Information technology (IT) is an integral part of every single business plan. Information technology plays a vital role in every business type including small, medium and large (multinational).
Information technology is used in companies to implement communication. Network (intranet and internet) and email play a key role in the organisational communication internally as well as externally. Today, organisational communication has been developed via chats and Voice Over Internet Protocol (VOIP) and telephones (Curry, 2008). Inventory management systems will allow organisations to track stocks and activate an order of extra stock when the numbers drop below a pre-defined quantity. Companies connect the inventory management system to their Point-of-Sale (POS) systems to gain maximum efficiency.
The POS system ensures that every time a product is sold, the inventory is updated and information is shared among other divisions. Data is the critical element in businesses today, and the security and effective management of data can be considered key drivers of organisations. This has been simplified by information technology through databases, document digital versions and storage devices. These options have enabled businesses to ensure security, no unnecessary data duplication, data consistency, data backups and easy replication. Data can be hosted online in a secure manner to reduce the geographic boundaries and allow faster access (Lesser et al, 2009).
Storage data is simply an advantage if the data can be used efficiently. Advanced businesses use data in their strategic planning procedure in addition to the strategic implementation of the strategy. Management Information Systems (MIS) allow businesses to sort and plan sales data, costs, and efficiency levels. Management can find everyday sales levels, allowing them to directly respond to below-than-projected numbers by increasing worker efficiency or dropping the cost of a product. Businesses use information technology to develop effective methods in customer relationship management. Instead of depending on communication in a traditional perspective, companies usually host a CRM system that connect the business systems to customers in a faster and more secure manner (Beniger, 2009).
IT plays a number of vital roles in organisations in improving communication, Inventory Management, decision making, data management as well as customer relationship management.
Beniger, J. (2009), The control revolution: Technological and economic origins of the information society, Harvard University Press
Curry, M. (2008), Digital places: Living with geographic information technologies, Routledge
Lesser, E., Fontaine, M., & Slusher, J. (2009), Knowledge and communities, Routledge