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Diploma in Customer Service and Opera PMS Software Training - Level 3

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Overview

Learn all what it takes to be a successful receptionist or a front office professional by enrolling in this highly detailed course in Diploma in Customer Service and Opera PMS software Training – Level 3. This course is a complete guide that will not only educate you on the hotel/hospitality industry’s customer service, but will also get you up to speed with the most popular Opera PMS hotel software. This certification is a guaranteed way to get into the hotel/hospitality industry, provided you own a qualification at level 3 or above in a related disciple to enroll in this course.

Customer service is all about answering customer questions or solving customer issues with regards to purchases. Therefore, this course aims to improve your communication skills to solve customer issues and to gain the trust and loyalty of the customers. You will also understand how to improve the relationship with your customers and on how to ask for feedbacks and reviews on the service provided to them. This way you will realise the quality of your service and the areas that need improvement.

Many of the course modules will discuss about the Opera PMS hotel software and its functionality. Our tutors will enlighten you on its importance in the hotel/hospitality industry and on how to work with it to derive maximum benefits. This course will also help you develop various skills such as customer booking, reservation, check-in, check-out and many more that are needed to work in the front office of a hotel/establishment. By the time you are done with this course, you will possess everything needed to get into or progress substantially within the hotel/hospitality industry.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

1Training is an approved reselling partner for Quality Licence Scheme courses under Global Edulink

Why study at 1Training?

1Training offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material which includes Free CV writing pack to make your learning experience enriching and rewarding.

What Will I Learn?

  • Gain a clear understanding of how to communicate with customers in a business environment.
  • Improve your communication skills and create a first, good impression and gain the trust of customers.
  • Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
  • Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
  • Understand how good customer service leads to increase in sales, and keeping customers satisfied will mean return customers on multiple occasions.
  • Learn what truly exceptional customer service is in any industry and take your career to the next level.
  • Learning Opera PMS Hotel Front Desk software and its functionality.
  • Develop skills working in hotel front desk including customer booking, reservation, check in, checkout and many more.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • At least six months to one year of work related experience
  • A recognised qualification at certificate level
  • Team Leaders and Supervisors are eligible to take this course
  • Students looking to have a career in customer service management
  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Option 1 – Quality Licence Scheme Certification

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Certification Fee (Printed Quality Licence Scheme Certificate) – £49

 

Option 2 – CPD Accredited Certificate

Learners who complete the course successful will receive a CPD Accredited Certificate.

Certification Fee (E Certificate/ PDF Copy) – Free

Certification Fee (Printed Certificate/ Hard Copy) – £39

Course Code: QLS-03793

Awarding body (Accreditation)

Quality Licence Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries. Quality Licence Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, Quality Licence Scheme also offers qualifications for all ages and abilities all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path

This certificate will improve your skills for various jobs in the hotel and customer service industry. You can also use this certificate to follow up on the more advanced courses or to move ahead in the industry. Below mentioned are few of the jobs this certificate will be worthwhile in, along with the average UK salary per annum according to https://www.payscale.com,

  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
  • Hotel Floor Manager – £20,753 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Hotel Receptionist – £16,116 per annum

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)
  • At least six months to one year of work related experience
  • A recognised qualification at certificate level
  • Team Leaders and Supervisors are eligible to take this course
  • Students looking to have a career in customer service management
  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Option 1 – Quality Licence Scheme Certification

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Certification Fee (Printed Quality Licence Scheme Certificate) – £49

 

Option 2 – CPD Accredited Certificate

Learners who complete the course successful will receive a CPD Accredited Certificate.

Certification Fee (E Certificate/ PDF Copy) – Free

Certification Fee (Printed Certificate/ Hard Copy) – £39

Course Code: QLS-03793

Awarding body (Accreditation)

Quality Licence Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries. Quality Licence Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, Quality Licence Scheme also offers qualifications for all ages and abilities all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path

This certificate will improve your skills for various jobs in the hotel and customer service industry. You can also use this certificate to follow up on the more advanced courses or to move ahead in the industry. Below mentioned are few of the jobs this certificate will be worthwhile in, along with the average UK salary per annum according to https://www.payscale.com,

  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
  • Hotel Floor Manager – £20,753 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Hotel Receptionist – £16,116 per annum

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)
Course Curriculum Total Units : 15
1: Customer Service and Legislation
Introduction
Customer service and legislation
Learning outcome & Assignment
2: Customers and Communication in Business
Customers and Communication in Business
Learning outcome & Assignment
3: Creating a Positive Impression Among the Customers
Creating a positive impression among the Customers
Learning outcome & Assignment5
4: Dealing With Requests, Queries and Issues
Dealing with Requests, Queries and Issues
Learning outcome & Assignment
5: Customer Relationship
Customer Relationship
Learning outcome & Assignment
6: Feedback and Sales
Feedback and Sales
Learning outcome & Assignment
Opera PMS Software
Opera PMS Software
☑ Assignment
Assignment Brief – Diploma in Customer Service and Opera PMS Software Training Level 3
☑ Submit Your Assignment
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