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Professionalism in the Office Training Course

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Professionalism in the Office Training Course


Do you want to enhance your professional image? The Professionalism in the Office course will teach you the skills to be a more confident person in the industry. Learn to develop networks and business relationships with other professionals, polish your communication skills, and build the trust and like factor with your colleagues and clients. Professionalism is a secret aspect of ensuring job security. This course is perfect to help individuals manage their professional brand and maintain it.

The Professionalism in the Office course will discuss key topics on how to be confident when speaking, how to appear competent and intelligent and how to stand out from the crowd.

For two people who have similar skills and education will find that the one thing that separates them is their ability to communicate, engage with others and showcase their true potential to their employers. The Professionalism in the Office course will help individuals enhance their professionalism in a business setting and become sleek and actionable employees. The course will offer individuals tools and techniques to take their professionalism and career to the next level. The course is internationally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of Professionalism in the Office course.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Learn how to interact with confidence.
  • How to start and end a conversation professionally.
  • Learn how to dress for the industry you work in.
  • How to approach networking events with skill.
  • How to interact with other professionals in a polished and engaging manner.

Course Titles

  • Module 01: Positioning Yourself as a Professional
  • Module 02: Enhancing Your Professional Image
  • Module 03: Expanding Your Skills
  • Module 04: Communicating for Results
  • Module 05: Building Relationships and Networks

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Who is this Course aimed at?

  • The course is aimed at marketing professionals.
  • Advertising professionals.
  • New graduates.
  • The course is ideal finance professionals.
  • Employees in corporate leadership positions.

Entry Requirements

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

Method of Assessment

At the end of the Professionalism in the Office course you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.


Those who successfully complete the exam will be awarded the certificate in Professionalism in the Office.

Awarding Body

The certificate will be awarded by CPD and iAP. This internationally recognised qualification will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete Professionalism in the Office you will be qualified to work in the following positions. The Professionalism in the Office qualification will also put you in line to demand a higher salary or job promotion. The course is for modern and forward thinking professionals who are entry-mid-level in their careers. The average UK salary per annum according to is given below.

  • Financial Accountant – £35,036
  • Marketing Manager – £32,209
  • Advertising Manager – £36,194
  • Executive Assistant – £30,814
  • Office Manager – £24,073 per annum

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Quizzes, tests mock exams, practice exams to ensure you are 100% ready
  • Eligible for a NUS discount card

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum Total Units : 101
➤ Module 01 - Positioning Yourself as a Professional
Course Introduction
1.0 Topic A: Attitude in the Workplace
1.1 What is Attitude?
1.2 Administrative Assistant’s Responsibility
1.3 Professional Behaviors
1.4 Task Oriented Behaviors
1.5 Your Attitude and Your Job
2.0 Topic B: Professionalism
2.1 What is a Professional?
2.2 How to Project Professionalism in the Workplace
3.0 Topic C: Making Changes through Personal Accountability
3.1 What is Accountability?
3.2 Developing an “Entrepreneur” Attitude
3.3 Practicing Personal Accountability
3.4 Create a Plan for Making Changes
3.5 Taking Action
3.6 Lesson 01 Review
➤ Module 02 - Enhancing Your Professional Image
1.0 Topic A: Your Image as a Whole
1.1 Assessing Your Image
1.2 The Benefits of a Professional Image
1.3 Authenticity
1.4 Updating Your Office Skills
2.0 Topic B: Becoming More Marketable
2.1 Personal Appearance
2.2 How to Sabotage Your Image
2.3 How to Project a Professional Image
2.4 A Professional Workspace Presentation
3.0 Topic C: Communicating and Image
3.1 Communicating in Person
3.2 Non-Verbal Communication or Body Language
3.3 Building Credibility
3.4 Remaining Politically Correct
3.5 Lesson 02 Review
➤ Module 03 - Expanding Your Skills
1.0 Expanding Your Skills
1.1 Enhancing Your Role
2.0 Topic A: Time Management
2.1 Tips for Meeting with Your Manager
2.2 Prioritizing Work Overload
2.3 Prioritizing Your Tasks
2.4 Time-Management Tips
2.5 Setting Priorities
2.6 Group Tasks for Greater Efficiency
2.7 Identify Your Stressors
2.8 Turn Your Telephone into a Time-Management Tool
2.9 Long-Range Planning
3.0 Topic B: Project Management Techniques
3.1 Using Project-Management Techniques
3.2 Planning Steps
3.3 Staying Organized
4.0 Topic C: Making Decisions
4.1 Decision Making in Six Easy Steps
4.2 Gather Information
4.3 Identify Options
4.4 Test Each Option Against the Situation
4.5 Make a Decision, Inform Others, and Note Who is Responsible
4.6 Take Action on Your Decision
4.7 Build Feedback Vehicles to Assess the Effectiveness
4.8 Rate Your Decision Making Skills
4.9 Lesson 03 Review
➤ Module 04 - Communicating for Results
1.0 Topic A: Keys to Effective Communication
1.1 Keys to Effective Communication
1.2 How Well Do You Listen?
1.3 Active Listening
1.4 Reflecting Feelings
1.5 Check Interpretation
1.6 Show Comprehension
1.7 Paraphrasing
1.8 Requesting More Information
1.9 Summarizing and Responding
1.10 Listening and Responding
1.11 Writing Clearly
1.12 Professional Communication Skills
1.13 Use “You” and “I” Messages
1.14 Writing in Confidence
1.15 Writing Emails
1.16 Common Business Writing Errors
1.17 Conveying Bad News Tactfully
2.0 Topic B: Presentations
2.1 Effective Presentation Skills
2.2 Give a Few Introductory Remarks
2.3 Develop a Clear Preview Sentence of Your Main Points
2.4 Deliver the Body of the Presentation
2.5 Review the Main Points
2.6 Conclude the Presentation
2.7 Using Laptops and LCD Panels Effectively
2.8 Tips for Using Laptops or LCDs
2.9 Techniques for Videoconferencing
3.0 Topic C: Meetings
3.1 Planning for Meetings
3.2 Ten Key Statements for Effective Facilitation
3.3 When Your Manager Travels to a Meeting
3.4 Before the Trip or Meeting
3.5 After the Trip or Meeting
3.6 Lesson 04 Review
➤ Module 05 - Building Relationships and Networks
1.0 Topic A: Work and Your Personality
1.1 Interpersonal Skills
1.2 Understanding Your Personality
1.3 Assertiveness
1.4 How to Be More Assertive
1.5 Receptiveness
1.6 How to Be Receptive
2.0 Topic B: Networking
2.1 Building a Network
2.2 Two Types of Network Approaches
2.3 Why Do You Need a Network?
2.4 Making a Good First Impression When Networking
2.5 How to Build a Network and Keep it Alive
3.0 Topic C: Roles in the Office
3.1 Common Sources of Conflict
3.2 Benefits to Resolving Conflict
3.3 6 Easy Steps to Conflict Resolution
3.4 The Manager’s Role
3.5 What Makes a Good Manager?
3.6 Tips for Establishing a Good Rapport with Your Manager
3.7 Limiting Interruptions
3.8 Learning to Ask for Help
3.9 Lesson 05 Review
3.10 Course Closure
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