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Diploma in Customer Service & Public Relations at QLS Level 4

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92 STUDENTS
ACCREDITED BY
Diploma in Customer Service & Public Relations Level 4

Overview

Customer service is one of the driving forces of an organisation. Without a proper customer service department, the organisation might not function smoothly, customers might get dissatisfied and the sales might also get affected. Therefore, more and more organisations have started to invest a great deal in this department, making it a lucrative industry with plenty of progression opportunities for the right individual.

If you too aspire to get into or advance within the customer service industry, then this Diploma in Customer Service & Public Relations at QLS Level 4 might just be the one for you. This comprehensive course will extensively enlighten you about the nature and essence of customer service within an organisation. The basic principles of business will also be relayed abundantly through this course, with a special focus on customers and on how to handle them in an effective manner.

This course also comprises of quality learning materials that will look into the importance of customer retention through efficient customer support service. This course has also done a great job in exposing you to the customer service practices, so that you get to monitor it and improve feedbacks accordingly. The other modules will address topics such as how to treat employees equally, how to monitor employee performance and how to manage conflicts within a workplace, to mold you into a professional skilled in every aspect of customer service.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

*1Training is an approved reselling partner for Quality Licence Scheme courses under Global Edulink

Why Consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Understand the nature and essence of customer service in an organisation
  • Get into terms with the basic principles of business
  • Learn how to handle customer complaints in an effective manner
  • Identify the importance of customer retention
  • Discover how to monitor customer service practices and improve feedback
  • Examine how to treat employees equally, how to monitor employee performance and how to manage conflicts within a workplace

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Key Features

Endorsed by Quality Licence Scheme

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 3 or above in any discipline
  • Individuals aspiring to get into the customer service industry
  • Customer service professionals looking to expand their knowledge
  • PR professionals hoping to progress in their career

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.

Those who successfully complete the course will be issued the Diploma in Customer Service & Public Relations at QLS Level 4 by the Quality Licence Scheme.

Endorsed by

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

Progression and Career Path

This certificate will improve your eligibility for a number of jobs across various industries. You can also use this certificate to expand your education or to make career advancements within the industry. Listed below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum/per hour according to https://www.payscal.com,

  • Customer Service Manager – £27,800 per annum
  • Customer Service Supervisor – £19,553 per annum
  • Customer Service Officer – £17,903 per annum
  • Hotel Receptionist – £7.35 per hour
  • Public Relations Coordinator – £23,298 per annum

Other Benefits

  • Written and designed by the industry’s finest experts with over 15 years of experience
  • Repeat and revise all your lectures and enjoy a personalized learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 3 or above in any discipline
  • Individuals aspiring to get into the customer service industry
  • Customer service professionals looking to expand their knowledge
  • PR professionals hoping to progress in their career

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.

Those who successfully complete the course will be issued the Diploma in Customer Service & Public Relations at QLS Level 4 by the Quality Licence Scheme.

Endorsed by

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

Progression and Career Path

This certificate will improve your eligibility for a number of jobs across various industries. You can also use this certificate to expand your education or to make career advancements within the industry. Listed below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum/per hour according to https://www.payscal.com,

  • Customer Service Manager – £27,800 per annum
  • Customer Service Supervisor – £19,553 per annum
  • Customer Service Officer – £17,903 per annum
  • Hotel Receptionist – £7.35 per hour
  • Public Relations Coordinator – £23,298 per annum

Other Benefits

  • Written and designed by the industry’s finest experts with over 15 years of experience
  • Repeat and revise all your lectures and enjoy a personalized learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
Course Curriculum Total Units : 12
1: NATURE OF CUSTOMER SERVICE
Nature of Customer Service
2: THE BASIC PRINCIPLES OF BUSINESS
The basic principles of Business – Part I
The basic principles of Business – Part II
3: HANDLING CUSTOMER COMPLAINTS
Handling Customer complaints
☑ ASSIGNMENT
Assignment Brief I – Diploma in Customer Service & Public Relations at QLS Level 4
☑ SUBMIT YOUR ASSIGNMENT
(B) Assignment Submission – Diploma in Customer Service & Public Relations at QLS Level 4
4: HOW IMPORTANT IS CUSTOMER RETENTION
How important is Customer Retention
5: MONITOR CUSTOMER SERVICE PRACTICES AND IMPROVE FEEDBACK
Monitor Customer Service practices and Improve feedback
6: TREATING EMPLOYEES EQUALLY
Treating employees equally
7: EMPLOYEE PERFORMANCE AND CONFLICTS MANAGEMENT
Employee performance and Conflicts Management
☑ ASSIGNMENT
Assignment Brief II – Diploma in Customer Service & Public Relations at QLS Level 4
☑ SUBMIT YOUR ASSIGNMENT
(B) Assignment Submission – Diploma in Customer Service & Public Relations at QLS Level 4
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