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Secretary & PA Diploma

4.7( 12 REVIEWS )

Would you like a well-paid job with room for progression?

Course Description:

Those working in a secretarial or PA role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of secretarial and PA work (U.S.A Standards). Understand the roles in more depth, and learn all of the skills needed. You will be trained in word processing, spreadsheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

  • Microsoft Word, Excel, Powerpoint, Access, and Outlook
  • Diary management, data management, record keeping and filing
  • Time management
  • Business, report and e-mail writing
  • Handling confidential documents and delivering mail
  • Taking notes, dictating, and proofreading
  • Event planning, arranging interviews and meetings, bookings, and travel
  • Motivating employees
  • Creating an effective CV and cover letter
  • Customer service and telephone handling

What is the target audience?Job hunters & School leavers

  • Job hunters & School leavers
  • College or University student & graduates
  • Anyone hoping to begin working in an Administration, finance, PA or secretarial role

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Secretary & PA Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.

What career can I get?

  • Personal Assistant
  • Receptionist (Veterinary, Medical etc.)
  • Office Administrator
  • Office Managers
  • Office Clerk
  • Payroll Assistant
  • Administrative Assistant
  • Secretary (Legal, Medical etc.)
  • Executive Assistant
  • Technical Writer
  • Report Writer

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Course Curriculum Total Units : 93
1. Job Functions And Description Of A Secretary/ And Pa
Job functions and Description of a Secretary/ PA
2. Diary Management
Diary Management
Diary and Time Management with Outlook – 2016
Diary and Time Management with Outlook – 2007
3. Business Reports And Letter Writing
Business Writing Skills
Introduction to Business Report Writing
Exploring Reports
How to Prepare for Writing
Exercise Files: Business Report Writing
Formal Letter Writing
4. E-mails Writing Tips
Introduction to Effective Email Writing
Writing Email Messages
Email Manners
5. Handling Confidential Documents
Handling Confidential Documents
6. Successful Meeting Minutes
Taking Minutes
7. Note Taking
Active Listening and Note Taking
Note Taking
Exercise Files: Note Taking
8. Data Management, Record Keeping And Filing
Data Management & Record Keeping
9. Appointment Booking And Arranging Interviews
Appointment Booking and Arrange an Interview
10. Delivering Postal Mail
Postal Mail
11. Dictating
12. Customer Service And Telephone Handling Skills
Phone-Based Customer Service Introduction
Common Phone Distractions and Issues
Problem Solving Over the Phone
Customer Service Basics Over the Phone
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Developing Inbound & Outbound Telephone Skills
Hot Telephone Tips
13. Organising A Meeting
Leading Productive Meetings
Exercise Files: Organising Meeting
14. Bookkeeping
Introduction to Accounting
Financial & Managerial Accounting
15. Invoicing/petty Cash
Invoicing and Petty cash
16. Document Proofreading
Document Proofreading
17. Quickbooks For Payroll Management
Introduction to QuickBooks
Setting up the Employee Payroll
Running the Payroll
Exercise Files: QuickBooks for Payroll Management
18. Tips For Speed Reading
Tips for Speed Reading
19. Creating An Effective Cv And Cover Letter
Business Resumes & Job Applications
How to Gather Information for Your CV
Write your CV
CV Writing Tips and Layouts
Different CV Formats
Saving a CV to Different Formats and Online CV Banks
Finishing Your CV
Exercise Files: Creating an Effective CV
20. Time Management
Introduction to Time Management
Fundamentals of Productivity
How to Use Your Calendar Effectively
Setting up Priorities and Schedule
Timer Budgeting
Exercise Files: Time Management
21. Motivating Employees
Employee Handling
Motivating Employees
22. Typing Speed Development
Effective Typing
23. Microsoft Word
Introduction to Microsoft Word
First Step to MS Word
Text Editing & Formatting
Formatting Paragraph and Pages
Creating Styles, Themes, Number and Bullets
Columns & Tables
Macros and Proofing
Sharing and Reviewing Documents
Modify Word Document
Exercise Files: Microsoft Word 2016
24. Microsoft Excel
Getting Started with Microsoft Excel
Data Entering
Creating Formulas and Functions
Worksheet Views, Multiple Worksheets and Workbooks
IF, VLOOKUP, and Power Functions, Security & Sharing
Data Management, Data Analysis Tools
PivotTables & Macros
Exercise Files: Microsoft Excel 2016
25. Microsoft Powerpoint
Getting Started with Microsoft PowerPoint
Working with Presentations & Slides
Adding Pictures & Contents to Slides
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
Preparing & Delivering the Presentation
Reusing and Sharing Presentations
Exercise Files: Microsoft PowerPoint 2016
26. Microsoft Outlook
Getting Started with Outlook
Adding and Connecting Accounts, Reading & Organizing Mails
Creating and Sending Mail, Creating and Working with People
Working with Delegates & Calendars
Creating Tasks and Notes, Working with Outlook Data
Mock Exam
Mock Exam: Executive Secretarial & PA
Final Exam
Final Exam: Executive Secretarial & PA
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