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ITIL® 4 Foundation Demo

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Master IT Service Management with ITIL® 4 Foundation Demo – Free 7-Day Access!

Elevate Your IT Career with 1Training

The ITIL® 4 Foundation Certification is a globally recognised credential in IT service management, offering a practical, real-world approach to effectively managing IT services. Whether you’re new to the field or a seasoned professional, this course is your chance to make a significant impact in the IT industry. With ITIL®’s seven guiding principles, you’ll learn to implement these concepts in various contexts, gaining a profound understanding of the four dimensions of IT service management: organisations and people, partners and suppliers, information and technology, and value streams and processes. The ITIL® Foundation Certification will boost your confidence and enhance your productivity within your organisation.

 

Experience the Excellence – 7 Days Free Access to All Materials

Unlock 100% of the ITIL® 4 Foundation course materials free for 7 days and experience world-class training from 1Training. This demo gives you complete access to our meticulously designed course, led by the expert tutor and ITIL® author Ian MacDonald. Dive into the full curriculum, practical examples, and case studies at no cost.

Important Note: The free demo does not include the official exam voucher. To obtain the exam voucher, you must either purchase it separately or enrol in the full paid course.

 

Key Benefits of ITIL® 4 Foundation

  • Comprehensive Curriculum: Discover core ITIL® 4 concepts and guiding principles.
  • Boost Your Career: The certification can significantly enhance your career prospects.
  • Practical Framework: Learn to identify, plan, and deliver IT services that meet business needs.
  • Highly Sought-After Credential: ITIL® certification is highly valued in the IT industry.

 

Objectives of ITIL® 4 Foundation Certification

  • Centralise Functions and Activities: Save time and reduce costs.
  • Apply Lean Principles: Automate and make ITSM processes more efficient.
  • Optimise User Experience: Enhance tools and techniques used in ITIL®.
  • Understand Service Design: Grasp the objectives and scope of service design.

 

Your Gateway to Efficient IT Operations

ITIL® Certified professionals are in high demand, with approximately 45% of companies utilising the ITIL® framework. Major organisations like the UK National Health Service, NASA, and Disney are among the thousands that have adopted this methodology. The ITIL® 4 Foundation serves as an entry-level qualification designed for individuals aiming for roles in IT service management. By understanding how to improve the quality of IT service management, this certification is the first step towards becoming an ITIL® Managing Professional or Strategic Leader.

* ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

 

Empower your IT career with 1Training and experience the benefits of ITIL® 4 Foundation Certification. Try our 7-day free demo today!

 

Why 1Training?

In today’s fast-paced digital environment, online education has surpassed traditional learning methods. 1Training leverages this evolution to provide the most efficient pathway to acquiring an internationally recognised qualification. Enrol in the ITIL® 4 Foundation Certification and join the ranks of highly qualified, in-demand IT professionals.

The ITIL® 4 Foundation Certification Includes:

  • 7-Day Free Trial Access
  • Instructor-Led Live Online Sessions
  • Comprehensive Video Training
  • Free Exam Preparation Webinars
  • Live Simulated Mock Exams
  • Personalised Career Support and Coaching Sessions
  • Special Discounts and Benefits on Future Purchases
  • Affordable Payment Plans

 

Learning Outcomes

  • Key Concepts and Principles: Define the core principles of the ITIL® 4 framework.
  • Seven Guiding Principles: Explain these principles and their application.
  • Service Management Practices: Understand how each dimension contributes to IT service management.
  • Value Creation: Analyse how activities within the service value chain create value.
  • Align IT Services with Business Objectives: Learn to align IT services to meet business goals.

 

Meet an Industry Expert

Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum. As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

 

Awarding Organisation

AXELOS

Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®. AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification.

Source: AXELOS, 2023

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.

The ITIL® 4 Foundation certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • IT Managers
  • Business Managers
  • IT Auditors
  • Compliance Professionals
  • IT Consultants

Exam Format

  • Multiple Choice Questions
  • 60 minutes
  • 40 questions
  • 26 out of 40 marks required
  • Pass mark 65%
  • Closed book (no materials allowed)

Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.

Career Progression

Begin Your Journey in IT Service Management

Obtaining an ITIL® 4 Foundation Certification will transform you into a qualified IT professional. The qualification will open up a world of opportunities in IT service management. The certification enhances your employability and gives you a distinct advantage in the industry. This certification will not only bolster your professional credentials but also increase your potential for lucrative pay. Equipped with the right skills and knowledge, you can pursue a variety of well-paying roles across the IT industry, from IT service management to process improvement positions. Furthermore, individuals can progress to the ITIL® 4 Practitioner Certification.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Manager – £85,000
  • IT Consultant – £81,000
  • IT Service Manager – £79,000
  • Business Manager – £78,000
  • IT Service Desk Manager – £77,000
  • Project Manager – £76,000
  • There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.

The ITIL® 4 Foundation certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • IT Managers
  • Business Managers
  • IT Auditors
  • Compliance Professionals
  • IT Consultants

Exam Format

  • Multiple Choice Questions
  • 60 minutes
  • 40 questions
  • 26 out of 40 marks required
  • Pass mark 65%
  • Closed book (no materials allowed)

Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.

