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ITIL® 4 Specialist: Create, Deliver and Support (CDS)

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1217 STUDENTS
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Leading IT Service Delivery

If you aspire to qualify as an ITIL® 4 Managing Professional, pursuing the ITIL® 4 Specialist: Create, Deliver and Support Certification will set you on the right path. It is designed to learn core service management activities and enhance the ITIL context that covers the creation, delivery, and support of services. There are 4 modules, of which, CDS is one. This certification focuses on integrating different activities and value streams while featuring best practices and methods. IT practitioners will be equipped to deliver reliable and innovative IT-enabled tech services in a competitive market. The primary objective of this course is to gain a complete understanding of the tools, methodologies, and concepts to efficiently deliver IT solutions in a modern environment.

 

The CDS Certification Key Features include;

  • Acquire a holistic approach to the IT service lifecycle.
  • Merge different value streams and activities to develop effective IT solutions.
  • Learn to maximise processes and reduce waste.
  • Explore how IT governance practices contribute to the Service Value System.
  • Enable Agile ITSM and Lean principles to thrive in any operation.

 

Stay Ahead of the Curve

The ITIL® 4 Specialist: Create, Deliver and Support Certification is part of the ITIL® 4 Managing Professional scheme. It is the gateway to a valued investment for learners seeking to furnish resilient IT solutions to customers. Become a skilled IT Manager, IT Service Manager, or take on other exciting roles in IT-enabled services. Make a lasting contribution ensuring your opportunities and prospects increase to give you credibility in this field. Complete the 4 modules and become a qualified ITIL® 4 Managing Professional.

 

Stand Out Certification

The ITIL® 4 Specialist: CDS official exam is based on multiple-choice questions in 90 minutes. It is a closed-book format which requires a minimum score of 70%. Top companies hiring holders of the ITIL® 4 Specialist CDS Certification include IBM, CISCO, HP, and Accenture to name a few. Individuals can land highly sought-after roles in managing and improving IT services.

 

Transform Your Skills

1Training offers high-quality ITIL® 4 certifications through informative and interactive training. We stand out from other online platforms, delivering comprehensive materials and video tutorials developed by our expert ITIL instructor. Our in-depth curriculum meets industry standards and prepares individuals for successful employment in IT service management.

 

Please Note: 

  • Learners will receive the exam voucher and digital manual once the exam booking is requested. 
  • Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount. 

ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

 

Why 1Training?

Empower Your Future with 1Training

With advancements in technology, online education has evolved beyond its conventional role. Online learning now surpasses traditional learning in many aspects, offering effectiveness and convenience that were previously unattainable. The distinct nature of online education stems from its overall convenience and flexibility, making it a highly efficient method of learning. At 1Training, we provide the most effective pathway to acquiring an internationally recognised qualification. The ITIL® 4 Specialist: Create, Deliver and Support (CDS) Certification offers a practical and comprehensive approach to IT service management in the digital age.

1Training offers you the flexibility to learn at your own pace. Our platform provides the necessary materials, tutorials, mock exams, practice exams, and expert tutors to support your learning journey. Additionally, we provide a wealth of resources including FREE exam preparation webinars and career coaching and guidance to enrich and enhance your learning experience, making it more rewarding and fulfilling.

 

The ITIL® 4 Specialist: CDS Certification benefits are outlined below.

  • 14 days Free Trial Access to our Online Courses
  • Instructor Led Live Online Sessions
  • Comprehensive Video Training
  • FREE Exam Preparation Webinars
  • Live Simulated Mock Exams
  • Personalised Career Support and Coaching Sessions
  • Special Discounts and Benefits on Future Purchases
  • Affordable Payment Plans

 

Meet your Tutor

Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum. As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

 

 

Awarding Body

AXELOS

Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®. AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification.

  • Learners should hold an ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate.

 

The ITIL® 4 Specialist: Create, Deliver and Support certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • Service Delivery Managers
  • IT Process Owners
  • IT Consultants
  • IT Infrastructure Managers
  • System Administrators
  • Database Administrators
  • Quality Analysts
  • Practitioners
  • IT Managers

Exam format: 

  • Multiple-choice questions
  • 90 minutes
  • 40 questions
  • 28 out of 40 marks required
  • Pass mark 70%
  • Closed book (no materials allowed)

Upon the successful completion of the four official exam modules, learners will be awarded the ITIL® 4 Managing Professional certification by AXELOS.

 

Career path

Achieve IT Service Excellence

Achieving an ITIL® 4 Managing Professional Certification will elevate your expertise, empowering you to deliver top-notch IT solutions. The ITIL® 4 Specialist: Create, Deliver and Support Certification is one of the four IT service management certifications in this scheme, and positions you as a valuable asset to any organisation. This qualification highlights your employability and gives you a distinct competitive advantage in the industry. Equipped with complete knowledge and skills, certified individuals can take on roles as IT Consultants, offering strategic guidance and direction to organisations.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Manager- £85,000
  • IT Consultant – £81,000
  • IT Service Manager – £79,000
  • IT Service Desk Manager – £77,000
  • Database Administrator – £71,000
  • Quality Analyst – £60,000
  • System Administrator – £57,000
  • Learners should hold an ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate.

