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Office Admin

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Would you like a well-paid job with room for progression?

Course Description:

Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.

What are the requirements?

  • You must be 16 or over
  • You should have a basic understanding of English, Maths and ICT
  • You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

The course provides the the opportunity to gain recognised skills in:

  • Microsoft Word, Excel, Powerpoint, Access, and Outlook
  • Diary management, data management, record keeping and filing
  • Time management
  • Business, report and e-mail writing
  • Handling confidential documents and delivering mail
  • Taking notes, dictating, and proofreading
  • Event planning, arranging interviews and meetings, bookings, and travel
  • Motivating employees and management of office works
  • Creating an effective CV and cover letter
  • Customer service and telephone handling
  • Bookkeeping, invoicing, petty cash and Quickbooks for payroll

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • Anyone hoping to begin working in an Administration, finance, receptionist or secretarial role

How will I be assessed?

  • At the end of the course you will have one Quiz test that will be marked automatically and you will be received an instant grade.
  • You will have a mock exam that you can prepare yourself for the final exam. After successfully passed your exam, you will be received a free E-Certificate and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Office Administration Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.

What career can I get?

  • Personal Assistant
  • Receptionist (Veterinary, Medical etc.)
  • Office Administrator
  • Office Managers
  • Office Clerk
  • Payroll Assistant
  • Administrative Assistant
  • Secretary (Legal, Medical etc.)
  • Executive Assistant
  • Technical Writer
  • Report Writer

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

Learners who successfully complete the course will be awarded a Diploma in Office Admin by CPD and iAP.


Learners who successfully complete the course will be awarded a Diploma in Office Admin by CPD and iAP.


Course Curriculum Total Units : 96
1. Business Reports And Letter Writing
Business Writing Skills
Introduction to Business Report Writing
Exploring Reports
How to Prepare for Writing
Exercise Files: Business Report Writing
2. E-mails Writing Tips
Introduction to Effective Email Writing
Writing Email Messages
Email Manners
3. Typing Speed Development
Effective Typing
4. Tips For Speed Reading
Tips for Speed Reading
5. Microsoft Word
Introduction to Microsoft Word
First Step to MS Word
Text Editing & Formatting
Formatting Paragraph and Pages
Creating Styles, Themes, Number and Bullets
Columns & Tables
Macros and Proofing
Sharing and Reviewing Documents
Modify Word Document
Exercise Files: Microsoft Word 2016
6. Microsoft Excel
Getting Started with Microsoft Excel
Data Entering
Creating Formulas and Functions
Worksheet Views, Multiple Worksheets and Workbooks
IF, VLOOKUP, and Power Functions, Security & Sharing
Data Management, Data Analysis Tools
PivotTables & Macros
Exercise Files: Microsoft Excel 2016
7. Microsoft Powerpoint
Getting Started with Microsoft PowerPoint
Working with Presentations & Slides
Adding Pictures & Contents to Slides
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
Preparing & Delivering Speech
Reusing and Sharing Presentations
Exercise Files: Microsoft PowerPoint 2016
8. Microsoft Outlook
Getting Started with Outlook
Adding and Connecting Accounts, Reading & Organizing Mails
Creating and Sending Mail, Creating and Working with People
Working with Delegates & Calendars
Creating Tasks and Notes, Working with Outlook Data
9. Microsoft Access
Introduction to MS Access
Creating Tables & Setting up Properties
Creating Forms & Reports
Working with Macros, Integrating Access with Office Suite
Database Management
Exercise Files- Microsoft Access 2016
10. Diary Management
Diary Management
Diary and Time Management with Outlook
11. Handling Confidential Documents
Handling Confidential Documents
12. Successful Meeting Minutes
Taking Minutes
13. Note Taking
Note Taking
Exercise Files: Note Taking
14. Document Proofreading
Document Proofreading
15. Appointment Booking And Arranging Interviews
Appointment Booking and Arrange an Interview
16. Delivering Postal Mail
Delivering Postal Mail
17. Dictating
18. Customer Service And Telephone Handling Skills
Customer Service Basics Over the Phone
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Developing Inbound & Outbound Telephone Skills
Hot Telephone Tips
19. Organising A Meeting
Organising a Meeting
Exercise Files: Organising Meeting
20. Data Management, Record Keeping And Filing
Data Management & Record Keeping
21. Event Planning
Event Planning Essentials
22. Arrange Business Travel & Accommodation
Arranging Business Travel and Accommodation
23. Bookkeeping
Introduction to Accounting
Financial & Managerial Accounting
24. Quickbooks For Payroll Management
Introduction to QuickBooks
Setting up the Employee Payroll
Running the Payroll
Exercise Files: QuickBooks for Payroll Management
25. Invoicing/petty Cash
Invoicing and Petty cash
26. Supervising And Monitoring The Office Works
Supervising and monitoring the office works
27. Time Management
Introduction to Time Management
Fundamentals of Productivity
How to Use Your Calendar Effectively
Setting up Priorities and Schedule
Timer Budgeting
Exercise Files: Time Management
28. Motivating Employees
Motivating Employees
29. Creating An Effective Cv And Cover Letter
Business Resumes & Job Applications
How to Gather Information for Your CV
Write your CV
CV Writing Tips and Layouts
Different CV Formats
Saving a CV to Different Formats and Online CV Banks
Finishing Your CV
Exercise Files: Creating an Effective CV
30. Job Functions And Description Of Office Admin & Manager
Job functions and Description of Office Administrator and Manager
Mock Exam
Mock Exam: Diploma in Office Administration & Reception
Final Exam
Exam : Diploma in Office Administration & Reception
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