Customer service is a very great career choice for individuals who are good at handling pressure and difficult situations. Given the importance of the industry, a career in customer service can also be greatly rewarding with plenty of room for progression. If you too aspire to get into or make some progress within the customer service industry, then this Diploma in Customer Relations and Opera PMS Software Training – Level 3 is a good way to go. This course seeks to build on your customer service knowledge and skills to create a good impression on the customers and to increase sales.
The few legislations that have been established to protect customers from misleading and aggressive sales tactics will be elaborated in this course to help you improve your customer service accordingly. You will also familiarise with the ways to promote better customer communication in a bid to understand and resolve their concerns, all the while getting into grips with some wonderful insider tips and tricks on how to create a positive impression on the customers.
The main function of a good customer service department is to communicate with the customers and to handle their queries, requests and problems. Therefore, this course has included a few modules that will guide you on how to handle different customer service scenarios, how to handle difficult customers, how to build a good relationship with customers and on how to manage customer feedback and sales.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*1Training is an approved reselling partner for ABC Awards courses under Global Edulink
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
*Please note that Opera PMS software is not included with this course
As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.
1Training.org offers the most convenient path to gain an internationally recognized qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training.org and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, TOTUM Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.
ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
With this certificate in your resume, you are sure to land a number of jobs across various industries. You can also use this certificate to make career advancements in the form of a higher pay or job promotion within the organisation. Below given are some of the jobs this certificate will help you in, along with the average UK salary per annum/per hour according to https://ww.paysclale.com,
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.
ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
With this certificate in your resume, you are sure to land a number of jobs across various industries. You can also use this certificate to make career advancements in the form of a higher pay or job promotion within the organisation. Below given are some of the jobs this certificate will help you in, along with the average UK salary per annum/per hour according to https://ww.paysclale.com,
1: IMPROVE CUSTOMER SERVICE AND LEGISLATION | |||
Improve customer service and legislation | |||
2: BETTER CUSTOMER COMMUNICATION FOR YOUR BUSINESS | |||
Better Customer Communication for your Business | |||
3: POSTIVE IMPRESSION TO DELIVER GREAT CUSTOMER SERVICE | |||
Postive impression to deliver great customer service | |||
☑ ASSIGNMENT | |||
Assignment Brief I – Diploma in Customer Relations and Opera PMS Software Training Level 3 | |||
☑ SUBMIT YOUR ASSIGNMENT | |||
(A) Assignment Submission – Diploma in Customer Relations and Opera PMS Software Training Level 3 | |||
4: HANDLING CUSTOMER REQUESTS ,QUERIES & PROBLEMS | |||
Handling Customer requests ,Queries & problems | |||
5: HAVING GOOD RELATIONSHIP WITH CUSTOMERS | |||
Having Good relationship with customers | |||
6: MANAGE CUSTOMER FEEDBACK AND SALES | |||
Manage Customer Feedback and Sales | |||
☑ ASSIGNMENT | |||
Assignment Brief II – Diploma in Customer Relations and Opera PMS Software Training Level 3 | |||
☑ SUBMIT YOUR ASSIGNMENT | |||
(A) Assignment Submission – Diploma in Customer Relations and Opera PMS Software Training Level 3 | |||
Opera PMS Software | |||
Opera PMS Software |
HIGHLY INFORMATIVE COURSE
The sessions were straightforward and to the point, and I gained a lot of information which will be very helpful to me in the workplace.
Great Content and Tutor Panel
The trainer seemed to have a good understanding of the software and presented it very well. I was able to catch on quickly and enjoyed the course as a result.
Very Helpful
I found the course to be insightful and helpful.
Lovely course
An excellent course that focuses on providing an in-depth training on Opera PMS software.
Highly Recommended
As someone who works in customer service, I found this course very thorough. I recommend this to anyone who wants to learn Opera PMS software.
Great!!
A fantastic learning experience for me
Excellent
A course that was actually worth the money that I paid for it. Excellent learning experience
Rich in Content
This course offers great insight into the subject and I feel a lot more confident of my career path. Overall, I found this course very helpful and informative.
Rich in Content
I found the course very informative and the assignments were both challenging and interesting. The course material is pitched at just the right level of detail so you have to do a fair amount of your own research in order to complete the assignments. This is an effective way of learning as it really gets you thinking, and you are more likely to retain the information.