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ITIL® 4 Foundation Course with Official Exam

4.7( 3 REVIEWS )
128 STUDENTS
AWARDED BY

Overview

Would you like to get qualified in the world’s most popular and latest service management framework – ITIL® 4? This Foundation Exam in ITIL® 4 might just be the one you need to learn about the best practices and concepts of ITIL. This foundation exam will help you view service management as a tool that supports organisations in transformations and agility. This course will manifest your knowledge and skills in ITIL® 4 and thus, will open the door to gaining various employment and progression opportunities within the IT industry.

This certificate in your resume will successfully demonstrate your knowledge and skills on ITIL® 4 service management to potential IT enterprises. The exam will test your knowledge on the key theories, elements and terminology in ITIL and on emerging practices such as Lean, Agile and DevOps. It will also further evaluate if you are competent enough to effectively apply service management to improve tech-enabled services and products.

ITIL® 4 Foundation and Official Exam is suitable for individuals who want to have a career in the IT service management industry. You will be qualified to take on multiple roles in the form of an IT Manager, IT Consultant, IT Developer or Business Manager. Once you successfully complete the examination, you will be awarded an official ITIL® 4 Foundation certificate.

Why study this course at 1Training?

1Training offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in ITIL® 4 in an IT enterprise. The course is well-structured and organised and offers learners the luxury of time to truly grasp ITIL best practices. Learners will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, and ID card that makes you eligible for amazing offers and discounts along with Free career support and course demo to make your learning experience enriching and more rewarding.

What will I learn?

  • A firm understanding of the ITIL® 4 framework
  • ITIL service lifecycle core concepts and terminologies
  • How ITIL® 4 evolved to adopt modern technologies
  • Learn about necessary concepts in the service management framework

What is the Awarding Body?

AXELOS is a leading awarding body in the United Kingdom that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high quality support services for learning, employment and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to be a stand out candidate in the industry.

ITIL®, RESILIA™, PRINCE2®, and the Swirl logo™ are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • Learners should be age 19 or over
  • Learners must have a basic understanding of Maths, English, and ICT
  • This course is perfectly suited to any individual with an interest in service management

The Certification is achieved by completing a computer-based examination.

Exam Details:

  • Duration: 1 hour
  • Computer-based exam
  • Multiple choice – 40 questions
  • Closed book
  • Pass mark: 65% (26 marks required to pass out of 40)
  • Once you successfully complete the exam, you will be awarded the ITIL® 4 Foundation Certification.

Career Path

This ITIL® 4 Foundation Certificate will enhance your qualifications for a number of jobs in the IT industry. You can also take this exam certificate as an opportunity to win various job incentives put forth by your employer or to study further in this field. Below given are few of the jobs you can land with this certificate. As an IT Manager, you have the opportunity to earn up to £38,778, per annum, and with experience you will see an increase in your earning potential.

  • IT Manager – Up to £38,000 per annum
  • Project Manager, IT – Up to £42,000 per annum
  • Service Delivery Manager – Up to £42,000 per annum
  • IT Director – Up to £77,000 per annum
  • Senior Project Manager, IT – Up to £60,000 per annum
  • Learners should be age 19 or over
  • Learners must have a basic understanding of Maths, English, and ICT
  • This course is perfectly suited to any individual with an interest in service management

The Certification is achieved by completing a computer-based examination.

Exam Details:

  • Duration: 1 hour
  • Computer-based exam
  • Multiple choice – 40 questions
  • Closed book
  • Pass mark: 65% (26 marks required to pass out of 40)
  • Once you successfully complete the exam, you will be awarded the ITIL® 4 Foundation Certification.

Career Path

This ITIL® 4 Foundation Certificate will enhance your qualifications for a number of jobs in the IT industry. You can also take this exam certificate as an opportunity to win various job incentives put forth by your employer or to study further in this field. Below given are few of the jobs you can land with this certificate. As an IT Manager, you have the opportunity to earn up to £38,778, per annum, and with experience you will see an increase in your earning potential.

  • IT Manager – Up to £38,000 per annum
  • Project Manager, IT – Up to £42,000 per annum
  • Service Delivery Manager – Up to £42,000 per annum
  • IT Director – Up to £77,000 per annum
  • Senior Project Manager, IT – Up to £60,000 per annum
Course Curriculum Total Units : 44
Introduction
Free Introduction
Tutor Introduction
Course Introduction Part 1
Course Introduction Part 2
1. Key Concepts of Service Management
Value
Services
Outcomes, Costs and Risks
Utility and Warranty
2. ITIL Guiding Principles
Principals
Focus on Value
Start Where You Are
Progress Iteratively With Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
Principle Interaction
3. Four Dimensions of Service Management
Four Dimensions Introduction
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors
4. ITIL Service Value System
ITIL Service Value System
5. Service Value Chain
Service Value Chain
6. Key Terms of 15 ITIL Practices
Management Practices
Information Security Management
Relationship Management
Supplier Management
IT Asset Management
Monitoring and Event Management
Release Management
Service Configuration Management
Deployment Management
Continual Improvement
Change Control
Incident Management
Problem Management
Service Request Management
Service Desk
Service Level Management
7. ITIL Practices
Continual Improvement Model
Mock Exam
Mock Exam : ITIL® 4 Foundation
Book Your Exam
(A) Exam Booking – ITIL® 4 Foundation
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