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ITIL® 4 Foundation Interactive Edition

4.3( 3 REVIEWS )
249 STUDENTS
AWARDED BY

Level Up Your ITIL® 4 Skills

ITIL® 4 Foundation Gamified Certification is an industry-recognised qualification and leading methodology in IT service management. It is an exclusive training course for IT professionals who wish to effectively contribute to the IT industry. The course incorporates gamification features such as identifying key diagrams, pop-up quizzes, MCQs, and fill-in-the-blanks. The interactive structure is beneficial as it allows learners to gain insights into key concepts of IT service management and the fundamental principles and concepts utilised in the framework.

 

Gamify Your Path to ITIL® 4 Foundation;

  • The Foundation level is a prerequisite for top positions in the IT industry.
  • It opens up exciting career prospects and advancements.
  • Badges, points, and leaderboards to keep learners motivated.
  • Gamified elements and activities whilst covering the full curriculum.
  • Convenience to pace the study according to one’s schedule.
  • Immediate feedback to improve overall performance.
  • Tutor discussions and guidance throughout the training.

ITSM-certified professionals are sought-after candidates with nearly 45% of companies implementing the ITIL® framework including the likes of UK National Health Service, NASA, and Disney. ITIL® 4 Foundation Gamified Certification is practical and interactive, enhancing the learner’s understanding of the course materials. This leads to a higher pass rate in the exam. Additionally, the training is time-efficient and reduces the need for extensive revision, due to its participatory nature. Learners can revise and assess their knowledge during the course and earn points and badges. For individuals who wish to get certified as ITIL® Managing Professional or Strategic Leader, this is the first step toward an exciting and lucrative career in the IT industry. Learners are entitled to a completely FREE trial with full access to the course, for a limited period.

Please Note: 

  • Learners will receive the exam voucher and digital manual once the exam booking is requested.
  • Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount.

* ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

 

Why 1Training?

Empower Your Future with 1Training

With advancements in technology, online education has evolved beyond its conventional role. Online learning now surpasses traditional learning in many aspects, offering effectiveness and convenience that were previously unattainable. The distinct nature of online education stems from its overall convenience and flexibility, making it a highly efficient method of learning. At 1Training, we provide the most effective pathway to acquiring an internationally recognised qualification. The ITIL® 4 Foundation Gamified Certification reflects the fast-paced and complex environment we live in and opens the framework to professionals working in digital transformation.

The ITIL® 4 Foundation Gamified Certification includes the following benefits;

  • Free Trial Access to our Online Courses
  • Comprehensive Video Training
  • FREE Exam Preparation Webinars
  • Live Simulated Mock Exams
  • Gamification & Interactive Activities
  • Personalised Career Support and Coaching Sessions
  • Special Discounts and Benefits on Future Purchases
  • Affordable Payment Plans

 

Learning outcomes

  • Understand the key concepts and principles of the ITIL® 4 framework.
  • Explore the seven guiding principles of service management and its application in different contexts.
  • Learn how each dimension contributes to service management practices.
  • Explain how activities within the service value chain contribute to the creation of value.
  • Implement ITIL practices to improve service management within an organisation.
  • Align IT services with business objectives.

 

Meet our Industry Expert

Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum. As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

 

Awarding Organisation

AXELOS

Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®. AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification.

Source: [AXELOS, 2023]

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • There are no formal prerequisites to enrol for the ITIL® 4 Foundation Gamified Certification.

 

The ITIL® 4 Foundation Gamified Certification is designed for individuals seeking top-level positions in IT service management.

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • IT Managers
  • Business Managers
  • IT Auditors
  • Compliance Professionals
  • IT Consultants

Exam format:

  • Multiple-choice questions
  • 60 minutes
  • 40 questions
  • 26 out of 40 marks required
  • Pass mark 65%
  • Closed book (no materials allowed)

 

Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.

Academic Progression

Learners can progress to;

  • ITIL® Practitioner Certification
  • ITIL® Managing Professional
  • ITIL® Strategic Leader
  • ITIL® Master

Career Path

Get Certified in ITIL® 4

Obtaining an ITIL® 4 Foundation Certification marks a key transformation in your career, positioning you as a qualified IT professional. As a certified professional, you’ll be equipped with the skills necessary to enhance service delivery, streamline processes, and support business objectives. The ITIL® 4 Foundation Certification opens up exciting opportunities in IT service management. With this qualification, you’ll be prepared to take on diverse roles such as an IT Service Desk Technician, IT Support Analyst, Service Delivery Manager, or Change Manager. Each of these roles is important to maintaining and improving IT services. Furthermore, the certification significantly enhances your employability. Employers value ITIL®-certified professionals. This recognition gives you a distinct advantage in the job market, setting you apart from non-certified candidates. Moreover, the credential has the potential to increase your earning potential.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Manager- £85,000
  • IT Consultant – £81,000
  • IT Service Manager – £79,000
  • Business Manager – £78,000
  • IT Service Desk Manager – £77,000
  • Project Manager – £76,000

 

  • There are no formal prerequisites to enrol for the ITIL® 4 Foundation Gamified Certification.

 

The ITIL® 4 Foundation Gamified Certification is designed for individuals seeking top-level positions in IT service management.

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • IT Managers
  • Business Managers
  • IT Auditors
  • Compliance Professionals
  • IT Consultants

Exam format:

  • Multiple-choice questions
  • 60 minutes
  • 40 questions
  • 26 out of 40 marks required
  • Pass mark 65%
  • Closed book (no materials allowed)

 

Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.