Career Progression

Begin Your Journey in IT Service Management

Obtaining an ITIL® 4 Foundation Certification will transform you into a qualified IT professional. The qualification will open up a world of opportunities in IT service management. The certification enhances your employability and gives you a distinct advantage in the industry. This certification will not only bolster your professional credentials but also increase your potential for lucrative pay. Equipped with the right skills and knowledge, you can pursue a variety of well-paying roles across the IT industry, from IT service management to process improvement positions. Furthermore, individuals can progress to the ITIL® 4 Practitioner Certification.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Manager – £85,000
  • IT Consultant – £81,000
  • IT Service Manager – £79,000
  • Business Manager – £78,000
  • IT Service Desk Manager – £77,000
  • Project Manager – £76,000
Course Curriculum Total Units : 71
Getting Started
Introduction
Process Guidance Document for PeopleCert Learner
Module 1 - Introduction to ITIL® 4
Unit 1.1 – What is ITIL®?
Lecture Notes – What is ITIL®
Unit 1.2 – ITIL® 4 Qualification Scheme
Lecture Notes – ITIL® 4 Qualification Scheme
Unit 1.3 – ITIL® 4 Exam Format
Lecture Notes – ITIL® 4 Exam Format
Module 2 - IT Service Management
Unit 2.1 – Definitions
Unit 2.2 – Definitions Continued
Lecture Notes – Definitions Continued
Unit 2.3 – Creating Value with Services
Lecture Notes – Creating Value with Services
Unit 2.4 – Service Relationships
Lecture Notes – Service Relationships
Unit 2.5 – IT Service Management Summary
Lecture Notes –The Four Dimensions of Service Management Summary
Module 3 - ITIL® Guiding Principles
Unit 3.1 – ITIL® Guiding Principles
Lecture Notes – ITIL® Guiding Principles Summary
Unit 3.2 – ITIL® Guiding Principles Continued
Lecture Notes – ITIL® Guiding Principles Continued
Unit 3.3 – ITIL® Guiding Principles Summary
Lecture Notes – ITIL® Guiding Principles Summary
Module 4 - The Four Dimensions of Service Management
Unit 4.1 – The Four Dimensions of Service Management
Lecture Notes – The Four Dimensions of Service Management Continued
Unit 4.2 – The Four Dimensions of Service Management Continued
Lecture Notes – The Four Dimensions of Service Management Continued
Unit 4.3 – Value Streams & Processes Dimension
Lecture Notes – Value Streams & Processes Dimension
Unit 4.4 – The Four Dimensions of Service Management Summary
Lecture Notes –The Four Dimensions of Service Management Summary
Module 5 - ITIL® Service Value System
Unit 5.1 – Service Value System (SVS)
Lecture Notes – Service Value System (SVS)
Unit 5.2 – ITIL® Service Value System Summary
Module 6 - ITIL® Service Value Chain
Unit 6.1 – ITIL® Service Value Chain
Lecture Notes – ITIL® Service Value Chain Summary
Unit 6.2 – Service Value Chain (SVC) Continued
Lecture Notes – Service Value Chain (SVC) Continued
Unit 6.3 – ITIL® Service Value Chain Summary
Lecture Notes – ITIL® Service Value Chain Summary
Module 7 - ITIL® Practices
Unit 7.1 – ITIL® Practices
Lecture Notes – ITIL® Practices
Unit 7.2 – ITIL® Practices Continued
Lecture Notes – ITIL® Practices Continued
Unit 7.3 – Service Configuration Management
Lecture Notes – Service Configuration Management
Unit 7.4 – ITIL® Practices Summary
Lecture Notes – ITIL® Practices Summary
Module 8 - Key ITIL® Practices in Detail
Unit 8.1 – Continual Improvement
Lecture Notes – Continual Improvement
Unit 8.2 – Incident Management
Lecture Notes – Incident Management
Unit 8.3 – Problem Management
Lecture Notes – Problem Management
Unit 8.4 – Service Request Management
Lecture Notes – Service Request Management
Unit 8.5 – Automated Workflows
Lecture Notes – Automated Workflows
Unit 8.6 – Service Level Management
Lecture Notes – Service Level Management
Unit 8.7 – Key ITIL® Practices in Detail Summary
Lecture Notes – Key ITIL® Practices in Detail Summary
Module 9 - Examination Guidelines
ITIL® 4 Foundation – Examination Guidelines
Lecture Notes – ITIL® 4 Foundation – Examination Guidelines
Mock Exams
Mock Exam Introduction
Mock Exam – ITIL® 4 Foundation Sample Paper 01
ITIL4 Foundation Exam Preparation: Mock Exam 01 Answers and Rationale Discussion
Mock Exam – ITIL® 4 Foundation Sample Paper 02
ITIL4 Foundation Exam Preparation: Mock Exam 02 Answers and Rationale Discussion
Course Summary
Course Summary
End of Demo – Register for Full Course
End of Demo – Register for Full Course
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