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Customer service is a very great career choice for individuals who are good at handling pressure and difficult situations. Given the importance of the industry, a career in customer service can also be greatly rewarding with plenty of room for progression. If you too aspire to get into or make some progress within the customer service industry, then this Diploma in Customer Relations and Opera PMS Software Training at QLS Level 3 is a good way to go. This course seeks to build on your customer service knowledge and skills to create a good impression on the customers and to increase sales.
The few legislations that have been established to protect customers from misleading and aggressive sales tactics will be elaborated in this course to help you improve your customer service accordingly. You will also familiarise with the ways to promote better customer communication in a bid to understand and resolve their concerns, all the while getting into grips with some wonderful insider tips and tricks on how to create a positive impression on the customers.
The main function of a good customer service department is to communicate with the customers and to handle their queries, requests and problems. Therefore, this course has included a few modules that will guide you on how to handle different customer service scenarios, how to handle difficult customers, how to build a good relationship with customers and on how to manage customer feedback and sales.
The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
*1Training is an approved reselling partner for Quality Licence Scheme courses under Global Edulink
*Please note that Opera PMS software is not included with this course
As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.
1Training offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.
Those who successfully complete the course will be issued the Diploma in Customer Relations and Opera PMS Software Training at QLS Level 3 by the Quality Licence Scheme.
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.
The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.
Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
With this certificate in your resume, you are sure to land a number of jobs across various industries. You can also use this certificate to make career advancements in the form of a higher pay or job promotion within the organisation. Below given are some of the jobs this certificate will help you in, along with the average UK salary per annum/per hour according to PayScale,
Who Should Attend
Method of Assessment
With this certificate in your resume, you are sure to land a number of jobs across various industries. You can also use this certificate to make career advancements in the form of a higher pay or job promotion within the organisation. Below given are some of the jobs this certificate will help you in, along with the average UK salary per annum/per hour according to https://www.payscale.com,
The sessions were straightforward and to the point, and I gained a lot of information which will be very helpful to me in the workplace.
The trainer seemed to have a good understanding of the software and presented it very well. I was able to catch on quickly and enjoyed the course as a result.
I found the course to be insightful and helpful.
An excellent course that focuses on providing an in-depth training on Opera PMS software.
As someone who works in customer service, I found this course very thorough. I recommend this to anyone who wants to learn Opera PMS software.
A fantastic learning experience for me
A course that was actually worth the money that I paid for it. Excellent learning experience
This course offers great insight into the subject and I feel a lot more confident of my career path. Overall, I found this course very helpful and informative.
I found the course very informative and the assignments were both challenging and interesting. The course material is pitched at just the right level of detail so you have to do a fair amount of your own research in order to complete the assignments. This is an effective way of learning as it really gets you thinking, and you are more likely to retain the information.