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ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

4.3( 3 REVIEWS )
1323 STUDENTS
AWARDED BY

Discover Your Strategic Potential

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification is an essential module for individuals pursuing the ITIL Managing Professional and ITIL Strategic Leader. This is an in-demand certification designed for IT managers, IT project managers, IT service managers, and consultants. This module helps align the organisation’s strategy with the team’s objectives and offers continual improvement. The DPI module comprises key elements from ITIL Financial Management which is vital to the ITIL certification path. It is one of the common modules for both ITIL Strategic Leader and ITIL Managing Professional. The ITIL® 4 Strategist DPI module can be pursued individually or with the other modules under ITIL Master. If learners pass all modules, they will be certified as both ITIL Strategic Leader and ITIL Managing Professional.

 

  • Direction:
    Direction is achieved through creating a plan of action and watching it take shape. It is the direction of working towards activities and goals of different level groups in organisations. Each group should comprehend the objective and contribute to the business strategy.
  • Improvement:
    Improvement, as the name suggests, enhances value by changing strategy for stakeholders, to gain the desired outcome. An organisation’s growth and success depend on continual improvement.
  • Risks & Controls Planning:
    Contributors should recognise their responsibilities and allow for the continuation of actions and direction to improve efficiency.

 

Achieve Excellence in Service Improvement

Understanding the significance and purpose of the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification is important. This is a key component for IT Service Strategists. It is also a prerequisite to achieve ITIL Project Management roles. This certification provides universal skills and knowledge applicable to both the ITIL Strategic Leader and Managing Professional streams. The topics covered under this certification include planning and delivering continual improvement and the impact and influence of Agile and Lean. With a focus on continual improvement, individuals will gain the expertise to enhance service quality and efficiency. Additionally, learners will acquire advanced knowledge and methods in governance and strategic planning which is applicable across multiple sectors and industries. DPI-certified individuals are qualified for leadership roles and can have a significant impact on the success of ITSM initiatives.

 

Elevate Your Career in IT

1Training offers high-quality ITIL® 4 courses through informative and interactive training. We stand out from other online platforms, delivering comprehensive materials and video tutorials developed by our expert ITIL instructor. Our in-depth curriculum meets industry standards and prepares individuals for successful employment in IT service management.

 

Please note:

  • Learners will receive the exam voucher and digital manual once the exam booking is requested.
  • Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount.

ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

Why study at 1Training?

Invest in Your Future with 1Training

With advancements in technology, online education has evolved beyond its conventional role. Online learning now surpasses traditional learning in many aspects, offering effectiveness and convenience that were previously unattainable. The distinct nature of online education stems from its overall convenience and flexibility, making it a highly efficient method of learning. At 1Training, we provide the most effective pathway to acquiring an internationally recognised qualification. Obtain this ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification and lead organisational change initiatives.

1Training offers you the flexibility to learn at your own pace. Our platform provides the necessary materials, tutorials, mock exams, practice exams, and expert instructors to support your learning journey. Additionally, we provide a wealth of free resources including FREE exam preparation webinars and career coaching and guidance to enrich and enhance your learning experience, making it more rewarding and fulfilling.

The ITIL® 4 Strategist Certification offers the following benefits;

  • 14 days Free Trial Access to our Online Courses
  • Instructor Led Live Online Sessions
  • FREE Exam Preparation Webinars
  • Live Simulated Mock Exams
  • Comprehensive Video Training
  • Personalised Career Support and Coaching Sessions
  • Special Discounts and Benefits on Future Purchases
  • Affordable Payment Plans

Meet your tutor

Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum. As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

 

 

Awarded by

AXELOS

Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®. AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification.

 

Learning Outcomes

  • Gain a deep understanding of strategic planning principles and methodologies within IT service management.
  • Acquire advanced techniques for analysing, designing and implementing service improvements.
  • Be equipped with practical and technical proficiency to effectively manage IT-designed products and services.
  • Learn strategies for managing teams and resources efficiently and fostering collaboration.
  • Utilise various techniques, models, and frameworks to analyse and plan IT service management improvements.
  • Gain insights into optimising workflow across diverse environments, including ITIL® best practices.

