Would you like a well-paid job with room for progression?
Course Description:
Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.
What are the requirements?
- You must be 16 or over
- You should have a basic understanding of English, Maths and ICT
- You will need a computer or tablet with internet connection (or access to one)
What skills will I gain?
The course provides the the opportunity to gain recognised skills in:
- Microsoft Word, Excel, Powerpoint, Access, and Outlook
- Diary management, data management, record keeping and filing
- Time management
- Business, report and e-mail writing
- Handling confidential documents and delivering mail
- Taking notes, dictating, and proofreading
- Event planning, arranging interviews and meetings, bookings, and travel
- Motivating employees and management of office works
- Creating an effective CV and cover letter
- Customer service and telephone handling
- Bookkeeping, invoicing, petty cash and Quickbooks for payroll
What is the target audience?
- Job hunters & School leavers
- College or University student & graduates
- Anyone hoping to begin working in an Administration, finance, receptionist or secretarial role
How will I be assessed?
- You will have one Quiz and one Assignment. Pass Mark is 65%.
- You only need to pay £29 for assessment when you submit your assignment.
What Certification am I going to receive?
Those who successfully pass this course will be awarded a Office Administration Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.
What career can I get?
- Personal Assistant
- Receptionist (Veterinary, Medical etc.)
- Office Administrator
- Office Managers
- Office Clerk
- Payroll Assistant
- Administrative Assistant
- Secretary (Legal, Medical etc.)
- Executive Assistant
- Technical Writer
- Report Writer
Course Curriculum
| 1. BUSINESS REPORTS AND LETTER WRITING | |||
| Business Writing Skills | 02:00:00 | ||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | 00:00:00 | ||
| 2. E-MAILS WRITING TIPS | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 3. TYPING SPEED DEVELOPMENT | |||
| Effective Typing | 00:00:00 | ||
| 4. TIPS FOR SPEED READING | |||
| Tips for Speed Reading | 00:07:00 | ||
| 5. Microsoft Word | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | 00:00:00 | ||
| 6. MICROSOFT EXCEL | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| Worksheet Views, Multiple Worksheets and Workbooks | 00:52:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | 00:00:00 | ||
| 7. MICROSOFT POWERPOINT | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering Speech | 01:01:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | 00:00:00 | ||
| 8. MICROSOFT OUTLOOK | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 9. MICROSOFT ACCESS | |||
| Introduction to MS Access | 00:35:00 | ||
| Creating Tables & Setting up Properties | 01:04:00 | ||
| Queries | 01:32:00 | ||
| Creating Forms & Reports | 02:13:00 | ||
| Working with Macros, Integrating Access with Office Suite | 00:34:00 | ||
| Database Management | 00:28:00 | ||
| Exercise Files- Microsoft Access 2016 | 00:00:00 | ||
| 10. Diary Management | |||
| Diary Management | 00:00:00 | ||
| Diary and Time Management with Outlook | 01:26:00 | ||
| 11. HANDLING CONFIDENTIAL DOCUMENTS | |||
| Handling Confidential Documents | 00:00:00 | ||
| 12. SUCCESSFUL MEETING MINUTES | |||
| Taking Minutes | 00:23:00 | ||
| 13. NOTE TAKING | |||
| Note Taking | 00:40:00 | ||
| Exercise Files: Note Taking | 00:00:00 | ||
| 14. DOCUMENT PROOFREADING | |||
| Document Proofreading | 00:00:00 | ||
| 15. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 16. DELIVERING POSTAL MAIL | |||
| Delivering Postal Mail | 00:33:00 | ||
| 17. DICTATING | |||
| Dictating | 01:09:00 | ||
| 18. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS | |||
| Customer Service Basics Over the Phone | 00:30:00 | ||
| Get the facts- ask the right questions | 00:21:00 | ||
| Discuss Solutions- learning to listen | 00:10:00 | ||
| Dealing with difficult customers | 00:20:00 | ||
| Developing Inbound & Outbound Telephone Skills | 00:30:00 | ||
| Hot Telephone Tips | 00:12:00 | ||
| 19. ORGANISING A MEETING | |||
| Organising a Meeting | 00:00:00 | ||
| Exercise Files: Organising Meeting | 00:00:00 | ||
| 20. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
| Data Management & Record Keeping | 00:00:00 | ||
| 21. Event Planning | |||
| Event Planning Essentials | 00:00:00 | ||
| 22. Arrange Business Travel & Accommodation | |||
| Arranging Business Travel and Accommodation | 00:00:00 | ||
| 23. BOOKKEEPING | |||
| Introduction to Accounting | 00:33:00 | ||
| Financial & Managerial Accounting | 00:00:00 | ||
| Taxes | 00:25:00 | ||
| 24. QUICKBOOKS FOR PAYROLL MANAGEMENT | |||
| Introduction to QuickBooks | 00:18:00 | ||
| Setting up the Employee Payroll | 00:40:00 | ||
| Running the Payroll | 00:29:00 | ||
| Exercise Files: QuickBooks for Payroll Management | 00:00:00 | ||
| 25. INVOICING/PETTY CASH | |||
| Invoicing and Petty cash | 00:00:00 | ||
| 26. Supervising and monitoring the office works | |||
| Supervising and monitoring the office works | 00:00:00 | ||
| 27. TIME MANAGEMENT | |||
| Introduction to Time Management | 00:22:00 | ||
| Fundamentals of Productivity | 00:35:00 | ||
| How to Use Your Calendar Effectively | 00:31:00 | ||
| Setting up Priorities and Schedule | 00:37:00 | ||
| Timer Budgeting | 00:44:00 | ||
| Exercise Files: Time Management | 00:00:00 | ||
| 28. MOTIVATING EMPLOYEES | |||
| Motivating Employees | 00:24:00 | ||
| 29. CREATING AN EFFECTIVE CV AND COVER LETTER | |||
| Business Resumes & Job Applications | 01:00:00 | ||
| How to Gather Information for Your CV | 00:32:00 | ||
| Write your CV | 00:37:00 | ||
| CV Writing Tips and Layouts | 00:33:00 | ||
| Different CV Formats | 00:47:00 | ||
| Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
| Finishing Your CV | 00:21:00 | ||
| Exercise Files: Creating an Effective CV | 00:00:00 | ||
| 30. Job functions and Description of Office Admin & Manager | |||
| Job functions and Description of Office Administrator and Manager | 00:00:00 | ||
| Mock Exam | |||
| Final Exam | |||
| Exam : Diploma in Office Admin | 00:20:00 | ||
| Assignment | |||
| Assignment Brief- Office Admin Diploma | 00:00:00 | ||
| Assignment Making Criteria | 00:00:00 | ||
| Submit your assignment | 00:00:00 | ||
| Resubmit | 00:00:00 | ||
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1041 STUDENTS ENROLLED
ACCREDITED CERTIFICATE
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CPD Membership No: 10582
Study independently accredited and recognised CPD courses. Gain your certification today.
All students enrolled with 1TRAINING are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews MORE INFO
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