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Executive Secretary and PA Training

4.4( 12 REVIEWS )

Course Description:

With experience, Secretaries, Personal Assistants and Administrators can progress to higher level jobs. For someone who is looking for work after school or college it is an ideal starting point and this course will teach you all you need to know.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English, Maths and ICT
  • You will need a computer or tablet with internet connection and the Microsoft Office suite installed on to it (or access to one)

What skills will I gain?

  • Microsoft Word, Excel, Powerpoint, Access and Outlook
  • Diary management, record keeping and filing
  • Business, report and e-mail writing
  • Handling confidential documents
  • Taking notes, dictating, and proofreading
  • Arranging interviews, bookings, and travel
  • Delivering mail
  • Speed reading and speed typing
  • Creating an effective CV and cover letter
  • Receptionist, customer service skills, and telephone skills
  • Bookkeeping, Quickbooks for payroll management
  • Invoicing and petty cash

What is the target audience?

  • Job hunters & School leavers
  • students & graduates

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Executive Secretary & PA Training certificate.

What careers can I get with this qualification?

With this diploma, you are able to fulfil various roles, such as:

  • Executive Assistant
  • Executive Secretary
  • Legal Secretary
  • Medical Secretary
  • Medical Receptionist
  • Office Administrator
  • Office Manager
  • Personal Assistant

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Learners who successfully complete the course will be awarded a Certificate in Executive Secretary and PA Training by CPD and iAP.


Learners who successfully complete the course will be awarded a Certificate in Executive Secretary and PA Training by CPD and iAP.


Course Curriculum Total Units : 61
1. Job Functions And Description Of A Secretary/ And Pa
Job functions and Description of a Secretary/ PA
2. Diary Management
Diary Management
Diary and Time Management with Outlook
3. Business Reports And Letter Writing
Business Writing Skills
Introduction to Business Report Writing
Exploring Reports
How to Prepare for Writing
Exercise Files: Business Report Writing
4. E-mails Writing Tips
Introduction to Effective Email Writing
Writing Email Messages
Email Manners
5. Handling Confidential Documents
Handling Confidential Documents
6. Successful Meeting Minutes
Taking Minutes
7. Note Taking
Note Taking
Exercise Files: Note Taking
8. Data Management, Record Keeping And Filing
Data Management & Record Keeping
9. Appointment Booking And Arranging Interviews
Appointment Booking and Arrange an Interview
10. Delivering Postal Mail
Delivering Postal Mail
11. Dictating
12. Customer Service And Telephone Handling Skills
Customer Service Basics Over the Phone
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Developing Inbound & Outbound Telephone Skills
Hot Telephone Tips
13. Organising A Meeting
Organising a Meeting
Exercise Files: Organising Meeting
14. Bookkeeping
Introduction to Accounting
Financial & Managerial Accounting
15. Invoicing/petty Cash
Invoicing and Petty cash
16. Document Proofreading
Document Proofreading
17. Tips For Speed Reading
Tips for Speed Reading
18. Microsoft Word
Introduction to Microsoft Word
First Step to MS Word
Text Editing & Formatting
Formatting Paragraph and Pages
Creating Styles, Themes, Number and Bullets
Columns & Tables
Macros and Proofing
Sharing and Reviewing Documents
Modify Word Document
Exercise Files: Microsoft Word 2016
19. Microsoft Excel
Getting Started with Microsoft Excel
Data Entering
Creating Formulas and Functions
Worksheet Views, Multiple Worksheets and Workbooks
IF, VLOOKUP, and Power Functions, Security & Sharing
Data Management, Data Analysis Tools
PivotTables & Macros
Exercise Files: Microsoft Excel 2016
20. Microsoft Powerpoint
Getting Started with Microsoft PowerPoint
Working with Presentations & Slides
Adding Pictures & Contents to Slides
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
Preparing & Delivering the Presentation
Reusing and Sharing Presentations
Exercise Files: Microsoft PowerPoint 2016
Mock Exam
Mock Exam: Executive Secretarial & PA
Final Exam
Final Exam: Executive Secretarial & PA
WhatsApp chat
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