Course Description:
With experience, Secretaries, Personal Assistants and Administrators can progress to higher level jobs. For someone who is looking for work after school or college it is an ideal starting point and this course will teach you all you need to know.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
What are the requirements?
- You must be 16 or over
- You should have a basic understanding of English, Maths and ICT
- You will need a computer or tablet with internet connection and the Microsoft Office suite installed on to it (or access to one)
What skills will I gain?
- Microsoft Word, Excel, Powerpoint, Access and Outlook
- Diary management, record keeping and filing
- Business, report and e-mail writing
- Handling confidential documents
- Taking notes, dictating, and proofreading
- Arranging interviews, bookings, and travel
- Delivering mail
- Speed reading and speed typing
- Creating an effective CV and cover letter
- Receptionist, customer service skills, and telephone skills
- Bookkeeping, Quickbooks for payroll management
- Invoicing and petty cash
What is the target audience?
- Job hunters & School leavers
- students & graduates
How will I be assessed?
- At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
What Certification am I going to receive?
If you pass the exam successfully then you will be awarded a Office Admin, Executive Secretarial and PA Training Certificate.
What careers can I get with this qualification?
With this diploma, you are able to fulfil various roles, such as:
- Executive Assistant
- Executive Secretary
- Legal Secretary
- Medical Secretary
- Medical Receptionist
- Office Administrator
- Office Manager
- Personal Assistant
Course Curriculum
| 1. BUSINESS REPORTS AND LETTER WRITING | |||
| Business Writing Skills | 02:00:00 | ||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | 00:00:00 | ||
| 2. E-MAILS WRITING TIPS | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 3. TYPING SPEED DEVELOPMENT | |||
| Effective Typing | 00:00:00 | ||
| 4. TIPS FOR SPEED READING | |||
| Tips for Speed Reading | 00:07:00 | ||
| 5. Microsoft Word | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | 00:00:00 | ||
| 6. MICROSOFT EXCEL | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| Worksheet Views, Multiple Worksheets and Workbooks | 00:52:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | 00:00:00 | ||
| 7. MICROSOFT POWERPOINT | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering Speech | 01:01:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | 00:00:00 | ||
| 8. MICROSOFT OUTLOOK | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 9. MICROSOFT ACCESS | |||
| Introduction to MS Access | 00:35:00 | ||
| Creating Tables & Setting up Properties | 01:04:00 | ||
| Queries | 01:32:00 | ||
| Creating Forms & Reports | 02:13:00 | ||
| Working with Macros, Integrating Access with Office Suite | 00:34:00 | ||
| Database Management | 00:28:00 | ||
| Exercise Files- Microsoft Access 2016 | 00:00:00 | ||
| 10. Diary Management | |||
| Diary Management | 00:00:00 | ||
| Diary and Time Management with Outlook | 01:26:00 | ||
| 11. HANDLING CONFIDENTIAL DOCUMENTS | |||
| Handling Confidential Documents | 00:00:00 | ||
| 12. SUCCESSFUL MEETING MINUTES | |||
| Taking Minutes | 00:23:00 | ||
| 13. NOTE TAKING | |||
| Note Taking | 00:40:00 | ||
| 14. DOCUMENT PROOFREADING | |||
| Document Proofreading | 00:00:00 | ||
| 15. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 16. DELIVERING POSTAL MAIL | |||
| Delivering Postal Mail | 00:33:00 | ||
| 17. DICTATING | |||
| Dictating | 01:09:00 | ||
| 18. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS | |||
| Customer Service Basics Over the Phone | 00:30:00 | ||
| Get the facts- ask the right questions | 00:21:00 | ||
| Discuss Solutions- learning to listen | 00:10:00 | ||
| Dealing with difficult customers | 00:20:00 | ||
| Developing Inbound & Outbound Telephone Skills | 00:30:00 | ||
| Hot Telephone Tips | 00:12:00 | ||
| 19. ORGANISING A MEETING | |||
| Organising a Meeting | 00:00:00 | ||
| Exercise Files: Organising Meeting | 00:00:00 | ||
| 20. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
| Data Management & Record Keeping | 00:00:00 | ||
| 21. Event Planning | |||
| Event Planning Essentials | 00:00:00 | ||
| 22. Arrange Business Travel & Accommodation | |||
| Arranging Business Travel and Accommodation | 00:00:00 | ||
| 23. BOOKKEEPING | |||
| Introduction to Accounting | 00:33:00 | ||
| Financial & Managerial Accounting | 00:00:00 | ||
| Taxes | 00:25:00 | ||
| 24. QUICKBOOKS FOR PAYROLL MANAGEMENT | |||
| Introduction to QuickBooks | 00:18:00 | ||
| Setting up the Employee Payroll | 00:40:00 | ||
| Running the Payroll | 00:29:00 | ||
| Exercise Files: QuickBooks for Payroll Management | 00:00:00 | ||
| 25. INVOICING/PETTY CASH | |||
| Invoicing and Petty cash | 00:00:00 | ||
| 26. Supervising and monitoring the office works | |||
| Supervising and monitoring the office works | 00:00:00 | ||
| 27. TIME MANAGEMENT | |||
| Introduction to Time Management | 00:22:00 | ||
| Fundamentals of Productivity | 00:35:00 | ||
| How to Use Your Calendar Effectively | 00:31:00 | ||
| Setting up Priorities and Schedule | 00:37:00 | ||
| Timer Budgeting | 00:44:00 | ||
| Exercise Files: Time Management | 00:00:00 | ||
| 28. MOTIVATING EMPLOYEES | |||
| Motivating Employees | 00:24:00 | ||
| 29. CREATING AN EFFECTIVE CV AND COVER LETTER | |||
| Business Resumes & Job Applications | 01:00:00 | ||
| How to Gather Information for Your CV | 00:32:00 | ||
| Write your CV | 00:37:00 | ||
| CV Writing Tips and Layouts | 00:33:00 | ||
| Different CV Formats | 00:47:00 | ||
| Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
| Finishing Your CV | 00:21:00 | ||
| Exercise Files: Creating an Effective CV | 00:00:00 | ||
| 30. Job functions and Description of Office Admin & Manager | |||
| Job functions and Description of Office Administrator and Manager | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam: Office Admin, Secretarial & PA Training | 00:20:00 | ||
| Final Exam | |||
| Final Exam: Office Admin, Secretarial & PA Training | 00:20:00 | ||
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ACCREDITED CERTIFICATE
Awarded by iAP
CPD Accredited Partner
CPD Membership No: 10582
Study independently accredited and recognised CPD courses. Gain your certification today.
All students enrolled with 1TRAINING are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews MORE INFO
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