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • Learners should hold an ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate.

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.

  • IT Managers
  • IT Project Managers
  • IT Service Managers
  • IT Service Desk Managers
  • IT Process Owners
  • IT Professionals
  • IT Consultants

Exam format:

  • Multiple-choice Questions
  • 90 minutes
  • 40 questions
  • 28 out of 40 marks required
  • Pass mark 70%
  • Closed book (no materials allowed)

Upon the successful completion of the four official exam modules, learners will be awarded the ITIL® 4 Managing Professional certification by AXELOS.

Career Path

Become a Leader in IT Service Management

By receiving the ITIL® 4 Managing Professional certification, individuals can showcase their expertise in strategic planning, organisational change, and service enhancement. This credential highlights the learners’ ability to achieve organisational objectives combined with strategic initiatives. Upon completing all four modules, learners will be equipped with both the practical and technical skills to adeptly manage IT-oriented products and services. Additionally, individuals will gain invaluable insights into team management and workflow optimisation across diverse environments. Beyond impressing potential employers, this certification opens doors for career progression within one’s current organisation. Furthermore, successful completion of the ITIL® Strategic Leader paves the way for qualified management professionals to attain the ITIL® Master status.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Process Owner – £88,000
  • IT Manager- £85,000
  • IT Project Manager – £83,000
  • IT Consultant – £81,000
  • IT Service Manager – £79,000
  • IT Service Desk Manager – £77,000
  • Learners should hold an ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate.

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.

  • IT Managers
  • IT Project Managers
  • IT Service Managers
  • IT Service Desk Managers
  • IT Process Owners
  • IT Professionals
  • IT Consultants

Exam format:

  • Multiple-choice Questions
  • 90 minutes
  • 40 questions
  • 28 out of 40 marks required
  • Pass mark 70%
  • Closed book (no materials allowed)

Upon the successful completion of the four official exam modules, learners will be awarded the ITIL® 4 Managing Professional certification by AXELOS.

