Online Diploma in Customer Service Level 2

Course Description:

Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamentals of excellent customer service and how it can be provided in a range of sectors and situations.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

What are the requirements?

• You must be 16 or over
• You should have a basic understanding of English and basic IT knowledge
• You will need a computer or tablet with internet connection (or access to one)

What skills will I gain?

• The fundamentals and principles of customer service
• Communication skills – both in person and on the telephone
• The power of telephone manner and customer service for call centres
• How to manage a customer service team, team work and team building
• Handling complaints and working with unhappy customers
• Internal customer service
• How to gain back lost customers
• Setting customer service goals and objectives
• Various customer service techniques

What is the target audience?

• Job hunters & School leavers
• Young learner or adult
• New or temporary staff
• Those hoping to gain employment in a customer service environment

How will I be assessed?

• At the end of the course you will have one Quiz test that will be marked automatically and you will be received an instant grade.
• You will have a mock exam that you can prepare yourself for the final exam. After successfully passed your exam, you will be received a free E-Certificate and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Certificate in Customer Service (Level 2).

What careers can I get with this qualification?

Customer service skills are important so this course will enhance your CV and can help you advance in many areas, including:

• Reception (Hotel, Medical, Veterinary, etc.)
• Call Centre
• Finance
• Retail
• Travel
• Local Authority
• Government