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ITIL® 4 Foundation

4.8( 4 REVIEWS )
1200 STUDENTS
AWARDED BY
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Master Service Management with ITIL®

ITIL® 4 Foundation is an industry-recognised certification and popular methodology in IT service management. It is an excellent course for IT professionals, new and seasoned, who wish to make a meaningful impact in the IT industry. ITIL® is a successful framework that can be applied in real-world situations. The course offers the opportunity to explore the seven guiding principles, themes, and processes and how they can be implemented in various contexts. Learners will acquire a complete knowledge of the four dimensions of IT service management: organisations and people, partners and suppliers, information and technology, and value streams and processes. The ITIL® Foundation Certification will give you confidence in your abilities, leading to enhanced productivity in the organisation.

 

Key Benefits of ITIL® 4 Foundation

The Foundation certification features key benefits;

  • The comprehensive curriculum demonstrates core ITIL® 4 concepts and guiding principles.
  • The certificate can help individuals build their career and boost their performance.
  • It is a practical framework to identify, plan, and deliver support IT services to meet the requirements of the business.
  • A highly sought-after credential in the IT industry.

 

Objectives of ITIL® 4 Foundation Certification;

  • Centralise functions and activities to save time and reduce costs.
  • Apply Lean principles to automate and make efficient ITSM processes.
  • Enhance ITIL® tools and techniques to optimise the user experience.
  • Appreciate the objectives and scope of service design.

Where Service Meets Success

  • The Foundation certification is a prerequisite for leading positions in the IT industry.
  • There are many exciting career advancements and opportunities.
  • The ability to contribute to organisational goals.
  • Demonstrate skills to potential employers and recruiters seeking certified IT professionals.

Your Gateway to Efficient IT Operations

ITSM-certified professionals are in demand, with approximately 45% of companies utilising the ITIL® framework. Leading organisations such as the UK National Health Service, NASA, and Disney are amongst the thousands that have adopted this methodology. The ITIL® 4 Foundation is an entry-level qualification designed for individuals seeking to land roles in IT service management. Learners have a complete understanding of how the quality of IT service management can be improved within an organisation. If you wish to get certified as an ITIL® Managing Professional or Strategic Leader, this course is the first step to an exciting and rewarding career in the IT industry.

 

Please Note:      

  • Learners will receive the exam voucher and digital manual once the exam booking is requested.
  • Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the full amount. 

* ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

 

Why 1Training?

Empower Your Future with 1Training

With advancements in technology, online education has evolved beyond its conventional role. Online learning now surpasses traditional learning in many aspects, offering effectiveness and convenience that were previously unattainable. The distinct nature of online education stems from its overall convenience and flexibility, making it a highly efficient method of learning. At 1Training, we provide the most effective pathway to acquiring an internationally recognised qualification. Enrol in the ITIL® 4 Foundation Certification to join the ranks of qualified and in-demand IT professionals.

The ITIL® 4 Foundation Certification includes the following benefits;

  • 14 days Free Trial Access to our Online Courses
  • Instructor Led Live Online Sessions
  • Comprehensive Video Training
  • FREE Exam Preparation Webinars
  • Live Simulated Mock Exams
  • Personalised Career Support and Coaching Sessions
  • Special Discounts and Benefits on Future Purchases
  • Affordable Payment Plans

 

Learning Outcomes

  • Define the key concepts and principles of the ITIL® 4 framework.
  • Explain the seven guiding principles of service management and how they apply in various contexts.
  • Understand how each dimension contributes to service management practices.
  • Analyse how activities within the service value chain contribute to the creation of value.
  • Apply ITIL practices to improve service management within an organisation.
  • Learn to align IT services with business objectives.

Meet an Industry Expert

Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum. As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

 

Awarding Organisation

AXELOS

Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®. AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification.

Source: AXELOS, 2023

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.

The ITIL® 4 Foundation certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • IT Managers
  • Business Managers
  • IT Auditors
  • Compliance Professionals
  • IT Consultants

Exam Format

  • Multiple Choice Questions
  • 60 minutes
  • 40 questions
  • 26 out of 40 marks required
  • Pass mark 65%
  • Closed book (no materials allowed)

Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.

Career Progression

Begin Your Journey in IT Service Management

Obtaining an ITIL® 4 Foundation Certification will transform you into a qualified IT professional. The qualification will open up a world of opportunities in IT service management. The certification enhances your employability and gives you a distinct advantage in the industry. This certification will not only bolster your professional credentials but also increase your potential for lucrative pay. Equipped with the right skills and knowledge, you can pursue a variety of well-paying roles across the IT industry, from IT service management to process improvement positions. Furthermore, individuals can progress to the ITIL® 4 Practitioner Certification.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Manager – £85,000
  • IT Consultant – £81,000
  • IT Service Manager – £79,000
  • Business Manager – £78,000
  • IT Service Desk Manager – £77,000
  • Project Manager – £76,000
  • There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.

The ITIL® 4 Foundation certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • IT Managers
  • Business Managers
  • IT Auditors
  • Compliance Professionals
  • IT Consultants

Exam Format

  • Multiple Choice Questions
  • 60 minutes
  • 40 questions
  • 26 out of 40 marks required
  • Pass mark 65%
  • Closed book (no materials allowed)

Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.