Career Path

Become a Leader in IT Service Management

By receiving the ITIL® 4 Managing Professional certification, individuals can showcase their expertise in strategic planning, organisational change, and service enhancement. This credential highlights the learners’ ability to achieve organisational objectives combined with strategic initiatives. Upon completing all four modules, learners will be equipped with both the practical and technical skills to adeptly manage IT-oriented products and services. Additionally, individuals will gain invaluable insights into team management and workflow optimisation across diverse environments. Beyond impressing potential employers, this certification opens doors for career progression within one’s current organisation. Furthermore, successful completion of the ITIL® Strategic Leader paves the way for qualified management professionals to attain the ITIL® Master status.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Process Owner – £88,000
  • IT Manager- £85,000
  • IT Project Manager – £83,000
  • IT Consultant – £81,000
  • IT Service Manager – £79,000
  • IT Service Desk Manager – £77,000
Course Curriculum Total Units : 80
Introduction
Introduction 00:01:00
Qualification Specification
Tutor Introduction 00:01:00
Course Agenda and Course Outcome 00:09:00
Module 1 – Foundation Concepts
Unit 1.1 – Service Relationships 00:13:00
Lecture Notes – Service Relationships
Unit 1.2 – Guiding Principles 00:18:00
Lecture Notes – Guiding Principles
Unit 1.3 – Four Dimensions of Service Management 00:18:00
Lecture Notes – Four Dimensions of Service Management
Unit 1.4 – ITIL® Service Value System 00:07:00
Lecture Notes – ITIL® Service Value System
Unit 1.5 – Service Value Chain 00:02:00
Lecture Notes – Service Value Chain
Unit 1.6 – ITIL® 4 Practices 00:01:00
Lecture Notes – ITIL® 4 Practices
Unit 1.7 – Unit Summary 00:08:00
Lecture Notes – Unit Summary
Module 2 - Understand the Key Concepts of Direct, Plan & Improve
Unit 2.1 – Key Terms 00:20:00
Lecture Notes – Key Terms
Unit 2.2 – Some Key Concepts and Their Differences 00:19:00
Lecture Notes – Some Key Concepts and Their Differences
Unit 2.3 – Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement 00:15:00
Lecture Notes – Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement
Unit 2.4 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 2 – Sample Questions 00:15:00
Module 3 - Scope of What Is To Be Directed and/or Planned
Unit 3.1 – Strategy, Scope of Control and Cascading Goals 00:32:00
Lecture Notes – Strategy, Scope of Control and Cascading Goals
Unit 3.2 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 3 – Sample Questions 00:20:00
Module 4 - The Role of GRC (Governance, Risk and Compliance)
Unit 4.1 – Role of Risk and Risk Management in DPI 00:14:00
Lecture Notes – Role of Risk and Risk Management in DPI
Unit 4.2 – Impact of Governance in DPI 00:22:00
Lecture Notes – Impact of Governance in DPI
Unit 4.3 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 4 – Sample Questions 00:08:00
Module 5 - How to Use the Key Principles and Methods of Continual Improvement
Unit 5.1 – How to Use the ITIL Continual Improvement Model to Improve the SVS 00:41:00
Lecture Notes – How to Use the ITIL Continual Improvement Model to Improve the SVS
Unit 5.2 – How to Identify Assessment Objectives, Outputs, Requirements and Criteria 00:22:00
Lecture Notes – How to Identify Assessment Objectives, Outputs, Requirements and Criteria
Unit 5.3 – How to Select an Appropriate Assessment Method for A Particular Situation 00:52:00
Lecture Notes – How to Select an Appropriate Assessment Method for a Particular Situation
Unit 5.4 – How to Define and Prioritise Desired Outcomes of an Improvement 00:05:00
Lecture Notes – How to Define and Prioritise Desired Outcomes of an Improvement
Unit 5.5 – How to Build, Justify and Advocate for A Business Case 00:11:00
Lecture Notes – How to Build, Justify and Advocate for A Business Case
Unit 5.6 – Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned 00:09:00
Lecture Notes – Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned
Unit 5.7 – How to Embed Continual Improvement At All Levels Of the SVS 00:08:00
Lecture Notes – How to Embed Continual Improvement At All Levels Of the SVS
Unit 5.8 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 5 – Sample Questions 00:25:00
Module 6 - Key Principles and Methods of Communication and Organisational Change Management for DPI
Unit 6.1 – Organisational Change Management 00:42:00
Lecture Notes – Organisational Change Management
Unit 6.2 – Communication 00:37:00
Lecture Notes – Communication
Unit 6.3 – Establish Effective Interfaces across the Value Chain 00:03:00
Lecture Notes – Establish Effective Interfaces across the Value Chain
Unit 6.4 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 6 – Sample Questions 00:19:00
Module 7 - The Key Principles and Methods of Measurement and Reporting In DPI
Unit 7.1 – Define Indicators and Metrics 00:41:00
Lecture Notes – Define Indicators and Metrics
Unit 7.2 – Unit Summary 00:01:00
Lecture Notes – Unit Summary
Module 7 – Sample Questions 00:09:00
Module 8 - How to DPI Value Streams and Practices
Unit 8.1 – Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices 00:44:00
Lecture Notes – Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices
Unit 8.2 – Differences Between Value Streams and Practices 00:27:00
Lecture Notes – Differences Between Value Streams and Practices
Module 8 – Sample Questions 00:21:00
Course Summary
Course Summary 00:02:00
DPI Examination Design
DPI Examination Design
Mock Exams
ITIL® 4 Direct, Plan and Improve Sample Paper 2 00:00:00
Mock Exam: The ITIL® 4 Direct, Plan and Improve
Official Exam Booking
PeopleCert – Official Exam Booking
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