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Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamentals of excellent customer service and how it can be provided in a range of sectors and situations.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
Upon the successful completion of the course, you will be awarded the “Diploma in Customer Service – Level 2″.
Customer service skills are important so this course will enhance your CV and can help you advance in many areas, including:
Who Should Attend
Method of Assessment
Thanks for all things
This course goes into quite a bit of depth and the modules are easily broken down into easier to take in chunks. I love the fact that many of the various sections are seminar style videos including scenarios. My only qualm is I feel the exam should be a bit more in depth as the amount of questions only test a generalised overview of the syllabus. That said I’m happy I passed 1st time and completed the entire course in just under a week.