Career Progression

Begin Your Journey in IT Service Management

Obtaining an ITIL® 4 Foundation Certification will transform you into a qualified IT professional. The qualification will open up a world of opportunities in IT service management. The certification enhances your employability and gives you a distinct advantage in the industry. This certification will not only bolster your professional credentials but also increase your potential for lucrative pay. Equipped with the right skills and knowledge, you can pursue a variety of well-paying roles across the IT industry, from IT service management to process improvement positions. Furthermore, individuals can progress to the ITIL® 4 Practitioner Certification.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Manager – £85,000
  • IT Consultant – £81,000
  • IT Service Manager – £79,000
  • Business Manager – £78,000
  • IT Service Desk Manager – £77,000
  • Project Manager – £76,000
Course Curriculum Total Units : 72
Getting Started
Introduction 00:02:00
Process Guidance Document for PeopleCert Learner
Module 1 - Introduction to ITIL® 4
Unit 1.1 – What is ITIL®? 00:02:00
Lecture Notes – What is ITIL®
Unit 1.2 – ITIL® 4 Qualification Scheme 00:02:00
Lecture Notes – ITIL® 4 Qualification Scheme
Unit 1.3 – ITIL® 4 Exam Format 00:02:00
Lecture Notes – ITIL® 4 Exam Format
Module 2 - IT Service Management
Unit 2.1 – Definitions 00:18:00
Lecture Notes – Definitions
Unit 2.2 – Definitions Continued 00:21:00
Lecture Notes – Definitions Continued
Unit 2.3 – Creating Value with Services 00:24:00
Lecture Notes – Creating Value with Services
Unit 2.4 – Service Relationships 00:20:00
Lecture Notes – Service Relationships
Unit 2.5 – IT Service Management Summary 00:03:00
Lecture Notes – IT Service Management Summary
Module 3 - ITIL® Guiding Principles
Unit 3.1 – ITIL® Guiding Principles 00:38:00
Lecture Notes – ITIL® Guiding Principles
Unit 3.2 – ITIL® Guiding Principles Continued 00:22:00
Lecture Notes – ITIL® Guiding Principles Continued
Unit 3.3 – ITIL® Guiding Principles Summary 00:06:00
Lecture Notes – ITIL® Guiding Principles Summary
Module 4 - The Four Dimensions of Service Management
Unit 4.1 – The Four Dimensions of Service Management 00:28:00
Lecture Notes – The Four Dimensions of Service Management
Unit 4.2 – The Four Dimensions of Service Management Continued 00:14:00
Lecture Notes – The Four Dimensions of Service Management Continued
Unit 4.3 – Value Streams & Processes Dimension 00:04:00
Lecture Notes – Value Streams & Processes Dimension
Unit 4.4 – The Four Dimensions of Service Management Summary 00:02:00
Lecture Notes –The Four Dimensions of Service Management Summary
Module 5 - ITIL® Service Value System
Unit 5.1 – Service Value System (SVS) 00:11:00
Lecture Notes – Service Value System (SVS)
Unit 5.2 – ITIL® Service Value System Summary 00:03:00
Module 6 - ITIL® Service Value Chain
Unit 6.1 – Service Value Chain (SVC) 00:19:00
Lecture Notes – ITIL® Service Value Chain
Unit 6.2 – Service Value Chain (SVC) Continued 00:19:00
Lecture Notes – Service Value Chain (SVC) Continued
Unit 6.3 – ITIL® Service Value Chain Summary 00:02:00
Lecture Notes – ITIL® Service Value Chain Summary
Module 7 - ITIL® Practices
Unit 7.1 – ITIL® Practices 00:19:00
Lecture Notes – ITIL® Practices
Unit 7.2 – ITIL® Practices Continued 00:18:00
Lecture Notes – ITIL® Practices Continued
Unit 7.3 – Service Configuration Management 00:18:00
Lecture Notes – Service Configuration Management
Unit 7.4 – ITIL® Practices Summary 00:05:00
Lecture Notes – ITIL® Practices Summary
Module 8 - Key ITIL® Practices in Detail
Unit 8.1 – Continual Improvement 00:48:00
Lecture Notes – Continual Improvement
Unit 8.2 – Incident Management 00:30:00
Lecture Notes – Incident Management
Unit 8.3 – Problem Management 00:42:00
Lecture Notes – Problem Management
Unit 8.4 – Service Request Management 00:16:00
Lecture Notes – Service Request Management
Unit 8.5 – Automated Workflows 00:38:00
Lecture Notes – Automated Workflows
Unit 8.6 – Service Level Management 00:18:00
Lecture Notes – Service Level Management
Unit 8.7 – Key ITIL® Practices in Detail Summary 00:01:00
Lecture Notes – Key ITIL® Practices in Detail Summary
Module 9 - Examination Guidelines
Unit 9.1 – Examination Guidelines 00:04:00
Lecture Notes – ITIL® 4 Foundation – Examination Guidelines
Mock Exams
Mock Exam Introduction 00:02:00
Mock Exam – ITIL® 4 Foundation Sample Paper 01
ITIL4 Foundation Exam Preparation: Mock Exam 01 Answers and Rationale Discussion 01:00:00
Mock Exam – ITIL® 4 Foundation Sample Paper 02
ITIL4 Foundation Exam Preparation: Mock Exam 02 Answers and Rationale Discussion 00:59:00
Course Summary
Course Summary 00:02:00
Official Exam Booking
PeopleCert – Official Exam Booking
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