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Conflict resolution is not as uncommon as one believes. Statistics state that nearly £33 billion is spent on attempting to resolve conflicts in the workplace. Statistics also indicate that instead of focusing on core organisational goals, the top management spends a quarter of their time dealing with conflict. There are tangible and intangible effects of conflict, and loyalty, honesty and teamwork are tangible effects which are unceremoniously thrown out whenever there is conflict in a work environment. The Conflict Resolution in the Workplace course provides a comprehensive understanding of how conflict happens in the workplace, common issues that lead to such conflicts and how to reduce friction in order to ensure there is a positive and healthy atmosphere and effective workforce.
Key modules will be fully explored to give you an excellent understanding of appropriate techniques that can counter conflicts and minimise disputes amongst employees. These resolution techniques can be applied to a number of disagreements to bring about a positive outcome. This course is suitable, particularly if you are in a management position to understand how conflict can have a negative impact on employees in terms of their mental health and performance. When there are frequent disputes it can lead to a reduction in productivity, thereby, affecting the overall success of an organisation. Taking the steps to minimise such conflicts will ensure that employees remain on top of their game, while being a productive and high-performing workforce.
Conflict Resolution in the Workplace features practical tips and guidance on how top management can have a positive impact if conflicts are handled appropriately. It is more productive to reach compromises, share differences of viewpoints respectfully and build good partnerships with each other. This is a CPD certified course which demonstrates to potential employers that you are continually developing yourself, and will make you a desirable candidate across a number of industries.
1Training is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD. At 1Training, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the Course. Learners who register will be given excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.
This course is recommended for,
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lessons at any time.
Pass Mark: 70%
You are given 3 attempts at each module. If a module is failed on the third attempt, it will become locked and you need to contact us for the module to be unlocked again. You are only permitted up to 3 extra attempts per course.
Learners can take the exam up to 3 times, and if not successful, should repay the course fee and start again.
Upon the successful completion of the course, you will be awarded the ‘Conflict Resolution in the Workplace’ Certificate.
CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.
Career Path & Progression
The Certificate in Conflict Resolution in the Workplace will improve your candidature for a number of jobs in the healthcare sector. You can use this qualification to study more courses from the Health and Social Care Suite that would make for great follow ups, and progress to courses that compliment this course such as Emotional Intelligence and Developing Teamwork if you want to gain knowledge as a valuable addition. You can also demand for a salary increment or job promotion from your employer. Given below are job titles you can land, along with the average UK salary per annum according to https://www.glassdoor.com.
Who Should Attend
Method of Assessment
I hope to use my certification to demonstrate my understanding of how to resolve conflicts in the workplace and prove my managerial skills in this regard.
The training was of a professional standard and explained what constitutes conflict in the workplace.