Would you like a well-paid job with room for progression?

Course Description:

Those working in an secretarial or PA role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of secretarial and PA work. Understand the roles in more depth, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English, Maths and ICT
  • You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

  • Microsoft Word, Excel, Powerpoint, Access, and Outlook
  • Diary management, data management, record keeping and filing
  • Time management
  • Business, report and e-mail writing
  • Handling confidential documents and delivering mail
  • Taking notes, dictating, and proofreading
  • Event planning, arranging interviews and meetings, bookings, and travel
  • Motivating employees
  • Creating an effective CV and cover letter
  • Customer service and telephone handling

What is the target audience?Job hunters & School leavers

  • Job hunters & School leavers
  • College or University student & graduates
  • Anyone hoping to begin working in an Administration, finance, PA or secretarial role

How will I be assessed?

  • You will have one Quiz and one Assignment. Pass Mark is 50%.
  • You only need to pay £39 for assessment and certification when you submit your assignment.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Diploma in Secretary & PA.

What career can I get?

  • Personal Assistant
  • Receptionist (Veterinary, Medical etc.)
  • Office Administrator
  • Office Managers
  • Office Clerk
  • Payroll Assistant
  • Administrative Assistant
  • Secretary (Legal, Medical etc.)
  • Executive Assistant
  • Technical Writer
  • Report Writer

Course Curriculum

1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA
Job functions and Description of a Secretary/ PA 00:00:00
2. DIARY MANAGEMENT
Diary Management 00:00:00
Diary and Time Management with Outlook 01:26:00
3. BUSINESS REPORTS AND LETTER WRITING
Business Writing Skills 02:00:00
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing 00:00:00
4. E-MAILS WRITING TIPS
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
5. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents 00:00:00
6. SUCCESSFUL MEETING MINUTES
Taking Minutes 00:23:00
7. NOTE TAKING
Note Taking 00:40:00
Exercise Files: Note Taking 00:00:00
8. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping 00:00:00
9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview 00:12:00
10. DELIVERING POSTAL MAIL
Delivering Postal Mail 00:33:00
11. DICTATING
Dictating 01:09:00
12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS
Customer Service Basics Over the Phone 00:30:00
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
Developing Inbound & Outbound Telephone Skills 00:30:00
Hot Telephone Tips 00:12:00
13. ORGANISING A MEETING
Organising a Meeting 00:00:00
Exercise Files: Organising Meeting 00:00:00
14. BOOKKEEPING
Introduction to Accounting 00:33:00
Financial & Managerial Accounting 00:00:00
Taxes 00:25:00
15. INVOICING/PETTY CASH
Invoicing and Petty cash 00:00:00
16. DOCUMENT PROOFREADING
Document Proofreading 00:00:00
17. QUICKBOOKS FOR PAYROLL MANAGEMENT
Introduction to QuickBooks 00:18:00
Setting up the Employee Payroll 00:40:00
Running the Payroll 00:29:00
Exercise Files: QuickBooks for Payroll Management 00:00:00
18. TIPS FOR SPEED READING
Tips for Speed Reading 00:07:00
19. CREATING AN EFFECTIVE CV AND COVER LETTER
Business Resumes & Job Applications 01:00:00
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
Exercise Files: Creating an Effective CV 00:00:00
20. TIME MANAGEMENT
Introduction to Time Management 00:22:00
Fundamentals of Productivity 00:35:00
How to Use Your Calendar Effectively 00:31:00
Setting up Priorities and Schedule 00:37:00
Timer Budgeting 00:44:00
Exercise Files: Time Management 00:00:00
21. MOTIVATING EMPLOYEES
Motivating Employees 00:24:00
22. TYPING SPEED DEVELOPMENT
Effective Typing 00:00:00
23. MICROSOFT WORD
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016 00:00:00
24. MICROSOFT EXCEL
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
Worksheet Views, Multiple Worksheets and Workbooks 00:52:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016 00:00:00
25. MICROSOFT POWERPOINT
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering the Presentation 00:26:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016 00:00:00
26. MICROSOFT OUTLOOK
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
Mock Exam
Mock Exam: Executive Secretarial & PA 00:20:00
Final Exam
Final Exam: Executive Secretarial & PA 00:20:00
ASSIGNMENT
Assignment Brief- Secretary & PA Diploma 00:00:00
Assignment Making Criteria 00:00:00
Submit your assignment 00:00:00
Resubmit 00:00:00
790 STUDENTS ENROLLED

CPD Accredited

UKRLP

ACCREDITED CERTIFICATE

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Awarded by iAP

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CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today.

SYSTEM REQUIREMENT

Processor
1 gigahertz (GHz)
RAM
1 GB
Operating Systems
Windows 7
Windows 8
Browsers
Google Chrome
Safari 6 or above
Mozilla Firefox
Internet Explorer 8 or above
Compatibility
Windows, Mac, iOS, Android

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Course Reviews

  • Office Admin Diploma

    Great Course Very Easy to Follow 4

    All the videos broke up on occasions. Easier reading method such as two continuous pages as with Microsoft Word would have been better
    Alastair Jinks
  • Digital Marketing and Advertising

    Digital marketing course 3

    Mostly good: accessible, straightforward to understand, but giving enough detailed info to make you think you are learning. However, sometimes more detail on "how to do it" rather than "what you have to do" would have been good. Also, three enquiries about how to access support materials (as advertised) went either unanswsered or unsatisfactorily answered. I still have not received them.
    graheme
  • Office Admin and Reception Skills Diploma

    I would defiantly recommend this course 5

    The course that I applied for was office administration and reception course. This course by far has given me the best knowledge and understanding, I would defiantly recommend this course to those who are looking into working or building a career in a business environment.
    Sarah hue
iAP approved

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