With experience, Secretaries, Personal Assistants and Administrators can progress to higher level jobs. For someone who is looking for work after school or college it is an ideal starting point and this course will teach you all you need to know.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
If you pass the exam successfully then you will be awarded a Executive Secretary & PA Training certificate.
With this diploma, you are able to fulfil various roles, such as:
Learners who successfully complete the course will be awarded a Certificate in Executive Secretary and PA Training by CPD and iAP.
Learners who successfully complete the course will be awarded a Certificate in Executive Secretary and PA Training by CPD and iAP.
1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA | |||
Job functions and Description of a Secretary/ PA | |||
2. DIARY MANAGEMENT | |||
Diary Management | |||
Diary and Time Management with Outlook | |||
3. BUSINESS REPORTS AND LETTER WRITING | |||
Business Writing Skills | |||
Introduction to Business Report Writing | |||
Exploring Reports | |||
How to Prepare for Writing | |||
Exercise Files: Business Report Writing | |||
4. E-MAILS WRITING TIPS | |||
Introduction to Effective Email Writing | |||
Writing Email Messages | |||
Email Manners | |||
5. HANDLING CONFIDENTIAL DOCUMENTS | |||
Handling Confidential Documents | |||
6. SUCCESSFUL MEETING MINUTES | |||
Taking Minutes | |||
7. NOTE TAKING | |||
Note Taking | |||
Exercise Files: Note Taking | |||
8. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
Data Management & Record Keeping | |||
9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
Appointment Booking and Arrange an Interview | |||
10. DELIVERING POSTAL MAIL | |||
Delivering Postal Mail | |||
11. DICTATING | |||
Dictating | |||
12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS | |||
Customer Service Basics Over the Phone | |||
Get the facts- ask the right questions | |||
Discuss Solutions- learning to listen | |||
Dealing with difficult customers | |||
Developing Inbound & Outbound Telephone Skills | |||
Hot Telephone Tips | |||
13. ORGANISING A MEETING | |||
Organising a Meeting | |||
Exercise Files: Organising Meeting | |||
14. BOOKKEEPING | |||
Introduction to Accounting | |||
Financial & Managerial Accounting | |||
Taxes | |||
15. INVOICING/PETTY CASH | |||
Invoicing and Petty cash | |||
16. DOCUMENT PROOFREADING | |||
Document Proofreading | |||
17. TIPS FOR SPEED READING | |||
Tips for Speed Reading | |||
18. MICROSOFT WORD | |||
Introduction to Microsoft Word | |||
First Step to MS Word | |||
Text Editing & Formatting | |||
Formatting Paragraph and Pages | |||
Creating Styles, Themes, Number and Bullets | |||
Columns & Tables | |||
Macros and Proofing | |||
Sharing and Reviewing Documents | |||
Modify Word Document | |||
Exercise Files: Microsoft Word 2016 | |||
19. MICROSOFT EXCEL | |||
Getting Started with Microsoft Excel | |||
Data Entering | |||
Creating Formulas and Functions | |||
Formatting | |||
Worksheet Views, Multiple Worksheets and Workbooks | |||
IF, VLOOKUP, and Power Functions, Security & Sharing | |||
Data Management, Data Analysis Tools | |||
PivotTables & Macros | |||
Exercise Files: Microsoft Excel 2016 | |||
20. MICROSOFT POWERPOINT | |||
Getting Started with Microsoft PowerPoint | |||
Working with Presentations & Slides | |||
Adding Pictures & Contents to Slides | |||
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | |||
Preparing & Delivering the Presentation | |||
Reusing and Sharing Presentations | |||
Exercise Files: Microsoft PowerPoint 2016 | |||
Mock Exam | |||
Mock Exam: Executive Secretarial & PA | |||
Final Exam | |||
Final Exam: Executive Secretarial & PA |