Academic Progression

Learners can progress to;

  • ITIL® Practitioner Certification
  • ITIL® Managing Professional
  • ITIL® Strategic Leader
  • ITIL® Master

Career Path

Get Certified in ITIL® 4

Obtaining an ITIL® 4 Foundation Certification marks a key transformation in your career, positioning you as a qualified IT professional. As a certified professional, you’ll be equipped with the skills necessary to enhance service delivery, streamline processes, and support business objectives. The ITIL® 4 Foundation Certification opens up exciting opportunities in IT service management. With this qualification, you’ll be prepared to take on diverse roles such as an IT Service Desk Technician, IT Support Analyst, Service Delivery Manager, or Change Manager. Each of these roles is important to maintaining and improving IT services. Furthermore, the certification significantly enhances your employability. Employers value ITIL®-certified professionals. This recognition gives you a distinct advantage in the job market, setting you apart from non-certified candidates. Moreover, the credential has the potential to increase your earning potential.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Manager- £85,000
  • IT Consultant – £81,000
  • IT Service Manager – £79,000
  • Business Manager – £78,000
  • IT Service Desk Manager – £77,000
  • Project Manager – £76,000

 

Course Curriculum Total Units : 72
Getting Started
Introduction 00:02:00
Process Guidance Document for PeopleCert Learner
Module 1 - Introduction to ITIL® 4
Unit 1.1 – What is ITIL®? 00:02:00
Lecture Notes – What is ITIL®
Unit 1.2 – ITIL® 4 Qualification Scheme 00:02:00
Lecture Notes – ITIL® 4 Qualification Scheme
Unit 1.3 – ITIL® 4 Exam Format 00:02:00
Lecture Notes – ITIL® 4 Exam Format
Module 2 - IT Service Management
Unit 2.1 – Definitions 00:18:00
Lecture Notes – Definitions
Unit 2.2 – Definitions Continued 00:21:00
Lecture Notes – Definitions Continued
Unit 2.3 – Creating Value with Services 00:24:00
Lecture Notes – Creating Value with Services
Unit 2.4 – Service Relationships 00:20:00
Lecture Notes – Service Relationships
Unit 2.5 – IT Service Management Summary 00:03:00
Lecture Notes – IT Service Management Summary
Module 3 - ITIL® Guiding Principles
Unit 3.1 – ITIL® Guiding Principles 00:37:00
Lecture Notes – ITIL® Guiding Principles Summary
Unit 3.2 – ITIL® Guiding Principles Continued 00:22:00
Lecture Notes – ITIL® Guiding Principles Continued
Unit 3.3 – ITIL® Guiding Principles Summary 00:06:00
Lecture Notes – ITIL® Guiding Principles Summary
Module 4 - The Four Dimensions of Service Management
Unit 4.1 – The Four Dimensions of Service Management 00:28:00
Lecture Notes – The Four Dimensions of Service Management
Unit 4.2 – The Four Dimensions of Service Management Continued 00:14:00
Lecture Notes – The Four Dimensions of Service Management Continued
Unit 4.3 – Value Streams & Processes Dimension 00:04:00
Lecture Notes – Value Streams & Processes Dimension
Unit 4.4 – The Four Dimensions of Service Management Summary 00:02:00
Lecture Notes –The Four Dimensions of Service Management Summary
Module 5 - ITIL® Service Value System
Unit 5.1 – Service Value System (SVS) 00:11:00
Lecture Notes – Service Value System (SVS)
Unit 5.2 – ITIL® Service Value System Summary 00:04:00
Module 6 - ITIL® Service Value Chain
Unit 6.1 – Service Value Chain (SVC) 00:19:00
Lecture Notes – ITIL® Service Value Chain
Unit 6.2 – Service Value Chain (SVC) Continued 00:19:00
Lecture Notes – Service Value Chain (SVC) Continued
Unit 6.3 – ITIL® Service Value Chain Summary 00:02:00
Lecture Notes – ITIL® Service Value Chain Summary
Module 7 - ITIL® Practices
Unit 7.1 – ITIL® Practices 00:19:00
Lecture Notes – ITIL® Practices
Unit 7.2 – ITIL® Practices Continued 00:19:00
Lecture Notes – ITIL® Practices Continued
Unit 7.3 – Service Configuration Management 00:18:00
Lecture Notes – Service Configuration Management
Unit 7.4 – ITIL® Practices Summary 00:05:00
Lecture Notes – ITIL® Practices Summary
Module 8 - Key ITIL® Practices in Detail
Unit 8.1 – Continual Improvement 00:48:00
Lecture Notes – Continual Improvement
Unit 8.2 – Incident Management 00:30:00
Lecture Notes – Incident Management
Unit 8.3 – Problem Management 00:41:00
Lecture Notes – Problem Management
Unit 8.4 – Service Request Management 00:16:00
Lecture Notes – Service Request Management
Unit 8.5 – Automated Workflows 00:38:00
Lecture Notes – Automated Workflows
Unit 8.6 – Service Level Management 00:18:00
Lecture Notes – Service Level Management
Unit 8.7 – Key ITIL® Practices in Detail Summary 00:01:00
Lecture Notes – Key ITIL® Practices in Detail Summary
Module 9 - Examination Guidelines
Unit 9.1 – Examination Guidelines 00:04:00
Lecture Notes – ITIL® 4 Foundation – Examination Guidelines
Mock Exams
Mock Exam Introduction 00:02:00
Mock Exam – ITIL® 4 Foundation Sample Paper 01
ITIL4 Foundation Exam Preparation: Mock Exam 01 Answers and Rationale Discussion 01:01:00
Mock Exam – ITIL® 4 Foundation Sample Paper 02
ITIL4 Foundation Exam Preparation: Mock Exam 02 Answers and Rationale Discussion 00:59:00
Course Summary
Course Summary 00:02:00
Official Exam Booking
PeopleCert – Official Exam Booking
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