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Principles of Communication and Relationship Management

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122 STUDENTS
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Overview

Learn how to be effective in your communication. The Principles of Communication and Relationship Management will focus on the importance of communication and how its relationship to management. Managers will learn to use different communications channels and methods to accomplish organisational goals. Understand how impactful communication, influencing and motivating people, establishing a rapport and keeping people informed of actions and events will contribute to the overall success of an organisation. Soft skills are as central to the smooth functioning of an organisation as that of a specialist skill. While individuals are expected to be skilled in certain areas and fields, the focus has shifted to soft skills in recent years, with leading organisations encouraging an ideal combination of both to help individuals carry out their tasks efficiently and maintain a high standard in the workplace.

The programme is extensive and will cover key modules such as communication methods and formats, organising and chairing meetings, holding difficult conversations, understanding emotional intelligence and managing different types of conflict. Each module is discussed thoroughly to ensure learners gain an in-depth understanding of the subject matter.

The Principles of Communication and Relationship Management is highly beneficial to individuals working in managerial roles. The course will get you acquainted with the communication channels and communication process. Getting qualified will further improve your opportunities of career progression, and having this certification on your resume will demonstrate to employers that you have expanded your soft skills and expertise in this area. You will gain an in-depth knowledge of transferable skills and personal behaviours and why gaining them makes you a marketable candidate to leading enterprises.

Awarding Body

Pearson Education is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. The company is with more than 22,500 employees operating in 70 countries. They provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. They are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work.

What will I Learn?

  • Learn to choose the right communication method
  • Learn to hold challenging conversations
  • Learn to use emotional intelligence in the workplace
  • Learn how to influence stakeholders
  • Understand how to negotiate without conflict

Why should you consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Access Duration

You will have 12 months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • All learners should be over the age of 16 and have a basic understanding of Maths, English and ICT.
  • A sound educational background is an advantage.
  • Aspiring Managers
  • Business Professionals
  • Individuals in top management positions
  • Leaders

In order to complete the Principles of Communication and Relationship Management, learners will take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course.

Those who successfully complete the course will be awarded a Certificate of “Principles of Communication and Relationship Management” endorsed by Pearson. It will make you valuable, and your motivation at gaining new skills will be recognised.

Progression and Career Path

Once you qualify in the Principles of Communication and Relationship Management, you will gain an accredited qualification that will demonstrate your expertise in effective communication. You can use this certificate as a foundation to study further in the subject or to build on your soft skills and progress in your choice of career. You will be recognised for your cross-team collaboration. Given below are job roles you can land with this certification.

  • Manager
  • Business Professional
  • Company Leader
  • All learners should be over the age of 16 and have a basic understanding of Maths, English and ICT.
  • A sound educational background is an advantage.
  • Aspiring Managers
  • Business Professionals
  • Individuals in top management positions
  • Leaders

In order to complete the Principles of Communication and Relationship Management, learners will take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course.

Those who successfully complete the course will be awarded a Certificate of “Principles of Communication and Relationship Management” endorsed by Pearson. It will make you valuable, and your motivation at gaining new skills will be recognised.

Progression and Career Path

Once you qualify in the Principles of Communication and Relationship Management, you will gain an accredited qualification that will demonstrate your expertise in effective communication. You can use this certificate as a foundation to study further in the subject or to build on your soft skills and progress in your choice of career. You will be recognised for your cross-team collaboration. Given below are job roles you can land with this certification.

  • Manager
  • Business Professional
  • Company Leader
Course Curriculum Total Units : 22
1: Successful Communication
Communication Methods and Formats
Communication Process and Communication Channels
Choosing the Right Communication Method
Barriers to Good Communication and How to Overcome Them
Impacts of Ineffective Communication
2: Chairing Meetings
Organising Meetings
Chairing Meetings and Monitoring Outcomes
3: Difficult Conversations
Holding Challenging Conversations
Raising Concerns and Whistleblowing
4: Emotional Intelligence
Using Emotional Intelligence Effectively in the Workplace
5: Stakeholder Management
What is Stakeholder Management?
Influencing Stakeholders
6: Managing Conflict
Types of Conflict and Consequences
Techniques for Managing Conflict
7: Cross-Team Collaboration
Facilitating Cross-team Relationships
Why Collaborate?
8: Negotiating and Influencing
How to Negotiate Effectively
Stages of Negotiation
Negotiation Strategies and Techniques
Influence in Action
Negotiating without Conflict
Being Assertive
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