Diploma in Customer Relations and Opera PMS Software Training - Level 3

Overview

Customer service is a very great career choice for individuals who are good at handling pressure and difficult situations. Given the importance of the industry, a career in customer service can also be greatly rewarding with plenty of room for progression. If you too aspire to get into or make some progress within the customer service industry, then this Diploma in Customer Relations and Opera PMS Software Training – Level 3 is a good way to go. This course seeks to build on your customer service knowledge and skills to create a good impression on the customers and to increase sales.

The few legislations that have been established to protect customers from misleading and aggressive sales tactics will be elaborated in this course to help you improve your customer service accordingly. You will also familiarise with the ways to promote better customer communication in a bid to understand and resolve their concerns, all the while getting into grips with some wonderful insider tips and tricks on how to create a positive impression on the customers.

The main function of a good customer service department is to communicate with the customers and to handle their queries, requests and problems. Therefore, this course has included a few modules that will guide you on how to handle different customer service scenarios, how to handle difficult customers, how to build a good relationship with customers and on how to manage customer feedback and sales.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink*  to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*1Training is an approved reselling partner for ABC Awards courses under Global Edulink

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

*Please note that Opera PMS software is not included with this course

Why Consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training.org offers the most convenient path to gain an internationally recognized qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training.org and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, TOTUM Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

• Learn how to improve customer service in accordance with the customer legislations
• Understand how to promote better customer communication
• Create a positive impression to deliver great customer service
• Effectively handle customer queries, requests and problems
• Build a good relationship with the customers
• Identify how to handle customer feedback and sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.