 

The ITIL® 4 Specialist: Create, Deliver and Support certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • Service Delivery Managers
  • IT Process Owners
  • IT Consultants
  • IT Infrastructure Managers
  • System Administrators
  • Database Administrators
  • Quality Analysts
  • Practitioners
  • IT Managers

Exam format: 

  • Multiple-choice questions
  • 90 minutes
  • 40 questions
  • 28 out of 40 marks required
  • Pass mark 70%
  • Closed book (no materials allowed)

Upon the successful completion of the four official exam modules, learners will be awarded the ITIL® 4 Managing Professional certification by AXELOS.

 

Career path

Achieve IT Service Excellence

Achieving an ITIL® 4 Managing Professional Certification will elevate your expertise, empowering you to deliver top-notch IT solutions. The ITIL® 4 Specialist: Create, Deliver and Support Certification is one of the four IT service management certifications in this scheme, and positions you as a valuable asset to any organisation. This qualification highlights your employability and gives you a distinct competitive advantage in the industry. Equipped with complete knowledge and skills, certified individuals can take on roles as IT Consultants, offering strategic guidance and direction to organisations.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Manager- £85,000
  • IT Consultant – £81,000
  • IT Service Manager – £79,000
  • IT Service Desk Manager – £77,000
  • Database Administrator – £71,000
  • Quality Analyst – £60,000
  • System Administrator – £57,000
Course Curriculum Total Units : 66
Introduction
Introduction 00:02:00
Qualification Specification
Tutor Introduction 00:01:00
Course Agenda and Course Outcome 00:05:00
Module 1 – Foundation Concepts
Unit 1.1 – Service Relationships 00:13:00
Lecture Notes – Service Relationships
Unit 1.2 – Guiding Principles 00:18:00
Lecture Notes – Guiding Principles
Unit 1.3 – Four Dimensions of Service Management 00:18:00
Lecture Notes – Four Dimensions of Service Management
Unit 1.4 – ITIL® Service Value System 00:07:00
Lecture Notes – ITIL® Service Value System
Unit 1.5 – Service Value Chain 00:02:00
Lecture Notes – Service Value Chain
Unit 1.6 – Value Chain Activity 00:07:00
Lecture Notes – Value Chain Activity
Unit 1.7 – ITIL® 4 Practices 00:01:00
Lecture Notes – ITIL® 4 Practices
Unit 1.8 – Unit Summary 00:08:00
Lecture Notes – Unit Summary
Module 2 – Plan and Build a Service Value Stream
Unit 2.1 – ITIL® 4 CDS and the Value Chain – Part 1 00:21:00
Unit 2.2 – ITIL® 4 CDS and the Value Chain – Part 2 00:29:00
Lecture Notes – ITIL® 4 CDS and the Value Chain
Unit 2.3 – Shift-Left Approach 00:14:00
Lecture Notes – Shift-Left Approach
Unit 2.4 – Manage Resources in the Service Value System 00:36:00
Lecture Notes – Manage Resources in the Service Value System
Unit 2.5 – Value of Information and Technology across the Service Value System 00:38:00
Lecture Notes – Value of Information and Technology across the Service Value System
Unit 2.6 – Unit Summary 00:09:00
Lecture Notes – Unit Summary
Module 3 – ITIL® Practices and their Contribution to CDS Across the Value Stream and SVS
Unit 3.1 – Value Streams & Practices 00:28:00
Unit 3.2 – Value Streams & Practices Continued 00:26:00
Unit 3.3 – Design, Development & Management Practice 00:40:00
Unit 3.4 – Change Enablement Practice 00:29:00
Lecture Notes – Value Stream to Design, Develop and Transition New Services
Unit 3.5 – Value Stream for Restoration of a Live Service 00:27:00
Lecture Notes – Value Stream for Restoration of a Live Service
Unit 3.6 – Service Desk practice 00:11:00
Lecture Notes – Service Desk Practice
Unit 3.7 – Incident Management Practice 00:27:00
Lecture Notes – Incident Management Practice
Unit 3.8 – Problem Management Practice 00:24:00
Lecture Notes – Problem Management Practice
Unit 3.9 – Knowledge Management Practice 00:11:00
Lecture Notes – Knowledge Management Practice
Unit 3.10 – Service Level Management Practice 00:28:00
Lecture Notes – Service Level Management Practice
Unit 3.11 – Monitoring & Event Management Practice 00:23:00
Lecture Notes – Monitoring & Event Management Practice
Unit 3.12 – Unit Summary 00:08:00
Lecture Notes – Unit Summary
Module 4 – How to Create, Deliver and Support Services
Unit 4.1 – Managing Work as Tickets 00:35:00
Lecture Notes – Managing Work as Tickets
Unit 4.2 – Buy vs Build Considerations 00:19:00
Lecture Notes – Buy vs Build Considerations
Unit 4.3 – Sourcing Models and Options 00:05:00
Lecture Notes – Sourcing Models and Options
Unit 4.4 – Service Integration and Management (SIAM) 00:20:00
Lecture Notes – Service Integration and Management (SIAM)
Unit 4.5 – Unit Summary 00:03:00
Lecture Notes – Unit Summary
Course Summary
Course Summary 00:01:00
Practice Exam and Discussion
ITIL® 4 Create, Deliver and Support Sample Paper 2 01:14:00
Mock Exam
Mock Exam: ITIL® 4 Specialist: Create, Deliver and Support (CDS)
Official Exam Booking
PeopleCert – Official Exam Booking
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