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Diploma in Customer Relations and Opera PMS Software Training - Level 3

4.4( 9 REVIEWS )
64 STUDENTS
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Overview

Customer service is a very great career choice for individuals who are good at handling pressure and difficult situations. Given the importance of the industry, a career in customer service can also be greatly rewarding with plenty of room for progression. If you too aspire to get into or make some progress within the customer service industry, then this Diploma in Customer Relations and Opera PMS Software Training – Level 3 is a good way to go. This course seeks to build on your customer service knowledge and skills to create a good impression on the customers and to increase sales.

The few legislations that have been established to protect customers from misleading and aggressive sales tactics will be elaborated in this course to help you improve your customer service accordingly. You will also familiarise with the ways to promote better customer communication in a bid to understand and resolve their concerns, all the while getting into grips with some wonderful insider tips and tricks on how to create a positive impression on the customers.

The main function of a good customer service department is to communicate with the customers and to handle their queries, requests and problems. Therefore, this course has included a few modules that will guide you on how to handle different customer service scenarios, how to handle difficult customers, how to build a good relationship with customers and on how to manage customer feedback and sales.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink*  to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*1Training is an approved reselling partner for ABC Awards courses under Global Edulink

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

*Please note that Opera PMS software is not included with this course

Why Consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training.org offers the most convenient path to gain an internationally recognized qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training.org and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, TOTUM Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Learn how to improve customer service in accordance with the customer legislations
  • Understand how to promote better customer communication
  • Create a positive impression to deliver great customer service
  • Effectively handle customer queries, requests and problems
  • Build a good relationship with the customers
  • Identify how to handle customer feedback and sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Key Features

Gain an accredited UK qualification

Access to excellent quality study materials

Learners will be eligible for TOTUM Discount Card

Personalized learning experience

One year’s access to the course

Support by phone, live chat, and email

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline
  • Individuals aspiring to get into the hospitality/hotel industry
  • Customer service professionals looking to progress in their career
  • Individuals hoping to expand their knowledge in customer care and opera PMS

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.

ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.

Accredited Body

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path

With this certificate in your resume, you are sure to land a number of jobs across various industries. You can also use this certificate to make career advancements in the form of a higher pay or job promotion within the organisation. Below given are some of the jobs this certificate will help you in, along with the average UK salary per annum/per hour according to https://ww.paysclale.com,

  • Customer Service Manager – £27,800 per annum
  • Customer Service Supervisor – £19,553 per annum
  • Customer Service Officer – £17,903 per annum
  • Hotel Receptionist – £7.35 per hour
  • Public Relations Coordinator – £23,298 per annum

Other Benefits

  • Written and designed by the industry’s finest experts with over 15 years of experience
  • Repeat and revise all your lectures and enjoy a personalized learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline
  • Individuals aspiring to get into the hospitality/hotel industry
  • Customer service professionals looking to progress in their career
  • Individuals hoping to expand their knowledge in customer care and opera PMS

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.

ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.

Accredited Body

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path

With this certificate in your resume, you are sure to land a number of jobs across various industries. You can also use this certificate to make career advancements in the form of a higher pay or job promotion within the organisation. Below given are some of the jobs this certificate will help you in, along with the average UK salary per annum/per hour according to https://ww.paysclale.com,

  • Customer Service Manager – £27,800 per annum
  • Customer Service Supervisor – £19,553 per annum
  • Customer Service Officer – £17,903 per annum
  • Hotel Receptionist – £7.35 per hour
  • Public Relations Coordinator – £23,298 per annum

Other Benefits

  • Written and designed by the industry’s finest experts with over 15 years of experience
  • Repeat and revise all your lectures and enjoy a personalized learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)
Course Curriculum Total Units : 11
1: Improve Customer Service And Legislation
Improve customer service and legislation
2: Better Customer Communication For Your Business
Better Customer Communication for your Business
3: Postive Impression To Deliver Great Customer Service
Postive impression to deliver great customer service
☑ Assignment
Assignment Brief I – Diploma in Customer Relations and Opera PMS Software Training Level 3
☑ Submit Your Assignment
(A) Assignment Submission – Diploma in Customer Relations and Opera PMS Software Training Level 3
4: Handling Customer Requests ,queries & Problems
Handling Customer requests ,Queries & problems
5: Having Good Relationship With Customers
Having Good relationship with customers
6: Manage Customer Feedback And Sales
Manage Customer Feedback and Sales
☑ Assignment
Assignment Brief II – Diploma in Customer Relations and Opera PMS Software Training Level 3
☑ Submit Your Assignment
(A) Assignment Submission – Diploma in Customer Relations and Opera PMS Software Training Level 3
Opera Pms Software
Opera PMS Software

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