exam
Mock Exam: Administrative Assistant Diploma
Final Exam
Exam: Administrative Assistant Diploma
Certificate Download Guide
Certificate Download Guide
WhatsApp chat